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After scanning deep care, garena_room.exe was blocked. (suspected)


swsimon

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Hi, After scanning deep care, garena_room.exe was blocked.

 

I was shocked about this when i open the program.

 

I checked everything n nothing can be done..

 

my firewall, restart pc, restart modem, uninstall, ports everything.

 

still it can't be solved..

 

I tried rescue but its just the registry n nothing happened.

 

this is the forum link that I asked with all the screenshots.

 

 

 

Hope to hear from u guys ><

 

I also found this

 

 

 

This is the log that i suspected.

 

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\GGSAFERDriver]

"ImagePath"="\\??\\C:\\Program Files (x86)\\Garena Messenger\\Room\\safedrv.sys"

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\GGSAFERDriver]

"ImagePath"="\\??\\C:\\Program Files (x86)\\Garena Messenger\\Room\\safedrv.sys"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\GGSAFERDriver]

"ImagePath"=""

 

thanks appreciate it.

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Hi swsimon,

 

Did the issue occur after you run Full Scan of IObit Malware Fighter or you run Deep Care of Advanced SystemCare?

 

Also please provide the specific name and version of the program which was blocked.

 

Thanks for your help.

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Hi swsimon,

 

Did the issue occur after you run Full Scan of IObit Malware Fighter or you run Deep Care of Advanced SystemCare?

 

Also please provide the specific name and version of the program which was blocked.

 

Thanks for your help.

 

OMG, Thanks for replying..

i was checking it everyday hopefully someone can help me T_T

 

Well, it occured after i run Deep scan advanced system care when the program was active.

I used to do quick care n deep care everyday until this problem occurs, i'm stopped.

 

About the specific name and version of the program which was blocked is garena_room.exe from Garena Plus.

 

It seems like blocking the server or network which states out "IP looking up".

I tried the other pc n it looks fine under the same modem but diff pc..

 

I even tried system restore n get back to 25.2.12 while my problem occurs on 27.2.12

 

sry abt the link earlier wasn't posted..

 

This is the link for garena plus forums.

 

http://forum.garena.com/showthread.php?1350420-Garena-Plus-stuck-at-IP-Looking-Up...&p=1512613#post1512613

 

 

Thanks for ur concern

Appreciate it !!!~

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  • 1 month later...

Hi swsimon,

 

Sorry for the delay.

 

We tested it but didn't find any problem.

 

Please kindly provide the following information so that we can look into the issue.

 

● The specific versions of your Advanced SystemCare and Garena Plus;

 

● The detailed steps to reproduce the issue;

 

● All the names and versions of your anti-virus programs;

 

● When the program is blocked, please kindly take a screen shot and send it to us as attachment.

 

Guide for Taking Screen Shots:

 

http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

 

Thank you very much.

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