Network error: Bitdefender Engine/Anti ransomeware engine cannot be enabled

[Pris]

Hello,

I hope someone could help me. I have IObit MalwareFighter 10 Pro and I have tried everything but I cannot enable the Bitdefender engine and anti ransomeware engine.

I have even uninstalled my antivirus software and still it doesn't work.

What can I do?

Kind regards,

Pris

[Cicely]

Hi Pris,

Sorry to hear that. 

To look into the issue, please take the steps as follows:

1) Please ensure you have the latest IOBit Malware Fighter 10 at https://cdn.iobit.com/dl/iobit_malware_fighter_setup.exe

2) Did you get any error message when you can not enable it?

To look into the issue, please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe.

Double click to run this tool on the PC with problem and click 'Save report'. 
After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.  
Send the zipped file to us so that we can get the detailed information to look into.

Looking forward to hearing from you.