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Guidelines for requesting malware removal assistance

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Guidelines for requesting malware removal assistance


Step 1 - Clean Temporary Files


Clean out your temporary internet files and temp files.


Download TFC by OldTimer (Temporary File Cleaner) to your desktop.


Double-click TFC.exe to run it.


Note: If you are running on Vista or 7, right-click on the file and choose Run As Administrator


TFC will close all programs when run, so make sure you have saved all your work before you begin.


* Click the Start button to begin the cleaning process.

* Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two.

* Please let TFC run uninterrupted until it is finished.


Once TFC is finished it should restart your computer. If it does not, please manually restart the computer yourself to ensure a complete cleaning.


Step 2 - IObit Malware Fighter log


IS360 is no longer available!!


* Open IObit Malware Fighter.

* Click the Update button and download any available updates.

* Next (on the left) click the Scan button.

* Choose the Full Scan (Scan all hard drives in your computer) option to begin the scan.

* Once the scan has completed, if threats are found, click Remove.

* If threats are found and removed, next click Save a report.

*Save the Iobit malware Fighter.log to your desktop so you can easily find and attach it to your post.



Step 3 - DDS by sUBs


Download DDS from |HERE| or |HERE| and save it to your desktop.


Vista & 7 users right click on dds and select Run as administrator (you will receive a UAC prompt, please allow it)


* XP users Double click on dds to run it.

* If your antivirus or firewall try to block DDS then please allow it to run.

* When finished DDS will open two (2) logs.


1) DDS.txt

2) Attach.txt


* Save both logs to your desktop.

* Please copy and paste the entire contents of both logs in your next reply in 2 seperate posts.


Note: DDS will instruct you to post the Attach.txt log as an attachment.

Please just post it as you would any other log by copy and pasting it into the reply.


Step 4 - Posting the logs



Please add the following logs in your topic.


* IObit Malware Fighter log

* Both DDS logs



Text limit when posting the logs

When you copy and paste the logs in your reply remember there is a limit on the amount of text that your post can contain, if you go over the limit nothing is shown.

After you paste the log in the text box click Preview Post which is under the text box.

If you do not see a preview of your post but instead see a blank space in the text box you will need to make the post smaller (split the logs into 2 or more posts)

If and when you do see a preview of your post then click Submit Reply


• In the Reply to Thread page, under the text box there is a section called Additional Options Tick the box Disable smilies in text.




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  • 2 years later...

Guidelines thread goes on top of stickies!


Hi all,


Please follow the guidelines in post #1 of this thread if you want to open a thread in this section!



Here it goes to the top of the stickies as you requested Mel.



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  • 1 year later...

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