_JimmyB

The only thing I can do is right click on the html page that appears. A page does show up and stay present. There are a list of things that I can choose. They are..: Select all; All Accelerators; Create shortcut; Add to favorites; View source; Inspect Element; Encoding; Print; Print preview; Refresh and Properties. When I select Properties I see the following URL Address: file:///C:/ProgramData/wcttempoff.html How do I delete that file..? James

Superdave... Yes sir. Every time I press CTRL- Alt and delete all at the same time to access task manager the task manager screen shows up for a second and then goes away quickly. I can see that Internet Explorer is running. How do we get the screen to stay present so that I can stop process on IE..? James

Superdave… Thanks for your response sir. I will follow your lead sir in attempts to correcting my issue. James

My laptop has received the following error..: This system has been frozen pending remediation of malicious software. Please contact <phone #> with any questions regarding this. I've wiped the hard disk clean (format c: and disk part clean all) and then reinstalled fresh windows 10 and purposely did not attach to the internet. Once up and running I then booted into safe mode and installed both Malwarebytes and IObit Malware Fighter 7 PRO. I then connected to the internet and ran scans from both products updating from each's repository to get current. I then ran Windows Defender. All 3 showed zero threats..! Then I rebooted back to normal windows 10 and I received the exact same http error message..! I then booted back into safe mode and the message appeared there as well..! So I’m completely frozen in both safe and normal modes..! How do I locate and remove this PAIN IN THE Axx Malvertisement..!??? James Bennett