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Installed update to 360 & ASC v4 -now cant connect with IE or Firefox


classyclaire

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Hi,

The other day, I installed the updates for Iobit 360 & Advanced System Care v4 (both Pro) on my desk-top PC (Vista). Since then, I haven't been able to connect to the internet with firefox or IE, although sometimes I can still get email to download.

When I click"diagnose connection problem" there are no problems found. I can use my laptop and my iPhone with wifi.

Anyone have any ideas?

I'm getting desperate!

Thanks,

Claire

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  • 2 months later...

Hi Claire,

Hope you have got desktop working, but if you still have problems then the solution I found was:

Uninstall ASC V4. Re-boot PC pressing the F8 key to get into SAFE mode. After logging in select Option to do System Restore. Select a date before ASC V4 was installed.

You should get a working PC again, download ASC V3.8 from this website and use the Windows Update

best of luck

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