Smart Defrag sometimes won't defrag

[authoriseduser]

Hi, I'm a PC repair technician, and I've been using Smart Defrag on my PC an also client PCs for about a year now. I have run into a glitch both on my PC and also on client PCs, both desktops and laptops (thus I know it is not something to do with my setup) - sometimes SD will not defrag the drive. I press "Start" and for a fraction of a second it seems that it is going to start defragging the drive but then it says "Stopping" (I think that is what it says - it only says it for a second, and that is what I remember from a client's laptop last night - he Vista Home Basic, by the way), and then SD finishes, as if it had defragged the drive - obviously it had not (I had just installed a major Service Pack on his laptop, so obviously there was a lot of defragging to do) - in the end, I ran Microsoft's Defragmenter. I've had this same problem occur intermittently on my desktop which runs Win7 - but then I am able to get SD to run at a later date.

 

What is happening here?

 

Thanks in advance to anybody that knows. Otherwise, it seems to be a very good product - it definately helps me in my work as a self-employed PC repair technician.

 

P.S.--Oh, by the way, I always have it set up so that the scheduled defrag is turned off, and under "Options" I have the "Minimize to System Tray" also turned off.

[solbjerg]

Hi authoriseduser

Concerning the laptop it sounds like it was closing down because it was running on batteries. If you had it plugged in please check the connections.

The desktop I don't know - sounds like a more complex problem.

And I have no experience with windows7 ! Sorry!

Cheers

solbjerg

 

 

Hi, I'm a PC repair technician, and I've been using Smart Defrag on my PC an also client PCs for about a year now. I have run into a glitch both on my PC and also on client PCs, both desktops and laptops (thus I know it is not something to do with my setup) - sometimes SD will not defrag the drive. I press "Start" and for a fraction of a second it seems that it is going to start defragging the drive but then it says "Stopping" (I think that is what it says - it only says it for a second, and that is what I remember from a client's laptop last night - he Vista Home Basic, by the way), and then SD finishes, as if it had defragged the drive - obviously it had not (I had just installed a major Service Pack on his laptop, so obviously there was a lot of defragging to do) - in the end, I ran Microsoft's Defragmenter. I've had this same problem occur intermittently on my desktop which runs Win7 - but then I am able to get SD to run at a later date.

 

What is happening here?

 

Thanks in advance to anybody that knows. Otherwise, it seems to be a very good product - it definately helps me in my work as a self-employed PC repair technician.

 

P.S.--Oh, by the way, I always have it set up so that the scheduled defrag is turned off, and under "Options" I have the "Minimize to System Tray" also turned off.