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Freezing Touchpad Pointer Solution-Does One Exist?


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Touchpad Freezing Review


Millions of "Solutions" out there?!:-D


This is not a new problem! If you search on MS


forums/Website (and many others), etc., you find this has


been going on for years and the worst part about the problem


is so many people have the problem and no solution, not even


from MS! The online help techies seem polite but definitely


puzzled that Win 7 and 8 computers should be doing this?!


They give a typical response (This is, by no means, and


exhaustive list of every suggested solution):


1. System Reset: Resets the computer by switching off,


removing battery, hold down power button for 10 seconds.


Reinstall battery, switch on and you should be ready to


go...?!?!?! This is actually a good solution to some querky


problems, but does not resolve this particular issue.


2. Drivers: A second suggestion that MS techies and others


suggest is that the problem is due to drivers!? Corrupted


drivers, outdated drivers - like update your drivers using


Win Update?! I (and a good number of others) have tried this


"solution" by updating drivers, uninstalling and re-


installing drivers in a number of different ways, deleting


drivers and installing older drivers such as using a Vista


driver on compatibility mode for video which actually worked


resolving this problem on my own computer (see procedure


below). BUT, this still has not provided a working solution


for the Touchpad pointer freezing problem after many


frustrated attempts with this or that solution - like I


said, millions of them out there!


For such a fix to work, it would be necessary to uninstall


the Windows OS default mouse driver in case it is corrupted,


but that only seems to be possible reinstalling the OS which


I did and the problem remains. Besides which, finding an HID


compliant mouse driver out there without it turning out to


be a virus is, at the very least, difficult.


I found someone else on the internet that mentioned finding


"extra" drivers in places they shouldn't be in Device


Manager? However, my drivers seem to be all there with no




There seems to be a common link between this problem and


people whose touchpad uses Synaptics touchpad driver.


However, although the Synaptics driver can complicate the


problem even more it certainly is not the problem because


the touchpad pointer freezes even when this driver is


uninstalled, deleted, etc. It even freezes on a "clean


installation" of Win OS without installing anything except


the OS, as we shall see later.


3. Function key: Another typical "solution" from many is Fn


key + ??? Some say Fn+F1, others Fn+f5, others Fn+F7, etc.


(depending on system and computer) This is supposed to be a


shortcut for switching on and off the Touchpad. I tried


every Fn+F? button combination and none of them switched


both on and off my touchpad. However, my Touchpad pointer


did freeze when I tried Fn+F7-F10. Click as I might, none of


these buttons could unfreeze it, but a 10 second wait did


and also sometimes Alt-Tab (which some suggest, but is not a


solution, although it is a very common factor), hitting B


repeatedly and some other keys. I did find a key that works


100% of the time to cause my mouse to freeze: Try the letter


"O" to see if it works on your computer. However, the letter


"O" only causes it to freeze and does not unfreeze the


Touchpad pointer no matter how much you hit the button?!


4. Touchpad Config: Another suggestion was from some guy who


did a video on You Tube: (http://www.youtube.com/watch?


v=BV0EgrMxbOU) This guy's idea was to switch off the


Synaptics Touchpad config for accidental palm touching. I


don't have the same version of Synaptics driver that he has


although mine is up-to-date! I disabled TouchCheck on


Touchpad settings which did seem to help some, i.e. reduced


frequency of freezes, but my Touchpad still freezes!


5. USB: Someone else suggests switching off the option


"Allow the computer to turn off this device to save power"


on the USB Root Hubs located on Device Manager. Go to Device


Manager, scroll down the list of Devices to Universal Serial


Bus Controllers, open it and locate the USB Root Hub


entries, right-click each one in turn (around 6-8 of them)


and select the Properties option, then select the Power


Management Tab, then uncheck the checkbox for the allowing


your computer to turn off this device to save power option.


This really has nothing to do with the Touchpad as it


controls externally connected USB devices. Needless to say,


the "solution" doesn't work.


6. Boot: I have also tried doing a "clean boot" as suggested


by a MS online techie, but this did not resolve anything. I


also tried starting up in Diagnostic mode, nothing! I tried


starting up in Safe Mode but was able to cause the Touchpad


pointer to freeze in Safe Mode hitting the "O" key?!?!?!


7. Operating System: There are many other "solutions" out


there and I have tried many of them without any success. The


next thing I'm going to try is to install Win 7 on another


partition and see if the problem occurs without installing


any further drivers or programs, i.e. just using the basic


default Windows OS drivers installed with the OS plus


nothing and see if the problem still exists!? Nope, this one


doesn't work either?!?!?!


Would you believe that I even had the Touchpad pointer


freeze during the Setup/installation process of Win 7. Not


only that but I could even make the Touchpad pointer freeze


by hitting the "O" key which is 100% successful in causing a


freeze both with Win 7 up and running or during


Setup/installation?!?!?! Just in case some techie thinks my


touchpad or keyboard may be the problem, why are so many


people on so many different brands of computer, both old and


new systems, having the same problem and why do they all


report Touchpad/mouse freezing related to keyboard use???


What's next?


After formatting the partition, I installed Windows Vista,


the original system OS. But, with just the bare bones Vista


installation, the freezing problem remains!


Back to drivers syndrome: My last resort is to flash the


BIOS with an updated version (my BIOS already is the


latest-A15) just in case this might prove to be a "BIOS


virus"?!?!?! Maybe doing a system reset first, removing the


battery, etc. Done and no solution! Using the keyboard in


Notepad (very light on resources) with or without touching


the "O" key causes freezing! Memory is obviously not the


problem nor heavy system load as freezing occurs at 27%!


My next "last resort" was to try other operating systems and


Ubuntu seemed a good option as it can be installed on a


thumb drive/flash drive and run in a similar way to a live


Cd, i.e. without installation. This cuts out a number of


possible sources for the freezing problem, i.e. it's


probably not located on the HD or any system partition


unless communication between memory and HD managed to infect


some part of the HD? Running directly off the thumb/flash


drive means that all that's probably being used is BIOS and


memory(???). Things looked promising until I was able to


cause freezing again inside Ubuntu using the, by now, famous


"O" key on the keyboard?!?!?! Unless there is a virus hiding


(i.e. resident) somewhere in hardware such as keyboard or


touchpad related, I really don't know what else to try? But


this does seem to eliminate a lot of possible causes like HD


resident virus, etc. So, even formatting the HD, shredding,


etc., will not resolve the problem. I can live with the


problem, but it would be nice to get it fixed!


I tried PC-BSD which can also be burned to a thumb/flash


drive and is supposed to be very stable and not require so


much attention as regards viruses? However, unlike Ubuntu,


this one needs to be installed. I ran the OS from the


thumb/flash drive, but have not as yet managed to get to a


point where I can install it. I think I've given up on that


one. I did, however, try Linux Mint 16 on thumb/flash drive


and although the OS is attractive and seems fairly stable,


the freezing problem could be recreated using, guess what,


the "O" button!


I also did the test installing my son's Win 8 (and


subsequently uninstalled) just to see if there would be any


joy on that system, but all to no gain!


(See also Hardware section below).


8. Freeze Factors: So far, buttons or combinations that


definitely cause freezing are "O" and Fn+F7-F10. The buttons


which "seem" to help to unfreeze are B repeatedly, Alt-Tab


sometimes, left touchpad button repeatedly OR just wait (the


buttons do not always unfreeze)! Someone suggested Log off


and log on again. I tried this and the Touchpad pointer


froze on the logoff screen (ironic :-) - count to 10!


However, even without touching the keyboard the Touchpad


pointer freezes randomly just using the touchpad itself,


i.e. navigating on internet. Browsers are also not the


problem because, obviously, the many thousands who face this


problem use a great variety of browsers!


9. Touchpad/Keyboard link: After so many years of obvious


problems linking drivers, Touchpad and keyboard, it seems


strange that MS online techies seem bewildered! The


Touchpad/keyboard link is very definitely a MAJOR factor


(indicating the cause and not the problem itself) as almost


everyone (forums included) who has the problem finds some


link between using the keyboard and Touchpad pointer




10. Obsolete system syndrome: I was beginning to think that


installing Win 7 on a Dell xps M1330, upgraded to 4Gb RAM,


1.5 Ghz, which originally came with that problem (sorry


program ;-) called Vista, might be causing the problem


(tech-noia?). But, then I found people with new PC's that


are having the same problem with both Win 7 and 8 OS




11. Flickering/flashing screen: I was also having the


flickering/flashing screen problem which one MS techie said


was a screen refresh rate problem. Change the refresh rate


and "you're ready to go!?" You navigate to do so and find


that the refresh rate is a fixed value of 60mhz?!?!?!


Funnily enough, I tried something different which has


definitely fixed this problem. I force-installed my older


Vista video driver using compatibility mode on Win 7


(right-click driver and select troubleshoot compatibility


and follow onscreen instructions, i.e. Start Program Using


Reccomended settings).


The only negative is that you then can't update that driver


because after the newer driver installs the problem returns!


So you need to remember that when doing automatic driver


updates. I really wonder if this isn't a case of a newer


driver that "overclocks" hardware and causes problems, but


this shouldn't be the case for those who have brand new


systems? I just wish I could find a solution like this one


for this freezing cold Touchpad pointer problem!


Another similar problem is the "audio bug" which raises or


lowers, maintains volume on full or switches off or even


gets you chasing the volume control up and down the scale -


must be very amusing for whoever created it. Solution -


download a clean copy of driver (or use driver disk supplied


with system), uninstall driver in Device Manager and


manually install the clean version, i.e. Click Update on


driver properties, then instead of automatically updating


the driver use the option to manually search for a driver


and install your clean version. This has resolved the same


problem a couple of times for me. I recently found out that


the O and L keys seem to be responsible for causing the


audio to gradually lower. However, I have had a bug in the


past that used to do it automatically!


12. No solution syndrome: Going back to the REAL PROBLEM,


this problem with the Touchpad pointer freezing issue is not


new (at least since 2009)!!! It would really be great if


MICROSOFT (or somebody) could DO SOMETHING like come up with


this SOLUTION (I prefer the term FIX) because it really is


not limited to just a few isolated cases! These are OLD bugs


and yet are affecting even MS's latest innovation, YES


Windows 8 users are also looking for a solution to the same


Touchpad freezing issue even on systems only a few weeks




13. Windows Fix: Tweaking.com has a nice little program with


all kinds of automatic fixes to restore Windows OS to


original factory condition without reinstalling (at least


the author is working towards that dream). It has a helpful


tabbed interface taking you through pre-fix procedures. I


used both Malwarebytes and SuperAntispyware (updated) to


scan in safe mode, no malware, viruses, nothing! I went


through the whole thing finally using the fixes which are


done automatically after you create a restore point and


backup Win registry, nice! The program really does restore


Windows files to original state! BUT, the problem is more


stubborn than than the solutions I have found so far! Oh


well! Take a breather after that!


14. Hardware (conflicts, resident virus, etc.): One last


thing I forgot. Most people seem to find that using an


external mouse resolves the problem. And, it does resolve


the problem whilst using the external mouse (you may want to


check the option for the touchpad to be switched off when


external mouse is detected. This is available in Symantec


config), BUT, it doesn't fix the issue! SO, until someone


comes up with the real culprit and a real


fix...waiting...please don't switch off...zzzz!!!


Under this section heading, I decided to try at least one


hardware possibility (i.e. resident virus). I remembered


that I still had the original memory cards after upgrading


to 4Gb. So, I switched off, did a system reset, switched the


memory cards and booted off the Linux Mint thumb/flash


drive...WAITING...Sorry, this one didn't work either!


Outside switching the HD, the mother board, etc. (rather


ironic) I really can't think of much else to try?


For resident viruses, as already mentioned, I have scanned


with a number of different antivirus/antimalware programs


and have come up with zero infections?!?!?! Doing this in


safe mode has not detected anything either.


If those techies at Microsoft are bewildered (imagine us!!!)


that this is happening or can even be happening with their


latest and greatest, it would be very informative to try


searching solutions for Touchpad freezing and they will also


see that there are thousands of people out there asking the


same question, how to fix Windows 7 and 8 Touchpad




This is not an "outdated hardware problem" because people


with BRAND NEW COMPUTERS running Win 8 are having the same


problem! The particular brand of computer is not to blame


either because the same problem happens on DELL, Toshiba,


etc. It is not a driver problem (unless there is some


conflict between MS default drivers installed with OS)


because no matter what you do with the drivers or hardware


(I admit I haven't yet substituted all hardware to check


where the problem resides) the problem stubbornly remains.


It is neither the computer nor the user that is the problem!


The problem may be some hardware resident virus or some


other bug??? Solutions anybody???

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Hi JMW, welcome back to the forum! :-D


Great post to describe and analyze a problem.


I am nearly sure, that you may have tried it, but does Dell 32 Bit Diagnostics Utility (Graphical User Interface version) give any information about your Dell's freezing problem when run at the time of freezing?


Interestingly enough, Dell does not give any touchpad driver of XPS M1330 for W7 32 bit, but gives for XP and Vista.


Although it doesn't seem to be malware related, I can suggest to have a check in Spyware-Malware Removal Help! section, Superdave may make it sure that it is not malware related.


I wish I could be more help.



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