I am getting very bad service from Iobit

[tamasha58]

Am I the only person who is receiving appalling service from Iobit?

I ordered and paid for AWC Pro 2 through element 5 in Germany.

I extended my order on 8 September 2008 and it should expire on 8 September 2009.

However, when I updated my AWC Pro v 2.09 Iobit downloaded ASC V3 and demanded a money payment for it!!!

 

I have contacted element 5 who emailed Iobit as follows:

 

We have just received communication from a customer, Tom Whyte -

element 5 reference number 227781145 - who needs your assistance.

 

His order was made on the 8 September 2008. (Your internal order

#26815), therefore his product should be active until next 8 September

2009.

 

Could you please contact the customer as soon as possible in order to

clarify the matter?

 

I have received NO RESPONSE from Iobit to this and have had NO USE of my paid for subscription for 2 weeks!!

 

Messages I send to Iobit are ignored or responded to by mechanical responses.

 

I was very happy with AWC Pro - I would probably be very happy with ASC Pro 3, but the service I have received from Iobit on this is APPALLING and not what I would expect from this company.

 

Is anyone else getting this sort os service and if so, what can I do to get my ASC Pro 3 from Iobit to complete my subscription??

 

HELP PLEASE

Last edited by tamasha58 : Today at 12:10 PM. Reason: correcting mis-spelt word

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[solbjerg]

Hi tamasha

Please look through the related strings in the forum, i.e. those concerned with registration - and I am sure a solution will be available.

Cheers

solbjerg

 

Am I the only person who is receiving appalling service from Iobit?

I ordered and paid for AWC Pro 2 through element 5 in Germany.

I extended my order on 8 September 2008 and it should expire on 8 September 2009.

However, when I updated my AWC Pro v 2.09 Iobit downloaded ASC V3 and demanded a money payment for it!!!

 

I have contacted element 5 who emailed Iobit as follows:

 

We have just received communication from a customer, Tom Whyte -

element 5 reference number 227781145 - who needs your assistance.

 

His order was made on the 8 September 2008. (Your internal order

#26815), therefore his product should be active until next 8 September

2009.

 

Could you please contact the customer as soon as possible in order to

clarify the matter?

 

I have received NO RESPONSE from Iobit to this and have had NO USE of my paid for subscription for 2 weeks!!

 

Messages I send to Iobit are ignored or responded to by mechanical responses.

 

I was very happy with AWC Pro - I would probably be very happy with ASC Pro 3, but the service I have received from Iobit on this is APPALLING and not what I would expect from this company.

 

Is anyone else getting this sort os service and if so, what can I do to get my ASC Pro 3 from Iobit to complete my subscription??

 

HELP PLEASE

Last edited by tamasha58 : Today at 12:10 PM. Reason: correcting mis-spelt word

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[enoskype]

Hi tamasha,

 

Please use the link in Tim Xue's quote in this post, and if you still can not succeed, write to support@iobit.com .

 

I am positively sure that you are going to get a response and solution.

 

Believe me, your kind of complaints are extremely rare with IObit.

 

If you don't get a response, please PM me.

 

Cheers.