need help with a problem with ASC 5

[jaknite3000]

Sorry if i am not supposed to post this here, i wasn't allowed to post anywhere else i tried.

 

I recently reinstalled windows 7 home premium 64 bit, and was reinstalling everything else including updates, and ASC 5 pro i just downloaded. When i clicked upgrade and entered in my license code i got after i bought several months ago the license checker program failed and i got the windows thing that it was checking the problem. I uninstalled it several times even got a new download from different source; same thing. I'm not sure what to do at this point which is why i am posting this.

 

I would appreciate any help i could get to fix this issue

 

 

JACK

[solbjerg]

Hi jaknite

Those re-installs, were they Clean Installs?

Problems with the registering should be addressed to IObit - either a PM to Cicely or a mail to support@iobit.com

Cheers

solbjerg

 

 

Sorry if i am not supposed to post this here, i wasn't allowed to post anywhere else i tried.

 

I recently reinstalled windows 7 home premium 64 bit, and was reinstalling everything else including updates, and ASC 5 pro i just downloaded. When i clicked upgrade and entered in my license code i got after i bought several months ago the license checker program failed and i got the windows thing that it was checking the problem. I uninstalled it several times even got a new download from different source; same thing. I'm not sure what to do at this point which is why i am posting this.

 

I would appreciate any help i could get to fix this issue

 

 

JACK

[jaknite3000]

Yes they were clean installs. I uninstalled it through programs and features on the control panel and deleted the 10bit folder containing the remaining files of asc.

 

here is a screenshot of the error reported.

 

http://www.jack.webb-jack.com/acsimg/acserror.jpg

 

 

question are there any windows updates required for this program to operate properly? Because they are still updating

 

 

JACK

[solbjerg]

Hi jaknite

Could it possibly be your anti-virus program that stops the verification procedure from working.

Which anti-virus program do you use? (version?)

We have in som AV seen that this procedure is branded as a kind of malware from some of the AV's, so you may have to white list IObit in your AV.

Cheers

solbjerg

 

 

Yes they were clean installs. I uninstalled it through programs and features on the control panel and deleted the 10bit folder containing the remaining files of asc.

 

here is a screenshot of the error reported.

 

http://www.jack.webb-jack.com/acsimg/acserror.jpg

 

 

question are there any windows updates required for this program to operate properly? Because they are still updating

 

 

JACK

[Melvin_Deal]

Hi Jaknite3000!

 

http://forums.iobit.com/attachment.php?attachmentid=9367&d=1327083957

 

Are you running a firewall (other than Defender)?

 

 

Sincerely,

-Mel

Live long and prosper!

[jaknite3000]

windows firewall was off and i uninstalled mcaffee security suite and my antivirus is avast. i also reformatted my hd and reinstalled windows just in case. Same problem. i have bee using asc for over a year. I would allow administrator remote access to my comp to help me fix this problem.

 

 

JACK