real time protection

[brunodo]

Hello
I don't understand why, since the last update to 10.0.0.943, the real time protection is no longer automatically activated.
Is this an option that I have not discovered.
Thanks

[Cicely]

Hi Brunodo,

Sorry for my late reply.

Please describe the precise issue more clearly with related screenshots.

Guide for taking screenshots can be found on http://www.take-a-screenshot.org/   

Please also tell us the operations you took with our program before you encounter this problem and download the tool from http://testdemo.iobit.com/InfoHelper.exe

Double click to run this tool on the PC with the problem and click 'Save report'. 
After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved d. Click the 'OK' button to open that saved folder.      Send the zipped file to us so that we can get the detailed information to look into

Looking forward to hearing from you.

Thank you for your patience.

 

[brunodo]

Hello
With previous versions of Iobit Malware Fighter, the real-time protection was automatically activated at computer startup.
With the currently installed version 10, the real-time protection is not automatically activated at startup, you have to activate it manually by right clicking on the icon in the notification area on the right side near the clock.
If this is an option to activate, I have not found it.
Thanks

IObit_Debug_Info.zip

[Cicely]

Hello brunodo,

Thanks for your reply.

After analysis, it is found that you selected to turn off the Real-time Protection permanently on 12.26. Now you have enabled it, please check whether the protection will start automatially in your next boot. If it is enabled, then everything should be fine now.

Happy New Year. 😉

[brunodo]

No !
The real-time protection is not automatically activated when the PC starts up.
I still have to right click on the icon and activate it manually.

[Cicely]

Hello brunodo,

Sorry to hear that.

Please enable Real-time Protection and then reboot. If it does not turn on automatically, please run the tool from  and send us the generated message to analyze again.

Looking forward to hearing from you. 

[brunodo]

Hello
The real time protection was again not activated when the PC started.
I activated it by right clicking and rebooted the PC.
After booting, the real-time protection was again disabled.
As you asked, I ran InfoHelper.exe and attached the .zip file.
Thanks

IObit_Debug_Info.zip

[Cicely]

Hi brunodo,

Thanks for your reply.

It is a bug in the program and it will be fixed in IObit Malware Fighter v10.1. Sorry for the currently inconvenience.

Have a great day. 

[brunodo]

OK

Merci.