[Problem with update versions on multiple pc's]

Hi Cicely

 

I am a little confused by your reply to Jimd6500.

He posted an issue on the Forum seeking assistance. I replied with a possible solution. Jimd6500 has not replied yet, as to whether this helped with his

issue or not.

Yet you have requested Debug files from the User.

Either Iobit are aware of the issue and you know that my proposed solution will not help, or, it is a waste of time for other Users to try to assist each other

here in the Forum, because Iobit are more interested in obtaining Logs than in actually trying to assist with issues.

There are many posts which receive no reply/assistance from Iobit, so it seems to me to be a waste of my time to try to assist users, if all that is

going to happen, is that Iobit, will ignore my suggestions, and follow rheir own agenda, which appears to be to obtain Users Logs.

 

Thanks for the info Scannan. I checked and I don't have the option for Enable Deep Clean option enabled, because I am running the free version. So I did the tool scan option recommended by support. But I do thank you for your help.

[Problem with update versions on multiple pc's]

I have a couple pc's that work great on advance systemcare version V12.03.192. But when ever I update to any version newer I have problems logging to the pc's either by local or remote access. It seems to work for a few hours or maybe a day, but by the second or third day, I can no longer log into the pc. I have tried to reboot but then all I get is a black screen and a mouse pointer. My only option now is to keep it on version V12.03.192. I have tried to update to multiple newer versions, but I still can not log in as stated above. So if it do try to update, I make sure I have good backup, otherwise all would be lost since I can't log in. I have put up with this for a while, hoping someone else had this issue and would post a fix.Please help.