Cannot contact Iorbit's premium support.-[SOLVED]

[nap]

Well, I read the articles, ran Norton full scan, Malwarebytes, IObit Malware fighter, Hitman Pro to no avail. It found the dllhost.exe*32 and the folders they were hiding in and deleted them. Many of them. But as soon as I reconnected to the internet they came back with a vengeance. Norton is up to date as are the other programs but I can't seem to get rid of the Trojan. Sure hope you get Premium Support back soon as I'm over my head! Thanks Nap

[Scannan]

You keep mentioning getting rid of a Trojan, but you have never said which Trojan and you never said if any of the programs you ran actually found a Trojan.

You might try this...and have a look at these.

 

Also....did you ever try restoring your PC to time before this issue occurred.

[nap]

I'm told that if I do that it will "break" Norton. The Trojan I think is Poweliks as it's doing multiple dllhost.exe *32 processes

[Scannan]

I cannot see any reason why restoring your pc to an earlier time should break Norton.....and if that is the case, then Norton should not be on your machine. System Restore is a very important safety feature/tool for any PC as it allows you to undo problems. If Norton prevents it's use, then Norton is a liability and should be removed. As I said in my earlier posts, I have many times solved slow PC and high CPU issues by removing Norton.

You say you think the trojan is Poweliks...have you had this confirmed by any of the malware programs you ran??

Have you run any Anti-Virus scans and if so which programs did you use and were any viruses found??

[nap]

Norton provided me with this fix that they came up with two days ago. Download FixPoweliks64.exe for 64-bit computers and FixPoweliks32.exe for 32-bit computers. So far it seems to have worked.

[Scannan]

I still think you need to reconsider using Norton....if you are unable to use your system restore for fear of breaking Norton. Also those fixes were in the links I gave you at the beginning.

[nap]

Thanks very much. I must've missed it somehow. The Norton repair seems to have worked as I'm still Trojan free! I sure appreciate your help. Nap