Iobit 360

[xdev]

Hello Guys,

 

My collegue just installed IOBIT 360 on our production server, since then we cannot RDP to the server. the error message returns invalid IP address or the host name is invalid. does any one know what would be the problem or is IOBIT 360 ment only for pc?

[jelrikj]

Reply

 

Hello xdev,

 

And Ive You Shutdown IObit Security 360 then is the problem solved?

[xdev]

Hello xdev,

 

And Ive You Shutdown IObit Security 360 then is the problem solved?

 

Ah the isssue is as stated I can not establish a remote connection to the server so I cannot shutdown iobit 360... unless there is a way I can do this with out rdp

[jelrikj]

Reply

 

xdev My Knowledge stops here but i'm sure someone will Help you further with this question! :idea:

[itobe]

Hi xdev,

 

We'd really want to help you.

 

How did your colleague install IS360? Did he install it through remote connection? If not, you can call your colleague to uninstall it to check out whether this connection issue is still there.

 

You said you can not establish remote connection to the server. Would you please attach some screenshots to show us the details? So we can do further investigation.

 

Guide for taking screen shots:

http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

 

Either Reply here or contact support@iobit.com is OK.

 

Thank you in advance and look forward to your reply.

 

Cheers.

[So_sad]

By "RDP", I think our member means "Remote Desktop".

 

So they can't connect to the Host machine (server) from another computer.

 

===

[enoskype]

For the information of itobe.

 

RDP => Remote Desktop Protocol by M$.

 

The term Remote Desktop refers to a software or an OS feature allowing applications, often including graphical applications, to be run remotely on a server, while being displayed locally.

 

Cheers.

[itobe]

Hello Guys,

My collegue just installed IOBIT 360 on our production server, since then we cannot RDP to the server. the error message returns invalid IP address or the host name is invalid. does any one know what would be the problem or is IOBIT 360 ment only for pc?

 

Dear xdev,

 

The same words, we'd really want to try this issue out.

 

However, we tried almost every possible situation for "reproducing" the trouble but failed.

 

Please provide us some help for further investigation.

 

1) Turn off Both Real-Time Protection in Protection Module to see whether the error message returns;

 

2) Uninstall IS360 to see whether error happens;

 

3) Some screenshot when the issue happens will much helpful.

Guide for taking screen shots:

http://graphicssoft.about.com/cs/gen...screenshot.htm

 

Either Reply here or contact support@iobit.com is OK.

 

Thank you in advance and look forward to your reply again.

 

Cheers.