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advice needed = restore computer programs etc.


c sweeney

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Posted

:???: i have advanced system care 4.. by mistake decided to clean up files.. somehow removed most icons from desktop , bookmarks, documents- all kinds of stuff i use- i asked asc4 to restore .. what i got was a bunch of unknown folders that have no info.. when checking control panel - ad or remove - everything is still there, i have no idea how to restore desktop so i can access programs etc... any solid help is totally appreciated

Posted

asc4..files,programs,desktop = gone

 

:cry: thanx for reply. i wish i could tell you exactly what happened. i am posting from the same computer, i asked asc4 to rescue(?) after learning - most was gone. what got loaded is = unknown,empty files. when i click start i see only open office

remains under programs, under documents i find the unknown empty files. email plus browser also gone. i stumbled around downloaded new browser. i am sorry to be so vague with details.this is due to "small panic" with me. hopefully i have given u something to work with thanx big time

Posted

Hi again!

 

When you say... "by mistake decided to clean up files"... what function of Advanced SystemCare did you perform?

 

Can you further describe your system please!

 

Do you have a rescue software image? If not, did you try restoring your system using the Windows restore points?

 

-Mel

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