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Post your suggestion, bug report here


Tim Xue
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Hi brandon336,

 

So sorry for the situation. Could you please take photos of the error screens so that we can try to locate the issue and help?

 

Thanks in advance.

 

There isn't any real 'error messages', windows will simply just not boot properly. I didn't think to take pictures of the time of the index errors or something similar to that (forgot the exact phrases). This is the 'error' screen however - http://imgur.com/O0k4sZE

I press any option from this menu and will get the same outcome, which is - http://imgur.com/ci1i26F

I can move my cursor for approx 10 seconds until it reboots and goes through the same process.

 

I've tried taking the bios battery out for a minute then placing it back in in case that was the issue, but the same problem.

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Hi brandon336,

 

Concerning the current situation, please try to reinstall your Windows system. :-(

 

You may find guidance at https://www.winhelp.us/repair-your-computer-in-windows-vista-or-7.html

 

Yeah, I have to buy a new windows disc to actually use my computer, wow, you're so helpful aren't you! Again, thanks for breaking my computer, I encourage everyone to delete all iobit programmes.

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Advanced SystemCare 9 update may have a problem . i did a up date today for ASC9 and when it completed and restarted the program. there's another update i did this another 5 times and it wants to update again how many updates i have to do untill it stops wanting to update?

 

Hi eviscerator,

 

Please kindly get and install the latest ASC v9 beta 3.0 from http://www.majorgeeks.com/files/details/advanced_systemcare_9.html

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Yeah, I have to buy a new windows disc to actually use my computer, wow, you're so helpful aren't you! Again, thanks for breaking my computer, I encourage everyone to delete all iobit programmes.

 

Hi brandon336,

 

Normally, ASC would not cause such issue. This may be occasional situation that we rarely met such issues. Since the system cannot be loaded now, our specialists could not look into the issue and check whether it is caused by ASC. :-(

 

However, our specialists will conduct tests on such situation to see whether ASC will cause the issue.

 

Your understanding is much appreciated. Thanks.

 

 

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  • 2 months later...
This thread is WAY too long. Need to enable sub topics under this head

 

This is a General Discussions Topic. It would be expected to be long. Users make the decision to post in this Topic. They can at any time create their own Topic within General Discussions, which would then become a sub-topic.

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  • 3 weeks later...
  • 11 months later...

Hi Daskalos,

 

Do you mean that the problem remains after you fixed it with ASC? If so, please download the latest ASC 10.1 from http://download.cnet.com/Advanced-SystemCare-Free/3000-2086_4-10407614.html and install it, run a scan and fix to see if it is solved.

 

If the problem is still there, please send us the screenshot of the scan result.

 

Moreover, please download the tool from http://testdemo.iobit.com/InfoHelper.exe -> Double click to run this tool on the PC with problem and click 'Save report'. -> After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder. -> Send the zipped file to us so that we can get the detailed information to look into.

 

Thanks in advance.

 

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  • 1 year later...
Would it be possible to include an option to synchronize the computer's time with an Internet Time Server as part of AWC's service?

Yes, You can easily share any kind of data from one computer to another using "NETWORK SHARING" option. It will help you to share data without using internet, you just need to connect 2 or more computers together to share data in between.

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  • 4 weeks later...

IOBit ASC keeps setting my Windows Update to 'automatically install updates'. I don't want this to happen especially as Windows Update then reboots my machine when I don't want it to. I have Updates set off as I hate Bill Gates and his merry men and it is MY computer and not theirs. How do I stop ASC changing my settings?

 

I am using ASC version 11 free and am running Windoze 7 Ultimate.

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IOBit ASC keeps setting my Windows Update to 'automatically install updates'. I don't want this to happen especially as Windows Update then reboots my machine when I don't want it to. I have Updates set off as I hate Bill Gates and his merry men and it is MY computer and not theirs. How do I stop ASC changing my settings?

 

I am using ASC version 11 free and am running Windoze 7 Ultimate.

 

Hi Jim,

 

Please take steps below to stop Advanced System Care from enabling Windows Update service automatically.

 

Go to Clean & Optimize tab -> tick Security Reinforce only to perform a scan. In the scan result, please right click Windows Update and select Ignore. Then it will not be fixed in future.

 

Thanks.

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  • 1 year later...

Hello team, recently my Avast antivirus detected a malware in my copy of Advance systemcare 12, Avast as also remove the icon from the desk top, should I delete it from my computer and reinstall? Avast info." c:\Program files(x86)Iobit\Advanced Systemcare\asc.exe was infected with Filerepmalware.

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Hi maximus22

 

There are many posts in the Forum regarding this issue.

Unfortunately, various malware/anti-virus companies are on a quest to eliminate all competion.

Sadly it is the customer who suffers.

ASC is perfectly safe. Simply add it to the ignore list of Avast.

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  • 10 months later...
Re: cannot disable auto update

 

 

 

You're not the only one with this problem. I'm having the same problem under XP, and have been working with IOBIT through email.

 

Re: cannot disable auto update

 

 

 

You're not the only one with this problem. I'm having the same problem under XP, and have been working with IOBIT through email.

 

 

I also have this problem, if someone has a solution, please tell me

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  • 3 months later...

I am having an issue with Iobit Malware Fighter 8. For some reason it seems to think that my hard drive (C:) and my internal DVD Writer (D:) are removable disks. I like the idea that it will check removable USB devices but those 2 types of drives are not removable. I have checked Windows and Windows does not see them as removable (No safely remove option in drop down). I can suppress the message but the product really should be fixed so that I do not need to turn the notification on and off when I do need to see it.

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  • 1 month later...

I have used ASC for years. Last year when I updated it(not sure which version), my computer shut down. I tried uninstalling it and reinstalling it and every time I open the program it shuts my computer down and I have to unplug it and plug it back in to start. I tried again recently and it still does the same thing. Any ideas why?

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