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Had to uninstall/reinstall. Can we ditch the popups?


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I don't know what's going on but I bought the PRO version two weeks ago.  I used to have ASC many years ago, but switched to other products for several years, then thought I'd come back.  It's weird with all the popups now trying to promote purchase of other IOBIT products.  One I finally clicked as it said it had to do with the IOBIT defrag and was free.  It downloaded bitdurtsetup.exe into my download folder, and then when I opened ASC to see what that was about,  I had a message over the program saying my version wasn't official and I needed to upgrade to PRO at a great deal now.   I already had PRO so was confused, closed it, tried again, same thing.  I went to ASC website to see if I could figure out what the problem was, and it didn't recognize me as a user and was making me a great offer to purchase it, again.  I uninstalled and rebooted, then reinstalled it and deleted that bitdurt file.  I'm back to PRO again but really, with all the popups pushing to buy other IOBIT products and landing smack dab in the middle of my MS Word document while I'm working is quite annoying.  I love the product itself, but it used to just quietly do its job.  Now, it's like one thing after another and taking time away from me just doing my own job.   Is there a way to just ditch the sales popups or at least stop them from appearing in my work documents?

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On 10/28/2022 at 11:19 AM, Debbie in Wisconsin said:

I don't know what's going on but I bought the PRO version two weeks ago.  I used to have ASC many years ago, but switched to other products for several years, then thought I'd come back.  It's weird with all the popups now trying to promote purchase of other IOBIT products.  One I finally clicked as it said it had to do with the IOBIT defrag and was free.  It downloaded bitdurtsetup.exe into my download folder, and then when I opened ASC to see what that was about,  I had a message over the program saying my version wasn't official and I needed to upgrade to PRO at a great deal now.   I already had PRO so was confused, closed it, tried again, same thing.  I went to ASC website to see if I could figure out what the problem was, and it didn't recognize me as a user and was making me a great offer to purchase it, again.  I uninstalled and rebooted, then reinstalled it and deleted that bitdurt file.  I'm back to PRO again but really, with all the popups pushing to buy other IOBIT products and landing smack dab in the middle of my MS Word document while I'm working is quite annoying.  I love the product itself, but it used to just quietly do its job.  Now, it's like one thing after another and taking time away from me just doing my own job.   Is there a way to just ditch the sales popups or at least stop them from appearing in my work documents?

Hi

Very sorry to hear that you had an unpleasant experience with our product. Please provide us with some relevant screenshots for further checking.

Thank you.

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