ASC delete my protected cookies

[ReneM]

I bought Advanced System Care 5.3 which I am extremely happy with.

However it removes all cookies on my computer, so I can't automatically login to websites, though I've added them to the list for conservation.

 

Is it a bug in the program or do I something wrong?

 

Thank you in advance.

[solbjerg]

Hej Rene

Please try checking your (Privatlivs Rensning) Privacy if you have the cookies unticked there.

And remember that you in the cookies window can click "Bevar cookies from secure sites".

Cheers

solbjerg

p.s. When attaching a screenshot it is a good idea to first change the interface to English in order for as many as possible to undertand what the screenshot says

 

 

 

I bought Advanced System Care 5.3 which I am extremely happy with.

However it removes all cookies on my computer, so I can't automatically login to websites, though I've added them to the list for conservation.

 

Is it a bug in the program or do I something wrong?

 

Thank you in advance.

[Cicely]

Hi ReneM,

 

Please follow the steps below to send the Log folder to us so that we can look into it.

 

Press Windows + R key => type %appdata% in the blank => open IObit folder => open Advanced SystemCare V5 folder => find the Log folder.

 

You can send the folder as attachment or send it to support@iobit.com.

 

(Hej ReneM - Følg venligst nedenstående trin for at sende log-mappen således at vi kan gennemse den -

Tryk på Windows + R tasten => tast %appdata% ind i det tomme Kør felt => Åbn IObit mappen => Åbn Advanced SystemCare V5 mappen => find Log mappen.

 

Du kan sende mappen som vedhæftet fil hertil denne tråd eller sende den til support@iobit.com )

p.s. afhængisgt af filens størrelse skal den måske sendes som en .zip mappe hvis du sender den til forumet.

Translated as a curtesy to a fellow Dane by solbjerg

[ReneM]

Hi Cicely

 

I've now uploaded my Log folder.

Hope it's useful.

 

However, please note that I currently have disabled cookies in all locations in the program to avoid problems.

 

 

Hi ReneM,

 

Please follow the steps below to send the Log folder to us so that we can look into it.

 

Press Windows + R key => type %appdata% in the blank => open IObit folder => open Advanced SystemCare V5 folder => find the Log folder.

 

You can send the folder as attachment or send it to support@iobit.com.

 

(Hej ReneM - Følg venligst nedenstående trin for at sende log-mappen således at vi kan gennemse den -

Tryk på Windows + R tasten => tast %appdata% ind i det tomme Kør felt => Åbn IObit mappen => Åbn Advanced SystemCare V5 mappen => find Log mappen.

 

Du kan sende mappen som vedhæftet fil hertil denne tråd eller sende den til support@iobit.com )

p.s. afhængisgt af filens størrelse skal den måske sendes som en .zip mappe hvis du sender den til forumet.

Translated as a curtesy to a fellow Dane by solbjerg

ASC_Log.zip

[ReneM]

So far thanks...

 

I owe a sincere thanks to Solbjerg for his incredible kindness and helpfulness.

 

Thanks for help with translation of both my own and others posts.

 

Your help has been absolutely invaluable.

 

Thank you ;-)

 

ReneM

[solbjerg]

Hi Rene

You are welcome :-)

It is a special pleasure to help when you are appreciated

Thank you Rene!!!

Cheers

solbjerg

"Det har været mig en fornøjelse - Det er altid en særlig fornøjelse når man bliver værdsat.

Tak skal du have Rene!!"

 

 

I owe a sincere thanks to Solbjerg for his incredible kindness and helpfulness.

 

Thanks for help with translation of both my own and others posts.

 

Your help has been absolutely invaluable.

 

Thank you ;-)

 

ReneM

[Cicely]

Hi ReneM

 

Our specialists didn't find any issues in the log file. Please let us know which cookies you kept have been deleted.

 

If you can't remember it, please find the file ingore.ini in %appdata%\IObit\Advanced SystemCare V5 and send it to us.

 

Translation:

(Vore specialister fandt ingen problemer i log filen. Fortæl os venligst hvilke cookies som du har ønsket at bevare, der er blevet slettet.

Hvis du ikke kan huske det, beder vi dig om at finde denne fil - ingore.ini in %appdata%\IObit\Advanced SystemCare V5 og sende den til os) Cheers solbjerg

(skriv %appdata% i Kør og led dig frem til filen)

[ReneM]

Hi Cicely

 

I have attached the complete list of the cookies I want to keep together with a fresh copy of the log file.

 

The problem relates to Firefox - not IE.

 

The moment I put a checkmark next to Delete Cookies in Firefox, then ASC deletes ALL - even those I have protected from deletion and want to keep.

However, it is NOT written in the log - it just removes everything.

 

Likewise if I run 'Internet Booster', it destroy Firefox completely and Firefox must be reinstalled.

 

I have tested the ASC on another machine and there are the problems exactly the same.

 

These errors should be easily verifiable.

 

 

 

Our specialists didn't find any issues in the log file. Please let us know which cookies you kept have been deleted.

 

If you can't remember it, please find the file ingore.ini in %appdata%\IObit\Advanced SystemCare V5 and send it to us.

 

Translation:

(Vore specialister fandt ingen problemer i log filen. Fortæl os venligst hvilke cookies som du har ønsket at bevare, der er blevet slettet.

Hvis du ikke kan huske det, beder vi dig om at finde denne fil - ingore.ini in %appdata%\IObit\Advanced SystemCare V5 og sende den til os) Cheers solbjerg

(skriv %appdata% i Kør og led dig frem til filen)

ASC_Firefox.zip

[solbjerg]

Hi Rene

In the screenshot you sent firefox cookies are set to be cleaned.

And I have since found out that you need an addon application in Firefox to create a whitelist or a blacklist in that browser. Could that be the problem?

Cheers

solbjerg

I det skærmdump du sendte var Firefox cookies indstillet til at blive fjernet-

Og jeg har siden fundet ud af at man behøver et tilføjelsesprogram i Firefox for at kunne oprette en "whitelist"/"blacklist".

Kan dette være problemet?

 

How are your settings in Privacy

How are your settings under Exceptions and under View cookies

 

Hvordan er dine indstillinger i Privacy settings

Hvordan er de under undtagelser og under vis cookies

 

http://forums.iobit.com/attachment.php?attachmentid=10041&stc=1&d=1340036465

 

 

Hi Cicely

 

I have attached the complete list of the cookies I want to keep together with a fresh copy of the log file.

 

The problem relates to Firefox - not IE.

 

The moment I put a checkmark next to Delete Cookies in Firefox, then ASC deletes ALL - even those I have protected from deletion and want to keep.

However, it is NOT written in the log - it just removes everything.

 

Likewise if I run 'Internet Booster', it destroy Firefox completely and Firefox must be reinstalled.

 

I have tested the ASC on another machine and there are the problems exactly the same.

 

These errors should be easily verifiable.

[wozofoz]

...The problem relates to Firefox - not IE.

 

The moment I put a checkmark next to Delete Cookies in Firefox, then ASC deletes ALL - even those I have protected from deletion and want to keep.

However, it is NOT written in the log - it just removes everything.

 

Likewise if I run 'Internet Booster', it destroy Firefox completely and Firefox must be reinstalled.....

 

Hi :smile:

I just wanted to mention MozBackup for FireFox in case you don't know it.

It has saved me a few times and will backup and restore almost everything including your cookies

It allows you to backup and restore bookmarks, mail, contacts, history, extensions, passwords, cache etc. It's an easy way to do Firefox backup, Thunderbird backup ...

 

All the best, woz of oz

[ReneM]

Hi solbjerg

 

I have tried all settings in Firefox. A couple of them I have made ​​screenshoots of. Please see the Attachments.

 

I do not think we should spend more time on this problem here and now :?

 

I just use the free program CCleaner to do a perfect job in this regard. Removes all the unwanted cookies, and retain the ones I have chosen to protect against deletion.

 

I just need to get used to using two programs instead of one.

 

René

 

 

Hi Rene

In the screenshot you sent firefox cookies are set to be cleaned.

And I have since found out that you need an addon application in Firefox to create a whitelist or a blacklist in that browser. Could that be the problem?

Cheers

solbjerg

I det skærmdump du sendte var Firefox cookies indstillet til at blive fjernet-

Og jeg har siden fundet ud af at man behøver et tilføjelsesprogram i Firefox for at kunne oprette en "whitelist"/"blacklist".

Kan dette være problemet?

 

How are your settings in Privacy

How are your settings under Exceptions and under View cookies

 

Hvordan er dine indstillinger i Privacy settings

Hvordan er de under undtagelser og under vis cookies

 

http://forums.iobit.com/attachment.php?attachmentid=10041&stc=1&d=1340036465