AV Security Suite removal

[Momofabrood]

Installed IOBit Advanced Security Pro...

Everytime rebot computer AV Security Suite pops back up.

After scanning receiving this :

Rogue/Crapware.RegistrySmart / Critical

Told that it is fixed, run scan again and there it is!

Eventually brings up porn site after porn site... and appears to attach to everything.

ANY advice on what next?

[pyrath]

Removal instructions for Adware RegistrySmart:

 

To delete this malware infection, please download and install Emsisoft Anti-Malware. Run a full scan on all drives and move all detected items to the quarantine.

 

@@@://www.emsisoft.com/en/malware/?Adware.Win32.RegistrySmart

[3H48002Y4]

Hi

 

Run a system restore to a date before you received the Infection.

 

Or if u cant run a system restore.

 

Download this and run it then

 

 

Download malwarebytes

 

and run it

 

To Remove by delete

 

Need to Delete AV Security Suite Files:

 

%Documents and Settings%\[userName]\Local Settings\Application Data\[random characters ]\[random characters]tssd.exe

%Documents and Settings%\[userName]\Local Settings\Application Data\[random characters ]\[random characters].exe

 

Need to Delete AV Security Suite Registry Entries

 

HKEY_CURRENT_USER\Software\AvScan

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run “[random characters]“

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run “[random characters]“

HKEY_CURRENT_USER\Software\avsoft

HKEY_CURRENT_USER\Software\avsuite

HKEY_LOCAL_MACHINE\SOFTWARE\avsoft

HKEY_LOCAL_MACHINE\SOFTWARE\avsuite

HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Download “RunInvalidSignatures” =”1″

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings “ProxyOverride” = “<local>”

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings “ProxyServer” = “http=127.0.0.1:5555″

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Associations “LowRiskFileTypes” = “.exe”

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Attachments “SaveZoneInformation” = “1″

Need to Delete AV Security Suite Files:

%Documents and Settings%\[userName]\Local Settings\Application Data\[random characters ]\[random characters]tssd.exe

%Documents and Settings%\[userName]\Local Settings\Application Data\[random characters ]\[random characters].exe

[So_sad]

This infection can be a bit difficult to remove without the proper sequence and tools, folks.

 

Momofabrood : let's do this right. Please follow these instructions :

http://forums.iobit.com/showthread.php?t=6216

 

A moderator/admin will then move your topic to the appropriate section of the forum.

 

Good luck :-)

 

===

[Momofabrood]

AV Security removal

 

I downloaded the suggested products and the crud on my computer tells me it is infected so I can not open - IOBit says all is clear but it iw not.

 

Are you saying I can manually delete this stuff? I went to my documents / applications, etc.. i can not find anything that says AV.

 

I am not great on the computer so any specific directions would be great. Thanks.

[Momofabrood]

AV Security Removal

 

I can not open or run anything that you all suggested that I install to clear away this AV Security thing

[Momofabrood]

AV Security Suite removal

 

I tried to follow the steps to suggested but the Old Timer thing I could download but when I try to open it as most files the false alerts pop up telling me that it is infected and can not run. I have tried to manually find the files but can not find a single one. In the meantime the porn sites keep popping up all over the place. Specific directions for help I am begging for!!! Thanks.

[enoskype]

Hi Momofabrood,

 

I have copied your posts to Spyware-Malware Removal Help! section, please wait for a Malware Fighter to help here.

 

I will leave the other thread open if other members would like to help there untill you get a response in this section.

 

Cheers.

 

EDIT: Since there is a response from SuperDave in this thread, I have closed the other thread in General Discussion IS360 section.

[Superdave]

Hello and welcome to IOBit Forums. My name is Dave. I will be helping you out with your particular problem on your computer. I am working under the guidance of one of the specialist of this forum so it may take a bit longer to process your logs.

 

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.

2. The fixes are specific to your problem and should only be used for this issue on this machine.

3. If you don't know or understand something, please don't hesitate to ask.

4. Please DO NOT run any other tools or scans while I am helping you.

5. It is important that you reply to this thread. Do not start a new topic.

6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.

7. Absence of symptoms does not mean that everything is clear.

 

Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

Save Rkill to your desktop.

 

There are 4 different versions. If one of them won't run then download and try to run the other one.

 

Vista and Win7 users need to right click Rkill and choose Run as Administrator

 

 

You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

 

Rkill.exe

Rkill.com

Rkill.scr

Rkill.pif

 

Once you've gotten one of them to run then try to immediately run the following.

 

Now download and Run exeHelper.

 

Please download exeHelper from Raktor to your desktop.

[*]Double-click on exeHelper.com to run the fix. A black window should pop up, press any key to close once the fix is completed. A log file named log.txt will be created in the directory where you ran exeHelper.com Attach the log.txt file to your next message.

 

Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

 

If one of these work, you should be able to run exeHelper. You may have to download RKill on a clean computer and transfer them to your computer using a CD-RW. If you can get through these first two programs, here are some others you can run and then post the logs in you next reply.

 

=============================

 

SUPERAntiSpyware

 

If you already have SUPERAntiSpyware be sure to check for updates before scanning!

 

Download SuperAntispyware Free Edition (SAS)

* Double-click the icon on your desktop to run the installer.

* When asked to Update the program definitions, click Yes

* If you encounter any problems while downloading the updates, manually download and unzip them from here

* Next click the Preferences button.

 

•Under Start-Up Options uncheck Start SUPERAntiSpyware when Windows starts

* Click the Scanning Control tab.

* Under Scanner Options make sure only the following are checked:

 

•Close browsers before scanning

•Scan for tracking cookies

•Terminate memory threats before quarantining

•Please leave the others unchecked

 

•Click the Close button to leave the control center screen.

 

* On the main screen click Scan your computer

* On the left check the box for the drive you are scanning.

* On the right choose Perform Complete Scan

* Click Next to start the scan. Please be patient while it scans your computer.

* After the scan is complete a summary box will appear. Click OK

* Make sure everything in the white box has a check next to it, then click Next

* It will quarantine what it found and if it asks if you want to reboot, click Yes

 

•To retrieve the removal information please do the following:

•After reboot, double-click the SUPERAntiSpyware icon on your desktop.

•Click Preferences. Click the Statistics/Logs tab.

 

•Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.

 

•It will open in your default text editor (preferably Notepad).

•Save the notepad file to your desktop by clicking (in notepad) File > Save As...

 

* Save the log somewhere you can easily find it. (normally the desktop)

* Click close and close again to exit the program.

*Copy and Paste the log in your post.

 

====================================

 

Please download Malwarebytes Anti-Malware from here.

 

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Full Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  
• Please save the log to a location you will remember.
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and paste the entire report in your next reply.

Extra Note:

 

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

[Momofabrood]

AV Security removal

 

Tried to download per insrtuction 1. Downloaded 3 of the links but can not open them... am told they are infected. I use Mozilla firefox so you have to download first. So I tried Internet Explorer and it is completely hijacked and will only go to the AV website or porn sites it pops up with....

[Superdave]

Ok. We'll have to try this.

 

Go to this link to create a Rescue CD or to this site to create a Rescue USB. Carefully follow all the instructions for whichever method you choose.