Help Cicely! I have been charged for an IObit Pro product by Paddle.com which I have recently paid for through Verifone!

[Miranda]

I have tried to bring this to Paddle's attention with no response. There was no way to stop auto renewal on their site. And their bots are impenetrable!  They do not recognize the concept of refund.  I ignored their original email re: charging me for outdated software because I thought it was a phishing ploy.( Indeed, I received it in my junk mailbox.)

How did they get my updated credit card info? Checking my records, I found this is the second year this has happened -- shame on me. Last year it was for far less money and I overlooked it. After frustrating hours of writing emails and talking to bots, I cancelled the order which only resulted in the cancellation to be activated in 2025!!! They have my money unfairly. Why would I purchase a copy of Advanced System Care for one machine in August when I had just renewed a copy of the updated one for three machines this July. 

This whole business has left a bad taste in my mouth. It caused me to remove auto renew from Verifone but I discovered with them it was easy as they run a civilized site. I am happy with your products and will renew manually.

Thank you Cicely -- can you help me?