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From ASC Pro Utilities Menu Smart Defrag Tries to Reinstall


stephenllee

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When selecting Smart Defrag from the ASC PRO Utilities menu the program launches a dowload window for Smart Defrag rather than just opening the program. I have tried numerous uninstalls/reinstalls with the same results. After each uninstall I have scrubbed the computers of all traces of Smart Defrag before attempting another install. Thus far the results have all been the same. I am experiencing this problem on two separate computers. Both are Windows 7 machines. One is a 32-bit machine and the other a 64-bit. Has anyone elese had similiar problems? If so, how were you able to sucessfully resolve the problem.

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Hi Stephen

Have you ticked the option in settings that Smart Defrag should be utilized?

Cheers

solbjerg

 

 

When selecting Smart Defrag from the ASC PRO Utilities menu the program launches a dowload window for Smart Defrag rather than just opening the program. I have tried numerous uninstalls/reinstalls with the same results. After each uninstall I have scrubbed the computers of all traces of Smart Defrag before attempting another install. Thus far the results have all been the same. I am experiencing this problem on two separate computers. Both are Windows 7 machines. One is a 32-bit machine and the other a 64-bit. Has anyone elese had similiar problems? If so, how were you able to sucessfully resolve the problem.
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Ok stephen

Have you tried a clean install of both programs before installing any of them again, possibly with freshly downloaded versions?

 

Both program folders deleted after uninstall in both C:\programs and in C:\Documents&settings, then a cleaning of the registry base and a restart of the computer?

Then a fresh installation of both programs.

If you have done it like that and it still won't work I would begin to suspect something wrong with Windows and run a chkdsk and a sfc /scannow.

That's the extent of my ideas at this point.

Cheers

solbjerg

p.s. possibly a refresh of the setting where SD is ticked for use could do the trick?

 

 

Thanks for the prompt responses.

 

To solbjerg - thanks for the response. Yes, I have the option to use "Smart Defrag" ticked.

 

To Cicely - thanks for the response. I am using version ASC 3.8.0

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Unistalled and wiped all traces of both programs from both machines. Reinstalled ASC v4 Beta 3 and Smart Defrag v2.0.1.

 

Clicking on the Smart Defrag link within the tools menu now goes directly to the program instead of trying to download again.

 

Thanks for the responses.

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Hi stephen

Thanks for your feedback!

Nice to hear it worked. :-)

Cheers

solbjerg

 

Unistalled and wiped all traces of both programs from both machines. Reinstalled ASC v4 Beta 3 and Smart Defrag v2.0.1.

 

Clicking on the Smart Defrag link within the tools menu now goes directly to the program instead of trying to download again.

 

Thanks for the responses.

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