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ASC 5.0 removing program files from Windows Works


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Everytime I run the deep care scan, I cannot use my Microsoft Works 9 software. It takes away some files from the program to operate properly. It comes up with a "Place the installation disc in the drive to reinstall or repair program files". I do that and everything works fine again. When I run deep care after that, it starts all over again.

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Hi genuinebob,


We are sorry for the inconvenience, please help us look into this issue. :smile:


1) After the issue occurs, Please use rescue function of ASC and let us know whether it is OK.


Open ASC 5>> click the button "Rescue" >>choose one restore point (note: please set restore point to the time before the problem occurred)>>click "undo"button


2) No matter it works or not, please send the Log folder and Backup folder to us so that we can further look into the problem.


Usual path: %appdata%\IObit\Advanced SystemCare v5


We'd really appreciate your help!:wink:

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