Devin

Dealing with the public can be frustrating at times. I get it but here's how this should go. Feel free to use this as a model or template for your future interactions. "Customer Name, First of all, thanks for your purchase of ASC and support of the iObit team. This is a new issue but I will do my best to help you troubleshoot a solution. If I'm unable to do so, I'll escalate to the support team so that it can be addressed in a future update. As this has also been reported by other users and only occurs when ASC is installed, this appears to be something on our end that we need to resolve. I believe it's a problem with the settings but if you are using the defaults, as reported, we need to figure out the issue. However, I will need some additional information from you before we can get started. Are you running any other iObit products? If so, which ones? Are you running any other system tools that could potentially cause conflict? Since there are 18 categories in ASC's settings alone, I will direct you to the ones of relevance. Please respond with attached screenshots of X, Y, and Z. Are you using Google Drive in Sync or Stream mode? What version of the OS are you currently using? This should be enough information to get started tracking down the issue. Remember that you can also contact support directly here. Thanks, (Removed by Moderator) (Signing a post in another's name will get you Banned. This is your only warning)

Why are you so hostile? Does iObit condone your behavior as a Moderator? Is this how they prefer to have their customers treated? I provided the info that I had on hand. It should be enough to know that Drive fails when ASC is running and that multiple customers have reported the issue. ASC is clearly the culprit. Other than iObit Uninstaller, I am new to the iObit software suite. If anything, you should direct us to which settings you need us to report. "I'm not a mind reader" of your support team's needs to properly evaluate the issue. Currently, I'm running the settings at the default. If you believe it may be a setting, why not simply direct us to which ones to check? If these are the best personal skills you can offer, maybe reconsider the Moderator role. There is no need to address people politely posting legitimate concerns with the software as you choose to do.

Can someone from iObit please acknowledge and speak to the resolution of this issue? @Cicely? Thanks.

I wanted to note that I went to ASC's settings and told it not to load on Windows startup. As soon as I rebooted, Drive performed normally again.

I purchased and installed ASC 17 Pro and immediately began experiencing the issue described with Google Drive. I couldn't connect to my account no matter how many times I tried so I removed and reinstalled Drive. Even though I can now connect, I can't actually open any of my files on Drive. I get the windows spinner and that's it. i hope that this is something that iObit addresses soon.