I don't know what else to do

[Donna Blaisdell]

I know this is not the place to post this, but I hope someone there can help me. I have emailed Customer Support, and Payment Center, and PayPal and no one has been able to help me. I purchased Advanced Windows Care 2 Pro back on March 23, 2008 on-line through IOBIT.com website. I received confirmation from PayPal for my purchase, but the seller was digiweb corporation (who I have also tried to contact to no avail). I am out 49.95 and have no product. Can you suggest who I might contact? I would really like to talk to a real person.:!::!:

[samr]

Hi Donna,

Did you receive an email with license code? If so, you can download it here

http://www.iobit.com/advancedwindowscarepro.html?Str=download

 

and enter code when you open the program and click under "license Information". If not, you might try to send Private Message from this forum to Tim Xue.

samr.

[Donna Blaisdell]

I didn't get anything from IOBIT, just a receipt from Paypal. I am afraid I have been duped by another unauthorized company somehow.

 

Thanks for the suggestion.

 

Donna

[JustDave]

Hi Donna,

 

PayPal gives you 45 days to dispute a charge. Go ahead a file a dispute and you might be able to get your money back. See...

http://www.paypal.com/cgi-bin/webscr?cmd=xpt/UserAgreement/ua/USUA-outside#pbp-policy

 

Dave

[Donna Blaisdell]

I've done that.

 

Thanks

[JustDave]

The next step is to escalate the dispute to a claim.

 

I've gotten burned by PayPal's weak protection policy a couple of times. I don't keep any "money" in my PayPal account any more. If I'm dealing with a seller who only takes payment via PayPal, I pay through PayPal using a credit card. That way I have another level of protection.