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A Confusing IO [ASC] Diagnostic Report


RosieGurl

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For the last year I have been learning and discovering the degree to which my computer has been hacked. It started out on an infected external hard drive, then spread to the internal hard drive registry. I have recently discarded the external HD as it could not be completely formatted. No doubt the rootkit hid itself from view and elimination.

 

Now I am left with this...so many things that I don't think I am supposed to have. The whole IVssWriterCallBack interface sounds like an infection. Too many things in the registry to list unless requested. But for know any helpful words will be much appreciated. I don't even know where to start when my registry is infected.

 

Thanks for your assistance,

 

 

 

Advanced SystemCare Diagnose Report v1.0

Date: 2011/12/17 10:34:21

 

----------------------------------

01 - Operating System

----------------------------------

 

0101 - Operating System : Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)

0102 - Language : English (Regional Setting: English)

0103 - BIOS : BIOS Date: 05/04/11 10:20:28 Ver: 6.07

0104 - Processor : AMD Athlon II X4 640 Processor (4 CPUs), ~3.0GHz

0105 - Memory : 4096MB RAM

0106 - Available OS Memory : 3840MB RAM

0107 - Page File : 1599MB used, 6077MB available

0108 - Windows Dir : C:\Windows

0109 - DirectX Version : DirectX 11

0110 - DX Setup Parameters : Not found

0111 - User DPI Setting : Using System DPI

0112 - System DPI Setting : 96 DPI (100 percent)

0113 - DWM DPI Scaling : Disabled

0114 - DxDiag Version : 6.01.7601.17514

 

----------------------------------

02 - Processor

----------------------------------

 

0201 - Caption : AMD Athlon II X4 640 Processor x4 ~3000MHz

0202 - Current Clock Speed : 3000MHz

0203 - L1-Cache : 512.00 KB

0204 - L2-Cache : 2.00 MB

 

----------------------------------

03 - Video Adapter

----------------------------------

 

0301 - Card Name : ATI Radeon HD 4200

0302 - Manufacturer : ATI Technologies Inc.

0303 - Chip Type : ATI display adapter (0x9710)

0304 - DAC Type : Internal DAC(400MHz)

0305 - Device Key : Enum\PCI\VEN_1002&DEV_9710&SUBSYS_2AB1103C&REV_00

0306 - Display Memory : 1916 MB

0307 - AdapterRAM : 256.00 MB

0308 - Current Mode : 1600 x 900 (32 bit) (59Hz)

0309 - Monitor Name : Generic PnP Monitor

0310 - Driver Name : aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

0311 - Driver Version : 8.17.0010.0024

0312 - Driver Language : English

0313 - DDI Version : 10.1

0314 - Driver Model : WDDM 1.1

0315 - Driver Beta : False

0316 - Driver Debug : False

0317 - Driver Date : 5/11/2010 08:19:40

0318 - Driver Size : 584704

0319 - VDD : n/a

0320 - Mini VDD : n/a

0321 - Mini VDD Date : n/a

0322 - Mini VDD Size : 0

0323 - Device Identifier : {D7B71EE2-D450-11CF-9473-BB0ABEC2C535}

0324 - Vendor ID : 0x1002

0325 - Device ID : 0x9710

0326 - SubSys ID : 0x2AB1103C

0327 - Revision ID : 0x0000

0328 - Driver Strong Name : oem5.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_RS880:8.733.0.0:pci\ven_1002&dev_9710&subsys_2ab1103c

0329 - Rank Of Driver : 00E60001

0330 - Video Accel : ModeMPEG2_A ModeMPEG2_C

0331 - Deinterlace Caps : {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

0332 - D3D9 Overlay : Not Supported

0333 - DXVA-HD : Not Supported

0334 - DDraw Status : Enabled

0335 - D3D Status : Enabled

0336 - AGP Status : Enabled

0337 - Notes : No problems found.

 

0338 - OpenGL : 6.1.7600.16385 (win7_rtm.090713-1255)

 

----------------------------------

04 - Memory

----------------------------------

 

0401 - Total Memory : 3.75 GB

0402 - Free Memory : 2.51 GB

0403 - Total Pagefile : 7.50 GB

0404 - Free Pagefile : 5.87 GB

 

0405 - Bank Label : BANK2

0406 - Speed : 1333 MHz

0407 - Total Width : 64 Bits

0408 - Capacity : 2.00 GB

 

0405 - Bank Label : BANK3

0406 - Speed : 1333 MHz

0407 - Total Width : 64 Bits

0408 - Capacity : 2.00 GB

 

----------------------------------

05 - Network

----------------------------------

 

0501 - Description : Realtek PCIe FE Family Controller

0502 - Driver Date : 9-2-2010

0503 - Driver Version : 7.26.902.2010

 

----------------------------------

06 - Motherboard

----------------------------------

 

0601 - Model : 2AB1

0602 - Manufacturer : FOXCONN

 

----------------------------------

07 - Sound Device

----------------------------------

 

0701 - Description : Speakers (Realtek High Definition Audio)

0702 - Default Sound Playback : True

0703 - Default Voice Playback : True

0704 - Hardware ID : HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2AB1&REV_1003

0705 - Manufacturer ID : 1

0706 - Product ID : 100

0707 - Type : WDM

0708 - Driver Name : RTKVHD64.sys

0709 - Driver Version : 6.00.0001.6196

0710 - Driver attributes : Final Retail

0711 - Date and Size : 9/7/2010 05:27:34

0713 - Driver Provider : Realtek Semiconductor Corp.

0714 - Min/Max Sample Rate : 4642294, 4642294

0715 - Static/Strm HW Mix Bufs : 4642294, 4642294

0716 - Static/Strm HW 3D Bufs : 4642294, 4642294

0717 - HW Memory : 4642302

0718 - Voice Management : False

0719 - EAX 2.0 Listen/Src : False, False

0720 - I3DL2 Listen/Src : False, False

0721 - Notes : No problems found.

 

0701 - Description : Realtek Digital Output (Realtek High Definition Audio)

0702 - Default Sound Playback : False

0703 - Default Voice Playback : False

0704 - Hardware ID : HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2AB1&REV_1003

0705 - Manufacturer ID : 1

0706 - Product ID : 100

0707 - Type : WDM

0708 - Driver Name : RTKVHD64.sys

0709 - Driver Version : 6.00.0001.6196

0710 - Driver attributes : Final Retail

0711 - Date and Size : 9/7/2010 05:27:34

0713 - Driver Provider : Realtek Semiconductor Corp.

0714 - Min/Max Sample Rate : 4642294, 4642294

0715 - Static/Strm HW Mix Bufs : 4642294, 4642294

0716 - Static/Strm HW 3D Bufs : 4642294, 4642294

0717 - HW Memory : 4642302

0718 - Voice Management : False

0719 - EAX 2.0 Listen/Src : False, False

0720 - I3DL2 Listen/Src : False, False

0721 - Notes : No problems found.

 

 

----------------------------------

08 - Hard Disk

----------------------------------

 

0801 - Model : Hitachi HDS721010CLA332 SATA Disk Device

0802 - Media Type : Fixed hard disk media

0803 - Size : 931.51 GB

0804 - Interface Type : Serial ATA

 

0801 - Model : Generic- Compact Flash USB Device

0802 - Media Type : NULL

0803 - Size : 0

 

0801 - Model : Generic- MS/MS-Pro USB Device

0802 - Media Type : NULL

0803 - Size : 0

 

0801 - Model : Generic- SD/MMC USB Device

0802 - Media Type : NULL

0803 - Size : 0

 

0801 - Model : Generic- SM/xD-Picture USB Device

0802 - Media Type : NULL

0803 - Size : 0

0805 - Driver Date : 6-21-2006

0806 - Driver Version : 6.1.7600.16385

 

0807 - Caption : C:\

0808 - Capacity : 917.64 GB

0809 - Free Space : 838.41 GB

0810 - Drive Type : 3-Fixed

0811 - File System : NTFS

 

0807 - Caption : D:\

0808 - Capacity : 13.78 GB

0809 - Free Space : 4.69 MB

0810 - Drive Type : 3-Fixed

0811 - File System : NTFS

 

----------------------------------

09 - Process

----------------------------------

 

0901 - 000 Idle 0 0 0

0901 - 004 System 0 0 0

0901 - 11c smss.exe 0 0 0 normal

0901 - 1ac csrss.exe 0 0 0 normal

0901 - 1f4 csrss.exe 1 174 80 normal

0901 - 1fc wininit.exe 0 0 0 high

0901 - 22c winlogon.exe 1 6 0 high

0901 - 25c services.exe 0 0 0 normal

0901 - 264 lsass.exe 0 0 0 normal

0901 - 26c lsm.exe 0 0 0 normal

0901 - 2cc svchost.exe 0 0 0 normal

0901 - 308 ASCService.exe 0 0 0 high C:\Program Files (x86)\IObit\Advanced SystemCare 5

0901 - 344 svchost.exe 0 0 0 normal

0901 - 3a0 atiesrxx.exe 0 0 0 normal

0901 - 3cc svchost.exe 0 0 0 normal

0901 - 3f4 svchost.exe 0 0 0 normal

0901 - 0f8 svchost.exe 0 0 0 normal

0901 - 1a8 svchost.exe 0 0 0 normal

0901 - 480 svchost.exe 0 0 0 normal

0901 - 50c svchost.exe 0 0 0 normal

0901 - 558 HPClientServices.exe 0 0 0 normal

0901 - 5d4 ccSvcHst.exe 0 0 0 normal C:\Program Files (x86)\Norton 360\Engine\5.1.0.29

0901 - 604 pdfsvc.exe 0 0 0 normal C:\Program Files (x86)\PDF Complete

0901 - 66c SeaPort.exe 0 0 0 normal C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort

0901 - 6d0 WLIDSVC.EXE 0 0 0 normal

0901 - 710 HPAuto.exe 0 0 0 normal

0901 - 754 WLIDSVCM.EXE 0 0 0 normal

0901 - 5fc atieclxx.exe 1 9 6 normal

0901 - 9ec taskhost.exe 1 16 14 normal

0901 - a74 dwm.exe 1 17 2 high

0901 - a88 explorer.exe 1 324 218 normal

0901 - b0c ccSvcHst.exe 1 96 53 normal C:\Program Files (x86)\Norton 360\Engine\5.1.0.29

0901 - a24 ASCTray.exe 1 89 43 normal C:\Program Files (x86)\IObit\Advanced SystemCare 5

0901 - c7c SearchIndexer.exe 0 0 0 normal

0901 - 478 HPHC_Service.exe 0 0 0 normal

0901 - f4c ASC.exe 1 1981 308 normal C:\Program Files (x86)\IObit\Advanced SystemCare 5

0901 - d54 regedit.exe 1 88 26 normal

0901 - 864 ToolBox.exe 1 426 107 normal C:\Program Files (x86)\IObit\Advanced SystemCare 5

0901 - 954 Sus12_ProcessManager.exe 1 262 129 normal C:\Program Files (x86)\IObit\Advanced SystemCare 5

0901 - ee0 explorer.exe 1 204 119 normal

0901 - cd4 firefox.exe 1 654 62 normal C:\Program Files (x86)\Mozilla Firefox

0901 - f40 plugin-container.exe 1 9 10 above normal C:\Program Files (x86)\Mozilla Firefox

0901 - 41c plugin-container.exe 1 29 53 normal C:\Program Files (x86)\Mozilla Firefox

0901 - aa4 svchost.exe 0 0 0 normal

0901 - f2c WmiPrvSE.exe 0 0 0 normal

0901 - f98 Sus10_SysExplorer.exe 1 102 45 normal C:\Program Files (x86)\IObit\Advanced SystemCare 5

0901 - 3b0 WmiPrvSE.exe 0 0 0 normal

0901 - f48 audiodg.exe 0 0 0

 

 

----------------------------------

10 - Service

----------------------------------

 

1001 - Advanced SystemCare Service 5 - [C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASCService.exe]

1001 - Application Experience - [C:\Windows\system32\svchost.exe -k netsvcs]

1001 - AMD External Events Utility - [C:\Windows\system32\atiesrxx.exe]

1001 - Application Information - [C:\Windows\system32\svchost.exe -k netsvcs]

1001 - Windows Audio Endpoint Builder - [C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted]

1001 - Windows Audio - [C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted]

1001 - Base Filtering Engine - [C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork]

1001 - Background Intelligent Transfer Service - [C:\Windows\System32\svchost.exe -k netsvcs]

1001 - Cryptographic Services - [C:\Windows\system32\svchost.exe -k NetworkService]

1001 - DHCP Client - [C:\Windows\system32\svchost.exe -k LocalServiceNetworkRestricted]

1001 - DNS Client - [C:\Windows\system32\svchost.exe -k NetworkService]

1001 - Extensible Authentication Protocol - [C:\Windows\System32\svchost.exe -k netsvcs]

1001 - Windows Event Log - [C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted]

1001 - COM+ Event System - [C:\Windows\system32\svchost.exe -k LocalService]

1001 - Windows Font Cache Service - [C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation]

1001 - Human Interface Device Access - [C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted]

1001 - HP Health Check Service - ["C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe"]

1001 - HP Auto - ["C:\Program Files\Hewlett-Packard\HP Auto\HPAuto.exe"]

1001 - HP Client Services - ["C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe"]

1001 - IKE and AuthIP IPsec Keying Modules - [C:\Windows\system32\svchost.exe -k netsvcs]

1001 - CNG Key Isolation - [C:\Windows\system32\lsass.exe]

1001 - Server - [C:\Windows\system32\svchost.exe -k netsvcs]

1001 - TCP/IP NetBIOS Helper - [C:\Windows\system32\svchost.exe -k LocalServiceNetworkRestricted]

1001 - Windows Firewall - [C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork]

1001 - Network Connections - [C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted]

1001 - Network List Service - [C:\Windows\System32\svchost.exe -k LocalService]

1001 - Network Location Awareness - [C:\Windows\System32\svchost.exe -k NetworkService]

1001 - Network Store Interface Service - [C:\Windows\system32\svchost.exe -k LocalService]

1001 - PDF Document Manager - [C:\Program Files (x86)\PDF Complete\pdfsvc.exe /startedbyscm:66B66708-40E2BE4D-pdfcService]

1001 - Plug and Play - [C:\Windows\system32\svchost.exe -k DcomLaunch]

1001 - Power - [C:\Windows\system32\svchost.exe -k DcomLaunch]

1001 - User Profile Service - [C:\Windows\system32\svchost.exe -k netsvcs]

1001 - Security Accounts Manager - [C:\Windows\system32\lsass.exe]

1001 - SeaPort - ["C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe"]

1001 - System Event Notification Service - [C:\Windows\system32\svchost.exe -k netsvcs]

1001 - Shell Hardware Detection - [C:\Windows\System32\svchost.exe -k netsvcs]

1001 - Themes - [C:\Windows\System32\svchost.exe -k netsvcs]

1001 - Desktop Window Manager Session Manager - [C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted]

1001 - Windows Management Instrumentation - [C:\Windows\system32\svchost.exe -k netsvcs]

1001 - WLAN AutoConfig - [C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted]

1001 - Windows Live ID Sign-in Assistant - ["C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE"]

1001 - Security Center - [C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted]

1001 - Windows Search - [C:\Windows\system32\SearchIndexer.exe /Embedding]

1001 - Windows Update - [C:\Windows\system32\svchost.exe -k netsvcs]

1001 - Windows Driver Foundation - User-mode Driver Framework - [C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted]

 

----------------------------------

11 - Windows Express

----------------------------------

 

1101 - System Score : 4.3

1102 - Memory Score : 5.9

1103 - CPU Score : 7.3

1104 - Graphics Score : 4.3

1105 - Gaming Score : 5.4

1106 - Disk Score : 7.6

 

----------------------------------

12 - Event Log

----------------------------------

 

1201 - Time : 12/17/2011 10:07:05 PM

1202 - Source : Customer Experience Improvement Program

1203 - Description : A problem prevented Customer Experience Improvement Program data from being sent to Microsoft, (Error 80004005).

 

1201 - Time : 12/17/2011 4:36:17 AM

1202 - Source : Application Error

1203 - Description : Faulting application name: AmazonMP3Downloader.exe, version: 1.0.15.0, time stamp: 0x4ec5796a Faulting module name: AmazonMP3Downloader.exe, version: 1.0.15.0, time stamp: 0x4ec5796a Exception code: 0x40000015 Fault offset: 0x001476b7 Faulting process id: 0x9e8 Faulting application start time: 0x01ccbc3216782d7e Faulting application path: C:\Program Files (x86)\Amazon\MP3 Downloader\AmazonMP3Downloader.exe Faulting module path: C:\Program Files (x86)\Amazon\MP3 Downloader\AmazonMP3Downloader.exe Report Id: 9a46b06a-2825-11e1-8592-78acc0bd18c9

 

1201 - Time : 12/17/2011 4:28:00 AM

1202 - Source : Application Error

1203 - Description : Faulting application name: AmazonMP3Downloader.exe, version: 1.0.15.0, time stamp: 0x4ec5796a Faulting module name: AmazonMP3Downloader.exe, version: 1.0.15.0, time stamp: 0x4ec5796a Exception code: 0x40000015 Fault offset: 0x001476b7 Faulting process id: 0x13f4 Faulting application start time: 0x01ccbc312b94dea7 Faulting application path: C:\Program Files (x86)\Amazon\MP3 Downloader\AmazonMP3Downloader.exe Faulting module path: C:\Program Files (x86)\Amazon\MP3 Downloader\AmazonMP3Downloader.exe Report Id: 7245312b-2824-11e1-8592-78acc0bd18c9

 

1201 - Time : 12/17/2011 4:26:19 AM

1202 - Source : Application Error

1203 - Description : Faulting application name: AmazonMP3Downloader.exe, version: 1.0.15.0, time stamp: 0x4ec5796a Faulting module name: AmazonMP3Downloader.exe, version: 1.0.15.0, time stamp: 0x4ec5796a Exception code: 0x40000015 Fault offset: 0x001476b7 Faulting process id: 0xb9c Faulting application start time: 0x01ccbc30f1d74b07 Faulting application path: C:\Program Files (x86)\Amazon\MP3 Downloader\AmazonMP3Downloader.exe Faulting module path: C:\Program Files (x86)\Amazon\MP3 Downloader\AmazonMP3Downloader.exe Report Id: 35d125ef-2824-11e1-8592-78acc0bd18c9

 

1201 - Time : 12/17/2011 4:26:07 AM

1202 - Source : Application Error

1203 - Description : Faulting application name: AmazonMP3Downloader.exe, version: 1.0.15.0, time stamp: 0x4ec5796a Faulting module name: AmazonMP3Downloader.exe, version: 1.0.15.0, time stamp: 0x4ec5796a Exception code: 0x40000015 Fault offset: 0x001476b7 Faulting process id: 0x1044 Faulting application start time: 0x01ccbc30ec460a69 Faulting application path: C:\Program Files (x86)\Amazon\MP3 Downloader\AmazonMP3Downloader.exe Faulting module path: C:\Program Files (x86)\Amazon\MP3 Downloader\AmazonMP3Downloader.exe Report Id: 2ed134c2-2824-11e1-8592-78acc0bd18c9

 

1201 - Time : 12/17/2011 1:54:02 AM

1202 - Source : Customer Experience Improvement Program

1203 - Description : A problem prevented Customer Experience Improvement Program data from being sent to Microsoft, (Error 80004005).

 

1201 - Time : 12/17/2011 1:36:58 AM

1202 - Source : SideBySide

1203 - Description : Activation context generation failed for "C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll".Error in manifest or policy file "C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll" on line 3. The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

 

1201 - Time : 12/16/2011 10:27:52 PM

1202 - Source : Application Error

1203 - Description : Faulting application name: AmazonMP3Downloader.exe, version: 1.0.15.0, time stamp: 0x4ec5796a Faulting module name: wmp.dll, version: 12.0.7601.17514, time stamp: 0x4ce7ba7f Exception code: 0xc0000005 Fault offset: 0x0004cc1d Faulting process id: 0x1318 Faulting application start time: 0x01ccbae28f19471c Faulting application path: C:\Program Files (x86)\Amazon\MP3 Downloader\AmazonMP3Downloader.exe Faulting module path: C:\Windows\system32\wmp.dll Report Id: 2290a232-27f2-11e1-8592-78acc0bd18c9

 

1201 - Time : 12/16/2011 8:57:17 PM

1202 - Source : Customer Experience Improvement Program

1203 - Description : A problem prevented Customer Experience Improvement Program data from being sent to Microsoft, (Error 80004005).

 

1201 - Time : 12/16/2011 2:44:01 AM

1202 - Source : VSS

1203 - Description : Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied. . This is often caused by incorrect security settings in either the writer or requestor process. Operation: Gathering Writer Data Context: Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220} Writer Name: System Writer Writer Instance ID: {b61b1315-5302-484f-9202-792c8552e448}

 

1201 - Time : 12/17/2011 9:08:56 PM

1202 - Source : Service Control Manager

1203 - Description : The Computer Browser service depends on the Workstation service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

 

1201 - Time : 12/17/2011 9:08:56 PM

1202 - Source : Service Control Manager

1203 - Description : The Computer Browser service depends on the Workstation service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

 

1201 - Time : 12/17/2011 9:08:56 PM

1202 - Source : Service Control Manager

1203 - Description : The Computer Browser service depends on the Workstation service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

 

1201 - Time : 12/17/2011 9:08:56 PM

1202 - Source : Service Control Manager

1203 - Description : The Computer Browser service depends on the Workstation service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

 

1201 - Time : 12/17/2011 9:08:56 PM

1202 - Source : Service Control Manager

1203 - Description : The Computer Browser service depends on the Workstation service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

 

1201 - Time : 12/17/2011 9:08:56 PM

1202 - Source : Service Control Manager

1203 - Description : The Computer Browser service depends on the Workstation service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

 

1201 - Time : 12/17/2011 9:08:55 PM

1202 - Source : Service Control Manager

1203 - Description : The Computer Browser service depends on the Workstation service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

 

1201 - Time : 12/17/2011 9:08:55 PM

1202 - Source : Service Control Manager

1203 - Description : The Computer Browser service depends on the Workstation service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

 

1201 - Time : 12/17/2011 9:08:55 PM

1202 - Source : Service Control Manager

1203 - Description : The Computer Browser service depends on the Workstation service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

 

1201 - Time : 12/17/2011 9:08:39 PM

1202 - Source : Service Control Manager

1203 - Description : The Computer Browser service depends on the Workstation service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

 

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End of file - 29082 Bytes

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Hi RosieGurl!

 

Welcome to IObit forum!:-)

 

Please begin by following these guidelines and posting the logs -> http://forums.iobit.com/showthread.php?t=6216

 

Then wait for Malware Fighter SuperDave to guide you. He will be assisting you with the Malware issues you are having.

 

It is important to follow his instructions exactly as he posts them!

 

Sincerely,

-Mel

Live long and prosper!

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