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rondetto-Shut the whole thing down(asc) make sure no instance of it is running-smart ram,auto defrag etc.Uninstall the the utility(ASC) and then go to where you installed it and delete the folder and any remnants of it.Download a fresh copy from IObit or Downloads.com.It will install as the free version-then you just enter your licence info. and it converts to Pro.Take a look at the instructions here-post #5

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