new installation failed!!!!!

[magpiie]

i purchased iobit360 pro last week and installed the thing on my computer. I had a major hd fail and decided to upgrade my motherboard and get a new hd. the iobit installation keeps telling me that the liscence key is already in use and it wont let me upgrade to pro from the trail version. I had to re download iobit 360 after i replaced the hd and mainboard. can anyone tell me how i can get round this problem? i had the same issue with advanced system care until i read the help section that advised me to disconnect from the network and then insert the activation key. i did that and it worked fine, i tried the same thing with iobit360 and no luck. any help with this will be greatly appreciated thanks

[LagerX]

I think you need to ask for Hardware ID reset on your licence.

Contact with IObit via this link

http://www.iobit.com/contact.html

[magpiie]

thanks

 

got in touch with iobit, followed there instructions and it works fine now, thanks for ya help:mrgreen:

[danburrito]

got in touch with iobit, followed there instructions and it works fine now, thanks for ya help:mrgreen:

 

And for future, possible reference, these instructions were what exactly?

[enoskype]

Hi everybody,

 

I think, this shouldn't be discussed openly in the forum and similar problems should be solved by directly contacting IObit case by case.

 

Thank you for your understanding.

 

Cheers.

 

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