Please help! Virus is back today!

[--mom--]

"Antivirus Solution Pro" fake antivirus program that completely took over control of my computer yesterday and which after hours of work we thought we got rid of last night is BACK when I turned on my computer just now. The ASP computer scan popped up...running... on my screen as soon as the computer booted up.

 

I shut down the computer immediately and rebooted it in safe mode. I tried the Fake Antivirus removal tool, but the virus stopped it. I tried several times to run the avg program in safe mode and it IS in the process of running.

 

The fake anti-virus program appeared to be completely gone last night. I checked my e-mail for a few minutes this morning and it wasn't there. I just turned on the computer and the fake scanner started running and the "Security Warnings" started. What could be happening?

[--mom--]

Update on what I am trying on my own

 

I ran the AVG in safe mode.

 

I then ran the 'Fake Antivirus Removal' tool (which ran this time).

 

I ran IObit Security 360 which found 3 threats (which were only cookies) which were deleted.

 

I then did a search on the "Antivirus Solution Pro" program that keeps scanning and seems to be the root of the problem. I followed links to:

http://www.bleepingcomputer.com/virus-removal/remove-antivir-solution-pro

and followed each instruction carefully. The Malwarebytes' Anti-Malware detected and deleted several trojans and rogues. When the computer rebooted, the antivirus rogue program appears to be gone again.

 

Now my only concern is if I am to go back into the LAN settings and put that check back into the box "Use a proxy server for your LAN..." (Instruction #7 said to uncheck the box, but there was never mention of it again to check it!) If someone could give me some direction on this, I would greatly appreciate it! :-)

[enoskype]

Hi --mom--,

 

It is the rogueware checking the box of the proxy, so keep it unchecked.

 

I still would like a Malware Fighter to guide you for checking if your PC is clean.

 

After beeing sure that your computer is clean, delete all the System Restore Points and create a clean one.

 

If you have not downloaded it again, most probably the rogueware was back because of your System Restore to solve the problem of URL shortcut file association!!!

 

Cheers.

[--mom--]

Thank you, enoskype!

 

By now, you probably know how I am and how I panic when I run into a new problem. :-) Last night before bed, I wrote to the BleepingComputer site, too, about whether or not to check that 'Proxy' box; they wrote me back today telling me the same thing you just did. (I also, then, last night ... before anyone had a chance to answer my question) ... called my ISP and asked the live technician on duty and he told me that box should never be checked.

 

I would be extremely appreciative of any help from one of your technicians to be sure the PC is clean. It appears to be okay, but it looked okay yesterday, too, when it wasn't!

 

Thank you, again, for your concern and help! :-)

[--mom--]

:oops: After I did that last post and re-read it, I thought I should clarify that I do NOT post or ask advice from any other forum except this one...even when I'm panicked. Because I found the instructions for removal of that specific virus on the other website (and because in the instructions there was no further reference to what to do, or not do, to the box that was unchecked), I used the 'Contact Us' venue on the site (which uses e-mail for the response) to ask my question.

[Superdave]

Hello and welcome to IOBit Forums. My name is Dave. I will be helping you out with your particular problem on your computer. I am working under the guidance of one of the specialist of this forum so it may take a bit longer to process your logs.

 

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.

2. The fixes are specific to your problem and should only be used for this issue on this machine.

3. If you don't know or understand something, please don't hesitate to ask.

4. Please DO NOT run any other tools or scans while I am helping you.

5. It is important that you reply to this thread. Do not start a new topic.

6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.

7. Absence of symptoms does not mean that everything is clear.

 

SUPERAntiSpyware

 

If you already have SUPERAntiSpyware be sure to check for updates before scanning!

 

Download SuperAntispyware Free Edition (SAS)

* Double-click the icon on your desktop to run the installer.

* When asked to Update the program definitions, click Yes

* If you encounter any problems while downloading the updates, manually download and unzip them from here

* Next click the Preferences button.

 

•Under Start-Up Options uncheck Start SUPERAntiSpyware when Windows starts

* Click the Scanning Control tab.

* Under Scanner Options make sure only the following are checked:

 

•Close browsers before scanning

•Scan for tracking cookies

•Terminate memory threats before quarantining

•Please leave the others unchecked

 

•Click the Close button to leave the control center screen.

 

* On the main screen click Scan your computer

* On the left check the box for the drive you are scanning.

* On the right choose Perform Complete Scan

* Click Next to start the scan. Please be patient while it scans your computer.

* After the scan is complete a summary box will appear. Click OK

* Make sure everything in the white box has a check next to it, then click Next

* It will quarantine what it found and if it asks if you want to reboot, click Yes

 

•To retrieve the removal information please do the following:

•After reboot, double-click the SUPERAntiSpyware icon on your desktop.

•Click Preferences. Click the Statistics/Logs tab.

 

•Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.

 

•It will open in your default text editor (preferably Notepad).

•Save the notepad file to your desktop by clicking (in notepad) File > Save As...

 

* Save the log somewhere you can easily find it. (normally the desktop)

* Click close and close again to exit the program.

*Copy and Paste the log in your post.

******************************************

 

Please download Malwarebytes Anti-Malware from here.

 

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Full Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  
• Please save the log to a location you will remember.
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and paste the entire report in your next reply.

Extra Note:

 

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

*******************************************

 

Please download: HiJackThis to your Desktop.

• Double Click the HijackThis icon, located on your Desktop.
  
• By Default, it will install to: C:\Program Files\Trend Micro\HijackThis
  
• Accept the license agreement.
  
• Click the Open the Misc Tools section button.
  
• Place a checkmark beside Calculate MD5 of files if possible. Then, click Back.
  
• Click Do a System Scan and Save a Logfile. Or, if you see a white screen, click Scan.
  
• Please post the log in your next reply.