Runtime Error (at 233:435) when installing ASC 5

[Wolfpatch]

Every time I try to install ASC 5 on this computer I get an error message.

 

Runtime Error (at 233:435):

Internal Error: Failed to expand shell folder content "userappdata"

 

Does anyone have a clue as how to fix this? Any help would welcomed.

[Toppack]

Here's Info about 'Run-time errors':

http://www.windowsanswers.net/articles/fix-runtime?tid=runtimegoog

 

Here's Info about that error:

http://answers.microsoft.com/en-us/windows/forum/windows_vista-security/internal-error-failed-to-expand-shell-folder/469b0600-9c3c-4e96-98e0-b4342c40df2c

 

If this was done recently, Try a System-Restore,

if that does not work then the Registry will probably need to be edited using Regedit program.

[Wolfpatch]

No joy Toppack! :sad: I tried tall the steps in the post you linked with the exception of windows restore and no change. As the computer is still running AWC 3, I think you would agree it's been a while scene the last update so I can't even begin to tell you when the problem started. My suspicion is it's a problem with the installation software. It doesn't like Vista.:-P Stuff is installed on that computer all the time with no problems.

[Toppack]

I don't think there have been any other reports of ASC-5 not installing on Vista.

So, that Must not be the problem.

 

If you checked the registry entries and can not do a Restore,

Maybe you could try some other Cleaner software, such as CCleaner to locate the problem?

I have no other suggestions, Sorry.

 

CCleaner download:

http://www.piriform.com/ccleaner

[Cicely]

Hi Wolfpatch,

 

Sorry for the inconvenice, our specialist has developed a small tool to look into this issue. Please kindly help us.;-)

 

1) Pelase download and extract the attached file to get Project.exe.

 

2) Double click Project.exe icon to open it, then click the button "btn1".

 

3) Please find the Project.log where you put Project.exe, then send it to us.

 

Thanks in advance!:razz:

Project.rar

[Wolfpatch]

My apologizes Toppack, I didn't finish that thought very well :oops: What I was meaning to convey was ether ASC 5 installation program is disagreeing with something on that computer or something on that computer is disagreeing with the installation program. Ether way I thank you for your input. It gave me some direction which puts me farther along than when I started.

[Wolfpatch]

Cicely,

 

I will do this as soon as I have access to that computer again. Thank you for moving so fast! :grin:

[Wolfpatch]

15:30:47.712 IsAdmin

15:30:47.716 GB : C:\ProgramData\IObit\Game Booster 3\

15:30:47.720 ASC : C:\Users\Administrative\AppData\Roaming

15:30:47.723 API :

15:30:47.726 Reg : C:\Users\Administrative\AppData\Roaming

15:30:47.730

15:30:47.733 Inno :

15:30:47.736

[Cicely]

Hi Wolfpatch,

 

Thanks for your feeback, you are wonderful.:lol:

 

Our engineers have developed small tools to solve this issue, please kindly help us.:-P

 

1) Please download setup(std).zip and extract it to get setup(std).exe, then double click it to run it, then please let us know whether it is works.

 

2) Please download setup(new).zip and extract it to get setup(new).exe, then double click it to run it, then please let us know whether it is works.

 

We'd really appreciate your help!!!;-)

setup(std).zip

setup(new).zip

[Wolfpatch]

Results for setup(std).exe:

 

Received error message when clicking on the next button on the 4th screen into the setup. (That would be the "Select Additional Tasks" Screen).

 

Internal error: Failed to expand shell folder constant "userappdata"

 

 

 

Results for setup(new).exe:

 

Same as setup(std).exe

 

 

 

I tied to find any installation loge fut failed. Don't where they would be.

[Wolfpatch]

Problem Salved!

 

Update:

 

I found the problem. I changed registry entry as fallows:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData=%USERPROFILE%

 

Changed to:

 

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData=%USERPROFILE%\AppData\Roaming

 

 

I did not think to read the entire entry. I saw %USERPROFILE% in there and assumed it was correct because it did not mach the entries described by everyone else online.

 

Bad Tech, bad tech *Slap on wrist* :oops:

 

Results:

setup(std).exe installs and runs

setup(new).exe installs and runs

asc-setup.exe (Advanced SystemCare v5) installs and runs

 

Sugestions:

Check this registry path for the proper entry before extraction. If the entry is not correct, Offer the user to correct the entry and restart the computer.

 

Thank you very much for your help!!! :-D:-D:-D

Sorry for my temporary laps of intelligence.:roll: