Database update hangs at 50%

[Roger Blair]

I'm using IObit Malware Fighter (free version) on a Dell Inspiron laptop running Windows 11. I've used Malware Fighter for a long time, but now I'm having a problem: the Database Update hangs at 50% and won't go any further. I have to uninstall Malware Fighter, reboot and reinstall Malware Fighter to get it to proceed any further. How do I fix this this so I don't have to get into an "uninstall--reboot--reinstall" cycle every time I want to run Malware Fighter?

Thank you.

[Cicely]

Hi Roger Blair,

Sorry for my late reply.

Can you update the database now?

If not, please send us the related screenshot to show where it locks.

Please also tell us the operations you took with our program before you encounter this problem and download the tool from http://testdemo.iobit.com/InfoHelper.exe

Double click to run this tool on the PC with the problem and click 'Save report'. 
After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved d. Click the 'OK' button to open that saved folder.      Send the zipped file to us so that we can get the detailed information to look into

Looking forward to hearing from you.

Thank you for your patience.