A question about ASC Pro (cost)

[Triciaa]

I have the free version and decided I would upgrade at a cost of $19.95, of course being in the Uk this would then be converted to GB pounds, works out to be about £12. I am wondering why they are asking for £19.04?

[solbjerg]

Hi Triciaa

Ha-ha sounds as if they have a currency converter of a special kind :-)

Try contacting them - for example through sales.

Cheers

solbjerg

 

I have the free version and decided I would upgrade at a cost of $19.95, of course being in the Uk this would then be converted to GB pounds, works out to be about £12. I am wondering why they are asking for £19.04?

[Triciaa]

Hi Triciaa

Ha-ha sounds as if they have a currency converter of a special kind :-)

Try contacting them - for example through sales.

Cheers

solbjerg

 

Thank you for your quick reply :) I did try contacting them but it seems I can only do so if I am awaiting the pro version or have problems with payment:roll:

[solbjerg]

Ok Triciaa

Then try contacting Tim Zue or Krissy

There are some contact information in Usage of IObit Products in the Lounge section - try finding one that sounds probable :-)

Good luck (the currency conversion really gave me a laugh)

Cheers

solbjerg

 

Thank you for your quick reply :) I did try contacting them but it seems I can only do so if I am awaiting the pro version or have problems with payment:roll:

[wozofoz]

Sound as a Pound

 

Welcome to the forum Triciaa :smile:

 

Hopefully Tim or Krissy will get it worked out for you and all those that follow

 

Since £19 is about $29.95 I can only guess that the computerized billing thingie is not taking into account the:

 

Special Offer - Save $10

Original Price: $29.95

NOW ONLY: $19.95

 

All the best, woz of oz

[Triciaa]

Thanks for that :) Thinking about it, it's not as if, this program is being shipped, tis just a lil download:mrgreen:

I have send Krissy a pm:-)

[wozofoz]

Looking good

 

Well done :smile:

Please post back and tell the outcome

 

All the best, woz of oz

[Triciaa]

Well done :smile:

Please post back and tell the outcome

 

All the best, woz of oz

 

No one has got back to me yet:sad:

[enoskype]

Hi Triciaa,

 

There must be something wrong with the Avangate about the rate conversion of GBP £ (Pound Sterling).

 

In my case, it gives me a price of 16 EUR (€) and 16 GBP (£).

Sees 1 EUR (€) =1 GBP (£).

 

Please send e-mail to support@iobit.com

 

Cheers.

[solbjerg]

Hi Tricia

Did you write Tim Xue too? - and you could try support@iobit.com

Just write them that you want the special offer $19.95 = £11.53

but are being prompted to pay $29.95 = £18.18

Forex valuta enchange converter quotes from just now

Cheers

solbjerg

 

 

No one has got back to me yet:sad:

[enoskype]

Here is another conversion rate from xe.com

 

Live rates at 2009.12.05 15:05:46 UTC (GMT)

 

19.95 USD=12.1103 GBP

 

United States Dollars - United Kingdom Pounds

1 USD = 0.607032 GBP

1 GBP = 1.64736 USD

 

 

Cheers.

[Triciaa]

Hi Tricia

Did you write Tim Xue too? - and you could try support@iobit.com

Just write them that you want the special offer $19.95 = £11.53

but are being prompted to pay $29.95 = £18.18

Forex valuta enchange converter quotes from just now

Cheers

solbjerg

 

Thank you, I have just emailed them to ask about this.:-)

[Triciaa]

I have had no reply yet to the email I sent to support at 10bit re the cost of ASC Pro:roll:

[titou56]

Krissy

 

I have had no reply yet to the email I sent to support at 10bit re the cost of ASC Pro:roll:

 

Hi Triciaa,

 

allow me to interfere in this thread ...please :grin:

 

I was sometimes led to contact IOBIT support, unsuccessfully. And then I have make the acquaintance of Angel Krissy, the lovely IOBIT girl, who in three times helped me, fast and in a positive way...

 

you could send her a private message from http://forums.iobit.com/showthread.php?t=1806 , clicking on her pseudo and choosing "send a private message to Krissy"

 

Best regard

[Triciaa]

Hi Triciaa,

 

allow me to interfere in this thread ...please :grin:

 

I was sometimes led to contact IOBIT support, unsuccessfully. And then I have make the acquaintance of Angel Krissy, the lovely IOBIT girl, who in three times helped me, fast and in a positive way...

 

you could send her a private message from http://forums.iobit.com/showthread.php?t=1806 , clicking on her pseudo and choosing "send a private message to Krissy"

 

Best regard

Thank you very much titou, I did send krissy a PM last Wednesday I believe, but as of yet have had no reply, it was for that reason I decided to contact IObit support.

Ooops pm was sent on the 4th Dec

[solbjerg]

Hi Tricia

I suppose you have tried these?

support@avangate.com

http://www.avangate.com/customer-services/

https://secure.avangate.com/support/faq.php?merchant=LOBIT&template=iobit&question=50&category=9

Please try the avangate support address, this is taking far to long, you are very patient (I take my hat off :-) )

Cheers

solbjerg

 

 

Thank you very much titou, I did send krissy a PM last Wednesday I believe, but as of yet have had no reply, it was for that reason I decided to contact IObit support.

Ooops pm was sent on the 4th Dec

[Triciaa]

Hmmmm no one from the support team have got back to me regarding this issue:shock:

[enoskype]

Hi again Triciaa,

 

I will follow your request from the Support Team, and thank you for your understanding.

 

Cheers.

[Triciaa]

Many thanks ...

 

Hi again Triciaa,

 

I will follow your request from the Support Team, and thank you for your understanding.

 

Cheers.

Good morning enoskype:smile: Yaaayaaaaaaaaa I have good news. This morning I had a very nice email from the support team and I now have the Pro version installed, as a lovely gesture the sent me a licence number:smile:

 

Thank you for your help over the past couple of weeks on this matter and a thank you also to other members who offered advice.

Tricia

[solbjerg]

Hi Triciaa :-)

Great!!

I can easily understand that it must have seemed like a couple of weeks :-)

How much did you have to spend in £ then?

Cheers

solbjerg

 

 

Good morning enoskype:smile: Yaaayaaaaaaaaa I have good news. This morning I had a very nice email from the support team and I now have the Pro version installed, as a lovely gesture the sent me a licence number:smile:

 

Thank you for your help over the past couple of weeks on this matter and a thank you also to other members who offered advice.

Tricia

[wozofoz]

Woo Hoo

 

Great news Triciaa :smile: Did you do the happy dance ?

 

http://www.freesmileys.org/emoticons/emoticon-cute-002.gif

 

All the best, woz of oz

[Triciaa]

http://www.smileyvault.com/albums/emoticons/character/character-emoticon-0038.gif I did indeed

[enoskype]

Great news Triciaa.;-)

 

And a special thanks to Ivy.

I am happy that this issue is solved.

 

 

I will answer you Holger, this time the equation was : $19.95= £00.00.:-P

 

They couldn't repair that coverter, I suppose. :-P :-D

 

Cheers.

[titou56]

Good news

 

Hi Triciaa :razz:

 

ahhhhh !

 

I am happy for your happyness !

 

http://smylies.philoo12.net/Gros%20Smileys%201/Gros_Smileys_12.gif

 

Long life in the forum...

 

Cheers