Advanced SystemCare PRO 17 - KERNALL32-DLL error during installation

[Chaz Heintz]

During new installation of this software, at approx 96% of Install, a pop-up message appeared detailing an error of "GetSystemCpuSetInformation not located in KERNALL32.DLL".  Does anyone know what this issue is and how to fix?

See attached

[Cicely]

On 7/25/2024 at 12:35 PM, Chaz Heintz said:

During new installation of this software, at approx 96% of Install, a pop-up message appeared detailing an error of "GetSystemCpuSetInformation not located in KERNALL32.DLL".  Does anyone know what this issue is and how to fix?

See attached

Hi

Sorry for the issue you encountered.

Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com.

Thank you.