McAfee EndPoint Encryption problem with Smart Defrag

[Spizmar]

This morning, my laptop would not start up.

It says "EpePc has been corrupted (error 92h)" and stops.

Googleing it it shows on this page:

https://community.mcafee.com/message/222846

that it is because I used defrag software other than MS's, and that some files that should not be moved, were moved.

You can guess which defrag software I'm using :)

I'm not looking for a solution from you with this post, just letting you know that the problem exists.

I will be deleting SD from that machine, though not my others, as I really appreciate the job you have done with it. But clearly, corporate IT wins.

Thanks

Spizmar

[enoskype]

Hi Spizmar, welcome to IObit Forum! :-D

 

Thank you very much for the information, I am sure IObit will take it seriously and try to solve the incompatibility with McAfee EndPoint Encryption in future releases if MS' own defrag can do it.

 

I will make sure that it will be looked after.

 

I wonder if other 3rd party defragmenters do the same thing.

 

For example the well known PD will defrag all system files in boot defrag except bootstat.dat

 

It will be extremely helpful if IObit could know the concerned files/folders to be excluded in defragmentation with some other system files.

 

BTW, does McAfee EPE encrypt the whole PC/disk?

 

Cheers.

[Spizmar]

Out of order...

 

Yes, McAfee's EPE is total disk encryption. You boot to a login that allows the normal boot process to proceed.

 

McAfee says don't use any defragger but the one that comes with [your flavor windows]. I think that means they know how to convince the MS defragger not to move their files, but not other defraggers. So their claim is that all 3rd party defraggers can be an issue.

 

I do not have the capability to fix this problem myself, and it has not been fixed yet. My employer does not trust me with it (I'm OK with that, so far, though I wish they would give me local admin, I'm a developer, and this makes it hard). They don't even trust my local IT director with it (I think that is hosed). I will not be experimenting with this because I will lose multiple days access to it each time this happens.

So I can't help you figure out what files have to be excluded, it is just too expensive :/

 

Thanks for the quick response,

Spizmar

[Spizmar]

Enoskype,

The person I talked to at McAfee said they would be happy to talk with you about what needs to be left alone, but that they mark everything using MS's approved method.

Here is the thread in which I talked to him:

 

https://community.mcafee.com/message/223084

 

You may need to register to get to it.

His handle is SafeBoot.

 

Spizmar

[Spizmar]

Enoskype,

McAfee support says their are two ways MS allows for marking "imovable", and implied that they use one.

Spizmar

[enoskype]

Hi again Spizmar,

 

Sorry that I have missed your previous post with the link.

 

I have read all the posts there including SafeBoot's.

 

As far as I know, SD does not move/defrag any files which should be unmovable when Windows is running. In fact, the files moved/defragmented during boot defrag are quite limited too.

 

Cicely from IObit is contacted and I do expect a response soon.

 

Thank you for your diligence!

 

Cheers.

[Cicely]

Hi Spizmar,

 

Sorry for the late reply.

 

Thank you so much for all the useful information you provided.

 

We have provided the information to our specialists to look into and will keep you informed if there is any update.

 

Thanks again for your help and understanding.

[mmundy]

Hi Spizmar,

 

Sorry for the late reply.

 

Thank you so much for all the useful information you provided.

 

We have provided the information to our specialists to look into and will keep you informed if there is any update.

 

Thanks again for your help and understanding.

 

I am the HP Third Level Support Engineer who works on systems that experience issues with the Drive Encryption component for ProtectTools. This component is licensed by HP for distribution on millions of notebook and desktop systems we sell. Usually the issues I see are related to viruses and failing HDDs.

 

However, I was recently contacted by a customer who just installed your October release of Smart Defrag on his encrypted system. Following the first reboot after the full defragmentation process, his system failed to boot. There may still be a conflict between these products that needs to be resolved.

 

I posted a message to your support page over a week ago to notify you of this situation, but I have not received a response. Please contact me at the email address associated with this account.

 

Mark Mundy

 

3rd Level Support

Systems/Software Engineer

HEWLETT-PACKARD COMPANY

[Cicely]

Hi Mark,

 

We have sent an email to you. Please check your inbox.

 

Thanks.:razz:

[RoloX2]

When will companies learn that hiding data in raw sectors is taboo? (ahem, Adobe DRM)

 

Smart Defrag works swimmingly on my TrueCrypt whole-disk encryption laptop.

[mmundy]

Advisory

 

At this point, I will have to recommend that users who decide to use Drive Encryption for ProtectTools on their HP systems should not install SMART Defrag. It could result in data loss.

 

The underlying issue has not been spcifically identified, however IOBit is continuing to look into this.

 

Mark Mundy

 

3rd Level Support

Systems/Software Engineer

HEWLETT-PACKARD COMPANY

[enoskype]

Thank you for the update mmundy.

 

Cheers.