IObit 360 - how to ignore a file

[Rogman]

Hi,

Apologies if this is already mentioned elsewhere but.....

Each time I activate one of the programs on my PC, it gets flagged as a problem and I have to then click on the ignore button.

This prog IS safe - I have been using it for several years!

Is there any way I can add this to some sort of ignore list? There is an ignore list for scans but not for general use (that I can see)!

TIA

Rog

[Melvin_Deal]

Hi Rogman!

 

Welcome back! I hope you got it fixed!!! Ha> Let us know how we can assist!!!

[Rogman]

No - still a problem. Just got used to it now!

 

Basically, you should be able to specify a file as "safe" and get 360 to remember it - not ask each time!

 

Rog

[enoskype]

Hi Rogman,

 

Did you check, "Remember this decision" checkbox in the alert window?

 

Also, try allowing it by the alert window temporarily, and then Scan. When it is found, put it into the Ignore List.

 

See if it appears again.

 

Cheers

[Rogman]

Hi Rogman,

 

Did you check, "Remember this decision" checkbox in the alert window?

 

Also, try allowing it by the alert window temporarily, and then Scan. When it is found, put it into the Ignore List.

 

See if it appears again.

 

Cheers

 

Hi - there isn't a "Remember this decision" checkbox! See attached

It is in the ignore list for scans - and this is remembered when scanning - so no problem here.

The only problem is on image activation!

Thanks for the reply

Rog

[enoskype]

You are right Rogman, "Remember the operation" option exists on "Unnown startup item" window and the Tray Form, but not on "Thread found" Alert window.

 

What happens next time if you click the "Quarantine File" button?

 

Cheers.

[Rogman]

You are right Rogman, "Remember the operation" option exists on "Unnown startup item" window and the Tray Form, but not on "Thread found" Alert window.

 

What happens next time if you click the "Quarantine File" button?

 

Cheers.

 

It moves the image to the quarantined list - so it is then not found by windows when trying to run again. All I could do then was to restore it!

 

Cheers.

[enoskype]

OK Rogman,

 

Did you upload that file to VirusTotal and get a clean report?

 

If you didn't, please do so and supply us the link to the result Report.

 

Cheers.

[Rogman]

I hadn't - but now I have!!!

It was already there and I asked for a rescan.

Not sure what link to send so hope this one is OK

http://www.virustotal.com/analisis/247395b942e2fa77872fcd96af8cb5f0ba1ef87504a236c72192f68b1931b06b-1259162132

 

Cheers,

Rog

[JustDave]

Rogman - I use Pstart too and as far as I know IS360 has never tagged it as bad. When I get home I'll double-check what version I'm running.