Weird error on fresh install

[hyperyoda]

I did a fresh install of Advanced System Care 16 PRO (I have a license, but didn't see anyway of submitting a help ticket?)

As soon as the installer finished successfully this weird error popped up:

The procedure entry point DCAPI_GetMapCellInfo could not be located in the dynamic link library C:\Program Files (x86)\IObit\Advanced System Care\ASC.exe

I run clean install (this morning) of Windows 10 Home (64-bit)

What should I do?

[Cicely]

On 2/25/2023 at 8:26 PM, hyperyoda said:

I did a fresh install of Advanced System Care 16 PRO (I have a license, but didn't see anyway of submitting a help ticket?)

As soon as the installer finished successfully this weird error popped up:

The procedure entry point DCAPI_GetMapCellInfo could not be located in the dynamic link library C:\Program Files (x86)\IObit\Advanced System Care\ASC.exe

I run clean install (this morning) of Windows 10 Home (64-bit)

What should I do?

Hi

We are sorry for the issue you encountered.

Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

Please send the zipped file IObit_Debug_Info.zip to feedback@iobit.com for further checking.

Thank you.