Jump to content
IObit Forum
Top Free Driver Updater Tools Best 25 PC Optimization Software Best 22 Antimalware Best 22 Uninstaller Software IObit Coupons & Discount Offers PC Optimizer Mac Boost Advice IObit Coupons A Good Utility Program From IObit IObit Promo Codes IObit Coupon Codes IObit Coupons and Deals FAQs Driver Booster Pro Review

Cicely

Administrators
  • Posts

    9,624
  • Joined

  • Days Won

    194

Cicely last won the day on March 11

Cicely had the most liked content!

About Cicely

  • Birthday 09/05/1985

Converted

  • -OS -Security_Software -IObit_Software +Computer_Details
    NA

Converted

  • Native Language
    NA

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

Cicely's Achievements

Mentor

Mentor (12/14)

  • Well Followed Rare
  • Very Popular Rare
  • Dedicated Rare
  • Conversation Starter Rare
  • First Post Rare

Recent Badges

319

Reputation

  1. Hi there, Did you still need our help in this case? Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.
  2. Hello, Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.
  3. Hi jayd, Please just click "X" to close the window you mentioned. I will report your feedback to our team and we will keep on improving.
  4. Hi Typhoon_Six, Happy to hear that you are satisfied with our program. Welcome your suggestions and feedbacks. Have a great day.
  5. Hi Peter Shane, Happy to hear that you are interested in our programs. Yes, we can supply a license code for 10 PCs at a discounted price. However, sorry to tell you that we do not supply such a kind of lifetime license code. If you are still interested, please get help at support@iobit.com Have a great weekend.
  6. Hello hapEcat, Sorry for my late reply. If the issue repeats, please download and install the latest IObit Uninstaller from link below to see whether the issue repeats. https://www.iobit.com/downloadcenter.php?product=iu-dl If the issue repeats, please follow the steps below to help us look into the issue: 1. Download the tool from https://cdn.iobit.com/dl/tools/GetIObitConfigurationFile.exe 2. Double click GetIObitConfigurationFile.exe to run it, click the button 'Save report to Desktop' 3. Wait for a while until you see a file IU_logs_YYYYMMDD.log generated on your desktop. 4. Send that file iu_logs_ YYYYMMDD.log to us. Thank you very much and looking forward to hearing from you.
  7. Hello CaptainBreakfast, Sorry for my late reply. I will report your feedback to our team for consideration. By the way, you can always refuse to install anything unwanted.
  8. Hello guys, You can deny installing the unwanted programs. You can close the popup with the "X" and refuse to install it. If you install anything unwanted, you can remove it by IObit Uninstaller. 😀
  9. Hi Please provide us with your license code to this email address feedback@iobit.com for further checking. Nice day~
  10. Hi Sorry for the issue you encountered. Please provide us with the relevant screenshots of the issue "I have 24 internet optimisations needed" for further checking. Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com. Thank you.
  11. Hi there, Did you still need our help in this case? Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.
  12. Hi there, 1. Please download and install the driver from the link below to see if it can fix the problem: http://www.cd4o.com/drivers/debug/all/d065f4e9ea4d6c5bed4d4bd835839c5f_dpinst64.exe 2. Reboot PC. Tell us if the driver is installed successfully, or if your system is back to normal. No matter whether the problem is fixed or not, please let me know the result. 3. If the installation fails, please ignore this driver update. For ths USB device. could you please give us more details about this driver? A screenshot of this device's detailed information will be much better.
  13. Hi there, if there is any problem after you use Driver Booster, you can contact us directly for the issue and we will do our best to find you a solution.
  14. Hi Could you please check whether you can reboot your PC in the safe mode? Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.
×
×
  • Create New...