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Missing filenames


The Old One
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Pinned filenames in some applications “Recent” lists would mysteriously disappear from the lists without warning.  On starting up those applications, some (not all) of the filenames I was certain were pinned would be missing.  Conversely, filenames that were not pinned would remain in the lists. This was happening daily or almost daily.  I traced the problem to ASC’s “AutoCare” feature which I had set to “Care for your computer when the system is idle”.  I disabled this feature by unchecking the convenient “Enable AutoCare” check box, which took the mystery out of what was happening to my filenames.  The exact same problem occurs when I start ASC manually but at least it is predictable.  Two applications I use extensively, where this problem occurs are Microsoft Word 365 and Power PDF Advanced (from Nuance).  I like the AutoCare feature and want to re-enable it so it would be really swell if you guys would fix this obvious bug.

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On 12/18/2022 at 6:42 PM, The Old One said:

Pinned filenames in some applications “Recent” lists would mysteriously disappear from the lists without warning.  On starting up those applications, some (not all) of the filenames I was certain were pinned would be missing.  Conversely, filenames that were not pinned would remain in the lists. This was happening daily or almost daily.  I traced the problem to ASC’s “AutoCare” feature which I had set to “Care for your computer when the system is idle”.  I disabled this feature by unchecking the convenient “Enable AutoCare” check box, which took the mystery out of what was happening to my filenames.  The exact same problem occurs when I start ASC manually but at least it is predictable.  Two applications I use extensively, where this problem occurs are Microsoft Word 365 and Power PDF Advanced (from Nuance).  I like the AutoCare feature and want to re-enable it so it would be really swell if you guys would fix this obvious bug.

Hi

Please refer to the following steps to set ASC to check again.

1. Open Advanced SystemCare > click the Options icon on the top right corner of the main screen and select Settings… > click Privacy Sweep > uncheck Office Application column, and uncheck the item Recent Document under Windows column > click OK.
2. Click AutoClean > check the options ‘Automatically sweep surfing history, cookies, browser cache, etc. at bootup’ and ‘Sync the same setting from Privacy Sweep’ > click the OK button.

If the issue persists, please follow the steps below to send the debug file to email feedback@iobit.com for further checking. Thanks ahead.

Download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us.

Merry Christmas and Happy New Year!

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Ya' fixed me!  Thank you.  Clearly, my problem was not due to an "obvious bug" as I stated initially.  My problem was lack of knowledge.  Following your instructions took care of my issue and demonstrated how tweakable your product is.  Thank you again for your help and I will try to do my own thinking in the future.

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