Cicely

Hello TravisSeavers, Sorry to miss your post. We confirm the auto-renew option has been disabled now. And your license code will not be renewed automatically in the future. Have a great day.

Hello ontherun, Sorry to tell you there is no Smart Defrag in order 246381959. Please check the attachment to see the details.

Hi The new version of ASC 18 is out. Please try ASC 18 from the link https://www.majorgeeks.com/files/details/advanced_systemcare.html to check again. Nice day!

Hi e.g.twickler, Thanks for your feedback. To protect your privacy, I have sent you a private message with installation guidance. Please check it. Have a great day.

Hi CTYANKEE117, The situation you mentioned is auto-renewal service as you did not cancel the auto-renewal service in your original order. We can cancel the auto-renewal service for you. To keep your privacy, please submit your requirements at https://www.iobit.com/en/onlinefeedback.php so that we can help you further.

Hi John2829au, The situation you mentioned is auto-renewal service as you did not cancel the auto-renewal service in your original order. We can cancel the auto-renewal service for you. As you send us Email, our supporter will process your requirements by Email. Please do not worry.

Hello alonpc, If you have any order issues, please get help at https://www.iobit.com/en/onlinefeedback.php

Hi Would you please send us the log so that we can analyze it? Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.

Hi Sorry for the issue you encountered. Please provide us with the relevant screenshots of the issue so we can check it further. Then, please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com. Thank you.

Hi There is a post about order issues including the renewal issue. Please refer to this post

Hi Sorry for the issue you encountered. Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com. Thank you.

Thank you for your suggestion. We will consider it.

Hi Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.

Did you still encounter the problem? If yes, please contact us via sdfeedback@iobit.com. We need your code for checking. So it would be better to send us the log as well as the code.

Hello Sanctuary1952， Sorry to hear that. Can your Photoshop work normally if you turn off Bitdefender Engine and Anti-ransomware Engine? To look into the issue, please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe Double click to run this tool on the PC with the problem and click 'Save report'. After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved d. Click the 'OK' button to open that saved folder. Send the zipped file to us so that we can get the detailed information to look into Looking forward to hearing from you. Thank you for your patience.