What the F?

[maskedmarvel]

I just installed the pro version of this software on my laptop. It finished it's update and now my touchpad and sound don't work. I can't even use my computer now because I don't have a mouse for it. I don't want to sound negative, but what the F?

[Cicely]

Hi Hi maskedmarvel,

Sorry to hear that.

To help you out of the issue, please kindly tell me which programs that you installed and used and then caused the issue you mentioned.

Please also download  the tool from https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe, >> double click to run this tool>> click 'Save report to Desktop' >> find db_info_YYMMDD.zip on your desktop >> send us the zip file. We will analyze the file and look into the problem asap.

Thanks for your patience. Looking forward to your reply.