virus

[taco55]

I usually dont get viruses because I use specific programs for example this

but i blindly downloaded a file not paying attention and its on my other laptop

but when i ran it sadly i did run the exe not on purpose though

 

when i ran it it disabled my keyboard (laptop) so i used a built on screen keyboard and

then it started to disabled most things so i ran a system restore it obviously did not work

and then it deleted all my virus protection programs like deleted there source file then i ran

safe mode with network and i re downloaded one of them and installed it but when i try to run it

it deletes it i really have no clue at this point i can download the forgot what it is called where you can remote view my pc and help

 

disabled task manager also

also when i re download a virus protection program and install it when i go to scan it deletes the whole program

 

or any suggestions

[Superdave]

Hello and welcome to IOBit Forums. My name is Dave. I will be helping you out with your particular problem on your computer.

 

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.

2. The fixes are specific to your problem and should only be used for this issue on this machine.

3. If you don't know or understand something, please don't hesitate to ask.

4. Please DO NOT run any other tools or scans while I am helping you.

5. It is important that you reply to this thread. Do not start a new topic.

6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.

7. Absence of symptoms does not mean that everything is clear.

 

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.

**********************************************************

Ok. Let's try this: Boot your computer in Safe Mode with NetWorking. Download, install and run a scan with MBAM. Reboot in Normal mode and try to run the scan again.

 

 

Please download Malwarebytes Anti-Malware from here.

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Full Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  
• Please save the log to a location you will remember.
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and paste the entire report in your next reply.

Extra Note:

 

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

[taco55]

if i try to scan it instantly deletes want too team view

[Superdave]

if i try to scan it instantly deletes want too team view

I'm sorry. I don't understand this.

[taco55]

do you want to use teamviewer please

 

EDIT:

Accepting remote intervention by TeamViewer is a personal preference and only to be done with the written agreement of both parties.

Should be done by PM only.

Note: Use of TeamViewer is free only for personal use.