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  • FORUM USAGE GUIDELINES - Read this first

    :smile: Welcome to the forum :smile:
    The aim of this thread is to introduce you to the various features, requirements and conditions of the IObit Forum so that you can hopefully receive speedy and accurate information and help.

    Make sure you have read the thread NEW USER PUBLIC PROFILE POLICY effective on February 01, 2013 !

    For helpful information on how to use IObit software see the thread Usage of IObit Products
    Additionally, the thread contains a wealth of diverse information on many different related subjects

    This first post contains Important Information and must be read
    The second post contains Helpful Information and can assist you with Searching, Replying and many other features of this forum. The second post also contains Handy Links to various sections.

    *******************************************************************************************

    Important Information - Must Read

    Important > Make sure you have read the thread NEW USER PUBLIC PROFILE POLICY effective on February 01, 2013 !

    OS + Computer Details in your Profile < This MUST be completed
    If you haven't already, please fill out the OS + Computer Details section of your Profile. This will be of benefit to you because those who want to help will have the information at hand and won't need to ask.
    -> Click on User CP (on the bar near the top of every forum page)
    -> Settings & Options (box on the left)
    -> Edit Profile
    -> Registration Required Information - All fields are required.
    -> OS + Computer Details
    -> Put your computer model & OS (operating system)
    Tip: Press the Windows logo key and the (Pause) Break key at the same time. This will launch the System Properties window where you can see information about your computer.
    -> Put your security software (anti-virus, anti-malware, firewall etc)
    -> Put your IObit software
    Example of what you should include:
    Code:
    - OPERATING SYSTEM: XP Pro sp3 (x32)
    - SECURITY SOFTWARES: ASCU6 (6.0.8.289), IMF 1.7 Pro, Windows Firewall, (etc.)
    - IOBIT SOFTWARES: Smart Defrag 2.7, WinMetro, IObit Uninstaller 2.4, (etc.)
     
    - HARDWARE: Sony VAIO VGN-TX790P notebook, 2 GB RAM, HD 70 GB, (etc.)
    Location (Time zone) < This MUST be completed
    Where you live and time zone with respect to GMT. (This will only be seen by Forum Leaders and not by all members.)
    Example:
    Code:
    London (GMT±0)
    Native Language < This MUST be completed
    Your native language.
    Example:
    Code:
    English
    English is the language of this forum
    Please post in English, if you need to translate from your native language to English there are some online translators available and a search will find them but here are 2 links:
    Google Translate
    Bing Translator

    Purpose of this forum
    This forum is for the explanation of and assistance with IObit software.
    Please remember, the members and Administrators/Moderators of this forum are volunteers who would like to help if they can but they are not employees of IObit. Plus we all live in various places around the world so a reply might not come immediately.
    If you have purchased the Pro version of IObit software then you are entitled to contact IObit Online Support for assistance

    What we can't help with
    Note: This forum does not sell IObit products or issue licenses, and so, this forum does not have the ability or responsibility to fix payment problems or offer refunds or re-issue a license code
    For help with payment problems & refund request complete the form @ IObit Support - Online Feedback
    If you require a re-issue of a license code you can get a copy sent to your email address @ IObit - Retrieve License
    For assistance with issues other than the use of the software have a look at the IObit Support FAQ first, if you can't find the answer in the FAQ then contact IObit Support
    You can also send an email to support@iobit.com

    Are there Rules
    • Forum Leaders (Mediators, Administrators, Moderators etc) have the right to edit or delete any posts they consider inflammatory
    • Any member who knowingly posts inflammatory remarks will be banned

    We don't want to be enforcing a lot of 'rules' so we have made it simple and based on common sense and common courtesy.
    Treat other members in a respectful manner, no foul language, no disruptive posts, no abuse, no spam etc
    Unfortunately some members are not able to maintain common courtesy when it comes to certain topics and so we now enforce these new rules
    • Discussion of religion is not allowed
    • Discussion of politics is not allowed


    Other Software (not IObit)
    This can be discussed but blatant advertising to sell a product (spam) posts will be deleted and could result in a Ban from the forum.

    PM (Private Message)
    See the Your Profile section in the next post for help in sending and receiving PMs
    You might receive a PM from an Administrator or Mediator or Moderator but we will never ask you for personal details.
    Do not respond to any PMs from members (especially new members) asking for personal details etc.
    Do not click on any links that the PM might contain
    Forward the PM to an Administrator or Mediator or Moderator and it will be investigated.
    Do not use PMs for 'private' help sessions. All questions and answers should be posted in the forum, this will benefit all members.

    Email Addresses in the forum
    You should not post your email address on this or any forum, it allows harvesting bots to grab it and then spam you.
    We do not give email support on the forum because the purpose of the forum is to share information with all members.

    Thanks for reading this Important Information :smile:
    This is an information (read only) thread and has been Closed it is not possible to ask a question in this thread.
    If you have any questions about this FORUM USAGE GUIDELINES - Read this first thread please post in the General Forum Items section.

    The next post can assist you with Searching, Replying and many other features of this forum.

    *******************************************************************************************
    FORUM USAGE GUIDELINES - Read this first
    Description of IObit Forum features and requirements - Reading this is compulsory
    The thread also includes Handy Links

    NEW USER PUBLIC PROFILE POLICY effective on February 01, 2013 !
    It is compulsory to add your OS + Computer Details to your Profile

    Usage of IObit Products
    Information about using IObit software
    Also contains a wealth of diverse information on many different related subjects

  • #2
    Helpful Information &amp; Handy Links

    Helpful Information & Handy Links

    *******************************************************************************************

    How to use IObit Products

    For helpful information on how to use IObit software see the thread Usage of IObit Products
    Additionally, the thread contains a wealth of diverse information on many different related subjects

    *******************************************************************************************

    The Top Bar

    Near the top of every page you will see a bar with the following:
    User CP - Link to your User Control Panel
    FAQ - vBulletin information about using the forum
    Members List - Also contains Search Members
    Calendar - Birthdays mostly
    New Posts - Displays posts that have been created since your last visit
    Search - Search within the forum, also contains Advanced Search
    Quick Links - The dropdown list contains some handy features:
    .. Today's Post - New posts in the last 24 hours
    .. Mark Forums Read - Changes all posts to having been read
    .. Subscribed Threads - A list of all the threads you are Subscribed to
    .. Who's Online - See which members are online at the moment
    Log Out - Log out from the forum

    Above that bar on the right there is a link to your Private Messages (a Private Message is usually just called a PM)

    *******************************************************************************************

    Your Profile

    OS & Computer Details in your Profile must be completed. See the previous post Important Information - Must Read for help

    Editing Your Profile
    To make changes to your Profile, change avatar, time zone, email notification etc
    -> Click on User CP (on the bar near the top of every forum page)
    -> In the Control Panel index box on the left click on the section you want to change
    Note: Links are not allowed in Signatures (sorry, but blame the spammers)

    Email notification of a reply and your subscribed threads
    • You can quickly find the threads you have posted in
    -> Click on User CP (on the bar near the top of every forum page)
    You will see New Subscribed Threads, these are the threads you are subscribed to and have a new post since your last visit that you have not read
    You will also see View all Subscribed Threads (bottom right of the box) and clicking on that will show all.

    • It can be very convenient to receive notification by email when the thread you are subscribed to has a new reply
    To make sure you are automatically Subscribed to a thread that you start or post in and to choose email notification or not:
    -> Click on User CP (on the bar near the top of every forum page)
    -> In the Control Panel index box on the left
    -> Edit Options
    -> Messaging & Notification
    -> Default Thread Subscription Mode
    -> Select the type of Notification you want from the drop down list
    If you select any email notification then an email will be automatically sent to the email address you gave when you registered at the forum. Instant email notification is usually the best choice.
    When you receive the email you can simply click on the link that is supplied to go directly to the thread.
    -> Save Changes (at the bottom)

    You can also Subscribe to a thread without posting a Reply:
    -> Click on Thread Tools (at the top of the thread)
    -> From the drop down list select Subscribe to this Thread

    Note: If you are Subscribed and have selected Instant email notification but you are not receiving the emails, check your Spam folder.
    When an email notification is sent you will not receive another for that Subscribed thread until you visit the forum again.

    PM (Private Message)
    • In some cases you will be asked to send a PM to an Administrator/Moderator, click on the Administrator/Moderator name and select Send a private message to.......
    • You might receive a PM from an Administrator/Moderator, click on Private Messages (top right of screen) to view all your PMs
    • Please do not respond to any PMs from members (especially new members) asking for personal details etc and do not click on any links that the PM might contain. Forward the PM to an Administrator or Mediator or Moderator and it will be investigated.
    • Do not use PMs for private help sessions. All questions and answers should be posted in the forum, this will benefit all members.

    *******************************************************************************************

    Ask a Question & Reply

    Search for the answer
    First you should search the forum to see if the question has already been asked and answered, there are different ways to do this:
    • Browse: Go to the main IObit.Com Forums Index page and browse to the relevant section (EG: Advanced SystemCare v5) and click on the link, browse through the thread titles to see if your question or one similar has been asked.
    • Forum Search: Click on Search (on the top bar) type in the search words and click Go
    • Search with Google or Yahoo or Bing: You can also search the forum using the Advanced Search feature of Google and Yahoo and Bing (and possibly others).
    Google Advanced Search:
    -> Go to Google Advanced Search
    -> Type in the search words
    -> In the section Search within a site or domain: write iobit.com
    -> Click on Advanced Search
    ....(Or, go to standard Google Search and use the same procedure as the Bing Site Search)
    Yahoo Advanced Search
    -> Go to Yahoo Advanced Search
    -> Type in the search words
    -> In the section Site/Domain select only search in this domain/site: then write iobit.com
    -> Click on Yahoo! Search
    ....(Or, go to standard Yahoo Search and use the same procedure as the Bing Site Search)
    Bing Site Search: Bing does not have an Advanced Search but you can still search a specific site. (Bing Advanced Search keywords)
    -> Go to Bing
    -> Type in the Search words then a space
    -> Type in site:iobit.com
    -> Search

    If you find a thread with the same question as you have but no answer yet, you can:
    • Reply to the thread adding any extra information you might have (see Reply to a thread section below)
    • Bookmark the thread and keep checking back
    • Click on Thread Tools (at the top of the thread) and select Subscribe to this thread
    See Email notification of a reply and your subscribed threads in the Your Profile section for more info

    Reply to a thread
    When you find a thread with the same question as you have but no answer yet, you can post a reply.
    Please don't post the same question more than once. Double posting (as it's called) is frowned upon at all forums and Moderators will just delete the 'extra and unnecessary' posts.
    -> Click on Post Reply (on the left, near the top or bottom of the page)
    -> Write a title
    -> Write your question or comment in the text box. Please supply as much information as possible. What are the symptoms? for how long? any interaction with other software? anything you think might be relevant.
    Note: If you also want to attach a screenshot see Manage Screenshots and Attachments in the Forum
    -> Click on Preview Post (under the text box)
    -> If you are happy with the post then click on Submit Reply (under the text box)

    When the Reply has been submitted, I suggest you also click on Thread Tools (at the top of the thread) and check to see you are Subscribed to the thread.
    If it says Unsubscribe from this thread then you are Subscribed already and there is no need to do anything.
    If it says Subscribe to this thread click on that to subscribe.
    See Email notification of a reply and your subscribed threads in the Your Profile section for more info

    If an answer provides a solution to your problem please reply back telling us so that other members can benefit from the solution

    Start a New Thread
    If you can't find a thread that contains the same question then you should start a new thread.
    Please don't post the same question more than once. Double posting (as it's called) is frowned upon at all forums and Moderators will just delete the 'extra and unnecessary' posts.
    -> Go to the main IObit.Com Forums Index page and browse to the relevant section (EG: Advanced SystemCare v5) and click on the link.
    -> Click on New Thread (on the left near the top)
    -> Write the title of the thread. Please give it a title that is relevant to the situation and will make it easy for others to find your thread when they search the forum. A title like "Need Help" does not help others.
    -> Write your question in the text box. Please supply as much information as possible. What are the symptoms? for how long? any interaction with other software? anything you think might be relevant.
    Note: If you also want to attach a screenshot see Manage Screenshots and Attachments in the Forum
    -> Click on Preview Post (under the text box)
    -> If you are happy with the post then click on Submit New Thread (under the text box)

    When the thread has been submitted, I suggest you also click on Thread Tools (at the top of the thread) and check to see you are Subscribed to the thread.
    If it says Unsubscribe from this thread then you are Subscribed already and there is no need to do anything.
    If it says Subscribe to this thread click on that to subscribe.
    See Email notification of a reply and your subscribed threads in the Your Profile section for more info

    If an answer provides a solution to your problem please reply back telling us so that other members can benefit from the solution

    This is an information (read only) thread and has been Closed it is not possible to ask a question in this thread.
    If you have any questions about this FORUM USAGE GUIDELINES - Read this first thread please post in the General Forum Items section.

    *******************************************************************************************

    Handy Links

    Usage of IObit Products
    Helpful information on how to use IObit software.
    Additionally, the thread contains a wealth of diverse information on many different related subjects

    News & Offers
    General news and information about the latest versions of IObit software with download links. Please don't download and install a Beta (test) version unless you are experienced with Beta and know the risks Information about Beta versions @ Wikipedia
    Also includes any special offers that might be available at the time

    Retrieve a lost license code
    When you first purchased the IObit software you would have received an email from Avangate which contained your License Code. If you can't find that email you can get a copy of your License Code sent to your email address

    Clean Uninstall & Install Concept + Screenshots
    Sometimes it's best to completely uninstall software and install it again rather than chasing problems around your computer. Make sure you know your License Code before doing a Clean Uninstall & Install.

    Manage Screenshots and Attachments in the Forum
    A picture can be worth a thousand words. Also has information for when logs might need to be attached to your post etc

    Guidelines for requesting malware removal assistance
    The important first steps toward malware removal.

    *******************************************************************************************
    Attached Files
    FORUM USAGE GUIDELINES - Read this first
    Description of IObit Forum features and requirements - Reading this is compulsory
    The thread also includes Handy Links

    NEW USER PUBLIC PROFILE POLICY effective on February 01, 2013 !
    It is compulsory to add your OS + Computer Details to your Profile

    Usage of IObit Products
    Information about using IObit software
    Also contains a wealth of diverse information on many different related subjects

    Comment

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