AWC3 startup manager

[pkok]

Hi there I wonder if any one can help .

I have used the start up manager in admin tools ever since I have had AWC 3 installed.

Up to recently I have had no problems then I noticed a lot of entries on the list and although they are not ticked they seem to be increasing every time I look.

The last count was over 1000 lines of the same line.

 

ISW=C:\ProgramFiles\CheckPoint|ZAForcefield|Forcefield.exe*/icon

 

I have tried to manually delete these lines but nothing seems to work.

While I dont think they are doing any harm I would like to delete them if Poss.

Thanks in advance

Phil

[enoskype]

Hi pkok,

 

Open the Windows services, and disable "ZoneAlarm Toolbar IswSvc".

 

You may have to restart your PC.

 

Use either IS360 or ASC 3 to get rid of those by using HijackThis scan.

 

Cheers.

[pkok]

I dont want to appear thick but I cant find Zone Alarm Toolbar in the list of services.

Will it be under another name ?

Phil

[solbjerg]

Hi pkok

ZAForcefield = Zone Alarm Forcefield

Cheers

solbjerg

 

I dont want to appear thick but I cant find Zone Alarm Toolbar in the list of services.

Will it be under another name ?

Phil

[pkok]

Yes I know ,I have finally found the file for ZA forcefield but I cant find it any where in services.

It keeps multiplying in the startup manager on AWC3 but cant find it anywhere else.

it must be hiding somewhere.

Phil

[solbjerg]

Hi pkok

Do you have it activated in your browser toolbars?

Administer those and deactivate it, then perhaps (if it is uninstalled) the cleanup will work?

Cheers

solbjerg

 

Yes I know ,I have finally found the file for ZA forcefield but I cant find it any where in services.

It keeps multiplying in the startup manager on AWC3 but cant find it anywhere else.

it must be hiding somewhere.

Phil

[pkok]

It is not active as a tool bar.

Seems a bit strange that it is only in the start-up manager on AWC3.

Phil

[wozofoz]

Uninstall ZA then re-install ?

 

I had a look over at the ZA forum and uninstall then re-install seems to be the easiest solution to ForceField problems unless you like searching for files and registry entries etc ;-)

 

Here is the thread How to Uninstall Forcefield Toolbar Add-on which has a link to the ZoneAlarm Removal Tool

http://forums.zonealarm.org/showthread.php?p=268050

 

All the best, woz of oz

[pkok]

This is the image from the startup manager,as you can see its is now up to 2266.

I have done all as I have been told not sure how to get rid of these entries .

I could try and ignore them

 

 

http://i47.tinypic.com/294owu9.jpg

[solbjerg]

Hi pkok

Well, nice screenshot :-)

Did you try wozofoz suggestion?

Cheers

solbjerg

 

This is the image from the startup manager,as you can see its is now up to 2266.

I have done all as I have been told not sure how to get rid of these entries .

I could try and ignore them

 

 

http://i47.tinypic.com/294owu9.jpg

[pkok]

yes I have removed zone alarm and reinstalled without the tool bar as suggested.

I am grateful for all your help but there must be a way to get rid of these lines.

they are still multiplying with every look.

2752 at last count.

[solbjerg]

Hi pkok

Did you also reinstall the toolbar and then remove it correctly?

And then run a cleanup operation?

Throw in a restart of the computer?

Then install the ZA without the toolbar

Cheers

solbjerg

 

 

yes I have removed zone alarm and reinstalled without the tool bar as suggested.

I am grateful for all your help but there must be a way to get rid of these lines.

they are still multiplying with every look.

2752 at last count.

[Melvin_Deal]

A consideration before much more clutter.

 

You could consider running the commodo firewall and completely uninstalling all zonealarm apps (as a last resort) if clutter becomes too extensive... allowing you to completely sort this out and solve the problem.

 

Not a solution, only an abatement.:neutral:

[wozofoz]

ASC Clean Install

 

yes I have removed zone alarm and reinstalled without the tool bar as suggested.

I am grateful for all your help but there must be a way to get rid of these lines.

they are still multiplying with every look.

2752 at last count.

 

Did you clean the Registry and do a general cleanup during the ZoneAlarm uninstall/re-install as suggested by solbjerg ?

I would

 

Best option, I think

If you have done a Clean Install of ZoneAlarm without the toolbar then I would suggest a Clean Install of ASC as well.

I believe in these type of situations it is best to go back to the beginning and start anew rather than trying to chase the problem around your computer :wink:

 

If you are unsure how to do a Clean Install of ASC, go to Usage of IObit Products - Over the top/Clean install

As suggested in that thread, use BitRemover when doing the Clean Install. If you don't have BitRemover already then see the thread BitRemover 1.2.1

 

Second option, experimental

The settings for ASC Startup Manager are stored in the Ignore file

 

• (C:)

• Documents and Settings

• Your User Name

• Application Data

• IObit

• Advanced System Care

 

My Ignore file is 3 kb and it would be interesting to see how big yours is.

You could try copying the Ignore file somewhere safe (My Documents) then delete it from the above Advanced System Care folder and see if a new one is created, I guess it should be.

If not or some problem arises you can always copy the Ignore file back to it's original place.

 

If you do this you will lose all the ignore settings so you would have to reset them all, this would include Registry Fix, System Optimization etc.

So, since you are going to lose your settings anyway, it is probably best to do a Clean Install as suggested above then you know for sure everything is cleaned up :smile:

 

All the best, woz of oz

[pkok]

HI All

A big thank you to all who have helped as you can see I have finally

sorted the problem .

I could not have done it without you.

Thanks Again

Phil

 

 

 

 

 

http://i48.tinypic.com/2pzmavp.jpg

[wozofoz]

Final solution ?

 

Good news and well done :smile:

 

Please tell us what you eventually did that fixed the problem.

Someone else may be looking for a solution to the same or similar problem in the future :smile:

 

All the best, woz of oz

[pkok]

As you said Woz I removed all the files and deleted all the folders I could find.

Then removed ASC 3,Iobit security and smart defrag.

I then ran Bitremover.

Finally I reloaded everything and hey presto "jobs a gud un" as they say In Wigan.:-D

I had already reinstalled ZA again without the toolbar.

Thanks Again

Phil

[wozofoz]

Thanks

 

Thanks for the update

I love a happy ending :Smile:

 

All the best, woz of oz

[LiLac22281]

Same problem here...

 

I didn't know if I should reply to this thread or start a new one...

 

I have two files that keep multipliying. I uninstalled ASC3 and re-installed it, and they are still there and keep multiplying. The files are AT&T related. I disabled them, deleted them, used the jump to entry and locate file selections with the right click. When I stopped using AT&T, I went to add and remove programs, but they wouldn't let me do it. I tried some programs to delete hard files, but they wouldn't work, so I used I360 to delete them. Well, they are still there and still multiplying. These are the files:

 

MerlinReportAgent="C:\Program Files\ATT-HSI\McciBrowser.exe" -appkey=att-nap -hidden -url

 

MotiveReportAgent="C:\Program Files\Common Files\Motive\McciBootStrapper.exe" /url="-url=file://C:\Program Files\Common Files\Motive\ReportAgent.html" /browsertype=CustomMSIE /browserpath

 

And I just found another. It's just one of this one: MotiveReportAge

 

I looked in the programs files folder in and there isn't an ATT-HSI folder. I looked in the Common Files folder and there isn't a Motive folder.

 

Thanks everyone!

[enoskype]

Hi LiLac22281,

 

Did you check the option to show the hidden files in Folder Options?

 

Cheers.

[wozofoz]

At&t

 

I didn't know if I should reply to this thread or start a new one...

 

I have two files that keep multipliying. I uninstalled ASC3 and re-installed it, and they are still there and keep multiplying. The files are AT&T related. I disabled them, deleted them, used the jump to entry and locate file selections with the right click. When I stopped using AT&T, I went to add and remove programs, but they wouldn't let me do it. I tried some programs to delete hard files, but they wouldn't work, so I used I360 to delete them. Well, they are still there and still multiplying. These are the files:

 

MerlinReportAgent="C:\Program Files\ATT-HSI\McciBrowser.exe" -appkey=att-nap -hidden -url

 

MotiveReportAgent="C:\Program Files\Common Files\Motive\McciBootStrapper.exe" /url="-url=file://C:\Program Files\Common Files\Motive\ReportAgent.html" /browsertype=CustomMSIE /browserpath

 

And I just found another. It's just one of this one: MotiveReportAge

 

I looked in the programs files folder in and there isn't an ATT-HSI folder. I looked in the Common Files folder and there isn't a Motive folder.

 

Thanks everyone!

 

I have two files that keep multipliying.

Do you mean the entries keep multiplying in ASC Startup Manager

If yes, I found the following which might relate to your problem @ http://www.techspot.com/startup/12284/

 

Note: SBC seems to be the same as AT&T also note what I have put in Bold

 

SBC Self Support Tool / matcli.exe

 

File Name: matcli.exe

Status: Having this program run at startup is up to your discretion. If you find the program useful, you may want to leave it running at startup.

Additional Info: matcli.exe is a motive Assistant Command line interface that gathers information about your system's identity like your name email address, city, county, etc and gets written to a log file. The SBC Self Support Tool is required to run with the Help and Support program. If you uncheck SBC and and then run Help and Support it will add another SBC entry in the startup menu. If you remove this software in "add/remove programs" some help menus in help and support will not be available. You decide

 

Read through this FAQ to see if it might relate to you:

http://www.dslreports.com/faq/7950

 

If you do manage to uninstall the AT&T stuff you can then do a Clean Install of ASC as mentioned in post # 14, This will get rid of all those extra entries :smile:

 

All the best, woz of oz

[LiLac22281]

hidden folders

 

No, they aren't hidden. My dad told me a long time ago not to let my computer tell me what to do, I have to tell it what to do! ;-) I used the, I think BitDefender? It was posted in another...post. It didn't get rid of all Iobit files, but it fixed the multiplying problem. there are 6 kids in here right now so forgive me if I'm not "talking" clearly. Thanks for your help, everyone.

[enoskype]

BitRemover, not BitDefender Lilac22281.:-P

 

 

Cheers.

[LiLac22281]

where's the bashful smiley?

 

:lol: hey, bear with me: I have 4 kids under 6! i still have to check a few links everyone put in here for help...