kkl90

Hello Cicely. Yes, the problem still remains. db_info_20230325_i.zip

Hi, camilasaunder89. I don't really understand about the hardware. How can I find a hardware issue, and uninstall it? I've tried reconnecting the mouse and even connecting to the different laptop, but those methods didn't help me.. And yes, I forgot to try safe mode, but my mouse still doesn't work. But I think it's a driver issue. Thank you for the reply.

I forgot to say that the device manager recognizes my mouse as "Unknown USB Device (Device Descriptor Request Failed)" like I said before. And in "Fix Device Error" it says "Error code 43". Hope this helps somehow.

No, it's still doesn't work. I meant that my mouse appears in device manager right now for some reason. Before it didn't show up at all.

I am sorry. What exactly do you mean by that?

Hi again! No, it happened before march 1. Maybe something different happened and that's why it showing the wrong date. But today I connected the mouse again, and now I can at least see it in device manager as "Unknown USB Device (Device Descriptor Request Failed)", and the driver booster detects it in "Fix Device Error". And also, I tried installing official drivers as I said on my first post, so I don't know if doing that again will work, because they are installed and enabled already. But here's the serial(S/N): 2030A32206 (I am not sure if that's the right serial because its blurred on my mouse).

Hello, thank you so much for replying! And I am so sorry for my late reply as well. Here is the file. db_info_20230312_i.zip

Hi everybody, past week I had message from driver booster 9 that I have a "device error". My mouse was lagging a bit at that moment, so I cleaned it with fix device error thing. After that my mouse is not working at all on my windows 11 system, even after trying installing/updating drivers for my mouse. The mouse is an Onn. gaming mouse. If anybody can reply, I will appreciate it so much!