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Dlewis

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    Where do I cancel the automatic renewal?

    in Usage of IObit Products

    Posted · Edited by Dlewis
    Forgot to Tag Cicely, not sure if quoting notifies the person/.

    On 9/14/2021 at 10:13 AM, Cicely said:

    Hello WhiteFang,

    Users can always cancel renewal service refer to the FAQ at https://www.iobit.com/en/allfaq.php#a5bfc9e07964f8dddeb95fc584cd965d

    If the users still do not know how to cancel, we can cancel it for the users directly. So I asked Patrick Jordan send me the Email so that I can cancel it for him.

    If you find anything inconvenience, please give us more details so that we can help you futher. 

    @Cicely

    Hello, I have PM'd you. The billing for mine happened via Paddle, I don't even remember selecting auto-renew and had no notifications this charge would be coming out. I'd really appreciate you responding to me asap as I really want to resolve this while still keeping a positive view of this company.

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