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Hello Hijack Scan Results Please help


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Logfile of IObit HijackScan v0.2.2.0

Scan saved at 15:22:33, on 2009-9-25


Running processes:





C:\Program Files\AVG\AVG8\avgrsx.exe



















C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\DellTPad\Apoint.exe



C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe


C:\Program Files\Avira\AntiVir Desktop\avgnt.exe

C:\Program Files\IObit\IObit Security 360\IS360tray.exe

C:\Program Files\Qwest\Quickcare\bin\sprtcmd.exe

C:\Program Files\AIM6\aim6.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Program Files\Digital Line Detect\DLG.exe


C:\Program Files\Avira\AntiVir Desktop\sched.exe




C:\Program Files\Avira\AntiVir Desktop\avguard.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe

C:\Program Files\IObit\IObit Security 360\IS360srv.exe

C:\Program Files\Google\Update\GoogleUpdate.exe

C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe


C:\Program Files\Google\Update\\GoogleCrashHandler.exe

C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe

C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe



C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe

C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe



C:\Program Files\Viewpoint\Common\ViewpointService.exe





C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Program Files\DellTPad\ApMsgFwd.exe

C:\Program Files\DellTPad\HidFind.exe

C:\Program Files\DellTPad\Apntex.exe

C:\Program Files\AIM6\aolsoftware.exe


C:\Program Files\IObit\IObit Security 360\IObit Security 360.exe

C:\Program Files\IObit\IObit Security 360\A_HijackScan.exe



O2 - BHO: AVG Safe Search - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll

O2 - BHO: AIM Toolbar Loader - {b0cda128-b425-4eef-a174-61a11ac5dbf8} - C:\Program Files\AIM Toolbar\aimtb.dll

O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll

O2 - BHO: Google Gears Helper - {E0FEFE40-FBF9-42AE-BA58-794CA7E3FB53} - C:\Program Files\Google\Google Gears\Internet Explorer\\gears.dll

O3 - Toolbar: AIM Toolbar - {61539ecd-cc67-4437-a03c-9aaccbd14326} - C:\Program Files\AIM Toolbar\aimtb.dll

O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll

O4 - HKCU|\Software\Microsoft\Windows\CurrentVersion\Run\: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp

O4 - HKCU|\Software\Microsoft\Windows\CurrentVersion\Run\: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"

O4 - HKCU|\Software\Microsoft\Windows\CurrentVersion\Run\: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [Apoint] C:\Program Files\DellTPad\Apoint.exe

O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [igfxTray] C:\Windows\system32\igfxtray.exe

O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [HotKeysCmds] C:\Windows\system32\hkcmd.exe

O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [Persistence] C:\Windows\system32\igfxpers.exe

O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [iAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"

O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe

O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"

O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min

O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [iObit Security 360] C:\Program Files\IObit\IObit Security 360\IS360tray.exe

O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [QuickCare] C:\Program Files\Qwest\Quickcare\bin\sprtcmd.exe /P QuickCare

O9 - Extra button: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -

O9 - Extra button: &Gears Settings - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} -

O9 - Extra button: AIM Toolbar - {0b83c99c-1efa-4259-858f-bcb33e007a5b} -

O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000}SwCtl.SwCtl.11 - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134}MySpace.Uploader.4.1 - http://lads.myspace.com/upload/MySpaceUploader1006.cab

O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\system32\aestsrv.exe

O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe

O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe

O23 - Service: Bonjour Service (Bonjour Service) - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: DCOM Server Process Launcher (DcomLaunch) - Unknown -

O23 - Service: Diagnostic Policy Service (DPS) - Unknown -

O23 - Service: getPlus® Helper (getPlus® Helper) - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe

O23 - Service: Group Policy Client (gpsvc) - Unknown -

O23 - Service: Google Update Service (gupdate1c9494d5542f250) (gupdate1c9494d5542f250) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe

O23 - Service: Windows CardSpace (idsvc) - Unknown - %systemroot%\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe

O23 - Service: IS360service (IS360service) - IObit - C:\Program Files\IObit\IObit Security 360\IS360srv.exe

O23 - Service: LVCOMSer (LVCOMSer) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe

O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe

O23 - Service: Net.Tcp Port Sharing Service (NetTcpPortSharing) - Unknown - %systemroot%\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\SMSvcHost.exe

O23 - Service: Quality Windows Audio Video Experience (QWAVE) - Unknown - %windir%\system32\svchost.exe

O23 - Service: Remote Procedure Call (RPC) (RpcSs) - Unknown -

O23 - Service: Security Accounts Manager (SamSs) - Unknown -

O23 - Service: Secondary Logon (seclogon) - Unknown - %windir%\system32\svchost.exe

O23 - Service: SupportSoft Listener Service (sprtlisten) - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe

O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe

O23 - Service: stllssvr (stllssvr) - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe

O23 - Service: SupportSoft RemoteAssist (SupportSoft RemoteAssist) - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\ssrc.exe

O23 - Service: Distributed Link Tracking Client (TrkWks) - Unknown -

O23 - Service: Windows Modules Installer (TrustedInstaller) - Unknown -

O23 - Service: Viewpoint Manager Service (Viewpoint Manager Service) - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

O23 - Service: Diagnostic Service Host (WdiServiceHost) - Unknown -

O23 - Service: Diagnostic System Host (WdiSystemHost) - Unknown -

O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown - C:\Windows\System32\WLTRYSVC.EXE %SystemRoot%\System32\bcmwltry.exe

O23 - Service: Windows Media Player Network Sharing Service (WMPNetworkSvc) - Unknown - %ProgramFiles%\Windows Media Player\wmpnetwk.exe

O23 - Service: XAudioService (XAudioService) - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe





What Do I fix?

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What problems are you having?




Multiple antivirus warning!





Microsoft, Kaspersky and Symantec recommend that you do not have more than one antivirus product installed and running on your computer at the same time.


The real-time protection of two antivirus programs may conflict with each other and cause the following:


* False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.

* Conflicts: Your system may lock up due to both products attempting to access the same file at the same time.

* Performance: More that one antivirus will cause your PC to become slow and it may even crash or blue screen.

* Less protection: Two antivirus trying to scan the same file may interfere with the process and allow a malicious file onto the computer without notice to you.


I strongly suggest you uninstall all but one antivirus program.




You have Viewpoint installed.


Viewpoint Media Player/Manager/Toolbar is considered as Foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad".


More information:



It is suggested to remove the program now. Go to Start > Control Panel > Add/Remove Programs and remove the following programs if present.


  • Viewpoint
  • Viewpoint Manager
  • Viewpoint Media Player
  • Viewpoint Toolbar
  • Viewpoint Experience Technology


Restart the computer.

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