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William Pryor

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Everything posted by William Pryor

  1. Installed ASC 7 beta but also kept ASC 6 installed. When I attmpt to activate the Homepage Browser Protection and then open Chrome it sees Google Toolbar as malware. When the Dialogue Box to "Allow" is selected, the toolbar still won't load.
  2. I managed to find Iobit's instructions on a clean install of ASC. Yes - it was the .exe file. This time I used Revo Uninstaller in Advanced mode and uninstalled ASC and Smart Defrag. Then I ran a registry cleaner, but nothing showed (Eusing Free Reg Cleaner). Finally, I ran the BitRemover Tool which picked 12MB of files that everything else missed. I re-installed ASC again. The problem now appears to be solved and so far ASC is back to normal. Thanks for assistence. I am still not sure what caused the problem in the first place?? In your opinion should I NOT re-install the SSE-ATT Self Support Tool. William Pryor
  3. ASC Re-install problem When I uninstalled ASC 3.5, I deleted everything I could find. I dumped the ASC folder with my preferences and other info. I also ran a registry cleaner just to make sure there were no left-over entries (there were none). I had also deleted the problem app SST-ATT (the ATT Self Support Tool). It was recommended that I do a clean install, however the link to that thread gave me a message saying it was invalid. Interestingly when I re-installed I still had the problem of hundreds of entries in the startup referencing an app (SST-ATT) that was no longer on my computer. In fact after doing this, I am now up to about 895 entries. Before I had about 700 hundred entries. Many other startup items that used to appear, no longer show up. I don't really need the SST-ATT startup tool, but is the fact that it is missing now part of the problem. I have gone through several updates with ASC and noticed this problem did not occur until ASC version 3.4.2. But I also had two infections as stated in my original query (post #600) I need the clean install instructions. William Pryor
  4. ASC Startup Manager Problem Computer: Dell Precision 370, Intel P4, 2.80 Ghz, 2.5GRAM Win XP Pro ver.2002 SP2 I have been using Advanced System Care for many months without any problems. I also use Iobit Security 360. I had some malware and virus problems that I cleaned up. Each infection started with the same type of problem. A pop up says that my computer is infected and then wants to scan and activate a program called PC Defender - another one called itself PC AntiVirus. When you try to cancel the operation or close the window, it responds by starting a scan. Then it refused to let me do anything and continuously popped up with "Your PC is infected!" I managed to boot in safe mode and launched my anti-virus program (Avast) which detected and eliminated the infection. One was listed as a trojan (picked up by IS360) and the other was ID as a virus/worm (picked up by Avast).. Several sys files and two apps were infected. I cleaned them out. When I open the start up mgr, multiple repetitive entries show up for an ATT Self Support Tool. I delete them, but upon start up they reappear. In fact they seem to grow exponetially! I uninstalled and reinstalled both the Self Support Tool and Advanced System Care. I now have \"896\" extraneous entries in my start up manager. They can only be deleted individually which would take too long. Is there a way to delete multiple entries? When I use the \"Jump to Item\" in the registry it goes to a file that does not appear to relate to the app in question (Self Support Tool). Any ideas??? I have never run into this problem before and have not been able to find this on the tech support forums on the internet. =================== Product:Advanced SystemCare PRO 3 Version:3.4.2 ComputerType:Daily Use NetworkType:DSL Windows Version:Windows XP (32bit) Service Pack: SP2 License :B337-44D3-A0FF-5E4A HiJack Report PRYOR.txt
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