Jump to content
IObit Forum
Top Free Driver Updater Tools Best 25 PC Optimization Software Best 22 Antimalware Best 22 Uninstaller Software IObit Coupons & Discount Offers PC Optimizer Mac Boost Advice IObit Advanced SystemCare Pro Review IObit Coupons A Good Utility Program From IObit IObit Driver Booster Pro Review IObit Promo Codes IObit Coupon Codes IObit Coupons and Deals FAQs IObit Software Coupons & Promo Code

Fixing Privacy Traces Broken


Recommended Posts

After running a scan, when ASC Pro 16 goes to fix privacy traces, it hangs at 14%, "Fixing:  Saved Passwords."  Everything else works fine, and this happens even if Privacy Traces is the only thing I select.  Any help would be appreciated.

Link to comment
Share on other sites

Hi BFarmer1980 and afghanfrog,

We are sorry for the issue you encounterd. 

Please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

Please send the zipped file IObit_Debug_Info.zip to feedback@iobit.com for further checking.

Thank you.

Link to comment
Share on other sites

10 minutes ago, CaroleW said:

Having the same problem, will not find privacy traces, hangs at 26%. uninstalled and re-installed still the same problem. only started happening since upgrading to version 16

Did you try afghanfrog's solution ??

Link to comment
Share on other sites

On 10/28/2022 at 3:16 PM, CaroleW said:

Having the same problem, will not find privacy traces, hangs at 26%. uninstalled and re-installed still the same problem. only started happening since upgrading to version 16

Hi

Sorry for the issue you encountered.

Our technicians work out a demo to further check the issue. Please follow the steps below:

1. Download the demo PrivacyDemo.exe from the link below, then put it into the installation folder of ASC (you can right-click the desktop shortcut of ASC to choose "Open file location" to open its installation folder.).

 http://tickets.iobit.com/index.php?r=site/download&fileName=attachment%2FUQXW635f85f1dbed7.exe&displayName=PrivacyDemo.exe 

2. Run the demo file PrivacyDemo.exe, and click the Scan button. After the scan finishes, please click the Fix button.

3. If the fix hangs, please follow the steps below to send us the debug file via the email feedback@iobit.com.

Download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us.

Thank you.

Link to comment
Share on other sites

  • 3 weeks later...

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...