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Guidelines and Requirements for Reporting a False Positive.

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Hello Everyone,


Before reporting a false positive, please read the following guides and requirements:


1) Before reporting a false positive, please save a scan log first and post it here.


This will help us know the detailed information about the scan result.


Scan Log Example:

IObit Security 360

OS: Windows XP


Define Version:1234

Time Elapsed:00:11:11

Objects Scanned:66286

Threats Found:1


Example, File, C:\Progamfile\simple.exe, 11-1111



2) Attach the suspicious files here.

To ensure the sample was not cleaned/infected in transit, it is necessary to put all samples in password protected ZIP files.

The password should be "infected".

There may be an infection on your system, but we are unable to make a conclusive analysis without a sample being sent in this fashion.


Note: Max filesize of **.zip files on IObit forums is 1024 KB.

If the suspicious files you want upload is over the mark, please report False Positive to support1@iobit.com and send *.zip file as attachment.


Our IObit Specialist Team will do further investigation and solve it ASAP.


Best Regards.

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  • 2 weeks later...

OS:Windows XP


Define Version:1265

Time Elapsed:00:07:38

Objects Scanned:69646

Threats Found:73



Spyware.MarketScore, Folder, C:\Program Files\OpinionSquare, 3-1159

Spyware.MarketScore, File, C:\Program Files\OpinionSquare\chrome.manifest, 3-1159

Spyware.MarketScore, Folder, C:\Program Files\OpinionSquare\components, 3-1159

Spyware.MarketScore, File, C:\Program Files\OpinionSquare\install.rdf, 3-1159

Spyware.MarketScore, File, C:\Program Files\OpinionSquare\opls.dll, 3-1159

Spyware.MarketScore, File, C:\Program Files\OpinionSquare\opnsqr.exe, 3-1159

Spyware.MarketScore, File, C:\Program Files\OpinionSquare\opoci.bin, 3-1159

Spyware.MarketScore, File, C:\Program Files\OpinionSquare\opph.dll, 3-1159

Spyware.MarketScore, File, C:\Program Files\OpinionSquare\opservice.exe, 3-1159

Spyware.MarketScore, File, C:\Program Files\OpinionSquare\opxf.dll, 3-1159

Spyware.MarketScore, File, C:\Program Files\OpinionSquare\components\opxg.dll, 3-1159

Spyware.MarketScore, Registry Key, HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{2e4a92ab-f2c0-456a-9935-b715439790d7}, 5-3919

Spyware.MarketScore, Registry Key, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\OpinionSquare, 4-30098

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  • 1 month later...

Upload and scan at VirusTotal


Some users are unsure of how to upload and scan a file at VirusTotal so I thought I would post a basic explanation here.

Please remember, your file may be stored in a different place so this general example is just the basics of what to do.

And of course, SoftwareName and FileName are to be replaced with your specific Software and File name

Hope it helps :smile:


Go to VirusTotal

• Click Browse

• On the left of the window that opens click My Computer

• Open (double click) (C:)

• Open Program Files

• Open the SoftwareName folder

• Open any other folders necessary to get to the file

• Double click FileName.exe (it may just say FileName in the window)

The window will disappear and C:\Program Files\SoftwareName\FileName.exe will appear in the VirusTotal box.


• Click Send File and wait (you may be in a queue)

If it says File has already been analysed: then:

• Click Reanalyse file now and wait

• When the scan has finished, copy the address from the address bar to post here. It will look something like this:



All the best, woz of oz

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