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firefox hijack, now IE- iobit and DDS logs included below

johndavidmason

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johndavidmason Newbie

johndavidmason

Posted
Posted

IObit Security 360

 

OS:Windows XP

Version:1.5.0.10

Define Version:1728

Time Elapsed:00:20:33

Objects Scanned:62770

Threats Found:2

 

|Name|Type|Description|ID|

Tracking Cookies - Removed, Cookies, Cookie:david@server.iad.liveperson.net/, 7-1565

Trojan.Dropper - Quarantined, File, C:\Program Files\Fidelity Investments\Fidelity Active Trader\System\syncdb.exe, 12-1714

 

 

 

DDS (Ver_10-03-17.01) - NTFSx86

Run by david at 9:57:15.21 on Tue 08/17/2010

Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_17

Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.2046.1422 [GMT -4:00]

 

AV: Norton 360 Premier Edition *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}

FW: Norton 360 Premier Edition *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

 

============== Running Processes ===============

 

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost -k DcomLaunch

C:\WINDOWS\system32\svchost -k rpcss

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\WINDOWS\system32\svchost.exe -k NetworkService

C:\WINDOWS\system32\svchost.exe -k LocalService

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\svchost.exe -k LocalService

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\WS_FTP Pro\ftpsched.exe

C:\Program Files\IObit\IObit Security 360\IS360srv.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\IObit\IObit Security 360\IS360tray.exe

C:\WINDOWS\system32\ctfmon.exe

c:\jetsuite\jsdaemon.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Program Files\Norton 360 Premier Edition\Engine\4.2.0.12\ccSvcHst.exe

C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\WINDOWS\System32\alg.exe

C:\Program Files\Norton 360 Premier Edition\Engine\4.2.0.12\ccSvcHst.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\IObit\IObit Security 360\is360.exe

C:\WINDOWS\system32\msiexec.exe

C:\WINDOWS\system32\MsiExec.exe

C:\Documents and Settings\david\Desktop\dds.scr

C:\WINDOWS\system32\wbem\wmiprvse.exe

 

 

 

 

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

 

DDS (Ver_10-03-17.01)

 

Microsoft Windows XP Professional

Boot Device: \Device\HarddiskVolume2

Install Date: 3/11/2006 12:00:06 PM

System Uptime: 8/17/2010 8:45:40 AM (1 hours ago)

 

Motherboard: Dell Inc. | | 0F8098

Processor: Intel® Pentium® D CPU 3.00GHz | Microprocessor | 2992/800mhz

Processor: Intel® Pentium® D CPU 3.00GHz | Microprocessor | 2992/800mhz

 

==== Disk Partitions =========================

 

C: is FIXED (NTFS) - 233 GiB total, 146.691 GiB free.

D: is CDROM ()

 

==== Disabled Device Manager Items =============

 

==== System Restore Points ===================

 

RP5: 5/17/2010 1:52:30 PM - Removed Microsoft Office 2000 Professional

RP6: 5/17/2010 1:52:47 PM - Removed Microsoft Office 2000 Professional

RP7: 5/17/2010 1:58:06 PM - Installed Microsoft Office 2000 Professional

RP8: 5/18/2010 4:07:52 PM - Removed Microsoft Office 2000 Professional

RP9: 5/18/2010 4:13:21 PM - Installed Microsoft Office 2000 Professional

RP10: 5/26/2010 6:53:18 PM - System Checkpoint

RP11: 6/2/2010 8:54:33 AM - Software Distribution Service 3.0

RP12: 6/3/2010 9:05:26 AM - Software Distribution Service 3.0

RP13: 6/3/2010 9:51:22 AM - Printer Driver Microsoft XPS Document Writer Installed

RP14: 6/4/2010 3:00:18 AM - Software Distribution Service 3.0

RP15: 6/5/2010 8:51:35 AM - Software Distribution Service 3.0

RP16: 6/7/2010 6:37:16 PM - System Checkpoint

RP17: 6/11/2010 8:07:15 AM - Software Distribution Service 3.0

RP18: 6/15/2010 8:45:08 AM - Software Distribution Service 3.0

RP19: 6/23/2010 4:54:22 PM - Software Distribution Service 3.0

RP20: 7/15/2010 8:20:38 AM - Software Distribution Service 3.0

RP21: 8/9/2010 6:31:11 PM - System Checkpoint

RP22: 8/11/2010 6:03:20 PM - System Checkpoint

RP23: 8/12/2010 4:53:23 PM - Removed Fidelity Active Trader Pro®.

RP24: 8/12/2010 5:06:08 PM - Installed Fidelity Active Trader Pro®.

 

==== Installed Programs ======================

 

Ad-Aware

Ad-Aware Email Scanner for Outlook

Add or Remove Adobe Creative Suite 3 Master Collection

Adobe Acrobat - Reader 6.0.2 Update

Adobe Acrobat 8 Professional

Adobe Acrobat and Reader 6.0.3 Update

Adobe Acrobat and Reader 6.0.4 Update

Adobe Acrobat and Reader 6.0.5 Update

Adobe Acrobat and Reader 6.0.6 Update

Adobe After Effects CS3 Presets

Adobe Anchor Service CS3

Adobe Asset Services CS3

Adobe Atmosphere Player for Acrobat and Adobe Reader

Adobe Bridge CS3

Adobe Bridge Start Meeting

Adobe BridgeTalk Plugin CS3

Adobe Camera Raw 4.0

Adobe CMaps

Adobe Color - Photoshop Specific

Adobe Color Common Settings

Adobe Color EU Extra Settings

Adobe Color JA Extra Settings

Adobe Color NA Recommended Settings

Adobe Contribute CS3

Adobe Creative Suite 3 Master Collection

Adobe Default Language CS3

Adobe Device Central CS3

Adobe Dreamweaver CS3

Adobe Encore CS3

Adobe Encore CS3 Codecs

Adobe ExtendScript Toolkit 2

Adobe Extension Manager CS3

Adobe Flash Player 10 ActiveX

Adobe Flash Player 10 Plugin

Adobe Fonts All

Adobe Help Viewer CS3

Adobe Illustrator CS3

Adobe InDesign CS3

Adobe InDesign CS3 Icon Handler

Adobe Linguistics CS3

Adobe MotionPicture Color Files

Adobe PageMaker 6.5

Adobe PDF Library Files

Adobe Photoshop 4.0 LE

Adobe Photoshop CS3

Adobe Reader 6.0.1

Adobe Reader 7.0.5

Adobe Setup

Adobe SING CS3

Adobe Stock Photos CS3

Adobe Type Support

Adobe Update Manager CS3

Adobe Version Cue CS3 Client

Adobe Video Profiles

Adobe WAS CS3

Adobe WinSoft Linguistics Plugin

Adobe XMP DVA Panels CS3

Adobe XMP Panels CS3

AHV content for Acrobat and Flash

All-Pro Software EZ Small Business Free Trial 7.0

Apple Software Update

ATI Control Panel

ATI Display Driver

Broadcom Advanced Control Suite

Browser Hijack Recover(BHR) 3.0

Camera Support Core Library

Camera Window DS

Camera Window DVC

Camera Window MC

Canon Camera Support Core Library

Canon Camera WIA Driver

Canon Camera Window DS for ZoomBrowser EX

Canon Camera Window DVC for ZoomBrowser EX

Canon Camera Window for ZoomBrowser EX

Canon EOS Kiss_N REBEL_XT 350D WIA Driver

Canon PhotoRecord

Canon RAW Image Task for ZoomBrowser EX

Canon RemoteCapture Task for ZoomBrowser EX

Canon Utilities Digital Photo Professional 1.6.1

Canon Utilities EOS Capture 1.3

Canon Utilities PhotoStitch 3.1

Canon ZoomBrowser EX

CCleaner

Critical Update for Windows Media Player 11 (KB959772)

DBF Converter 2.15

DBF Viewer 2000 2.65

EasyCleaner

EOS Capture 1.3

EPSON SMART PANEL for Scanner

Fidelity Active Trader Pro®

FLV Player 1.3.3

FreeZip

Google

Google Toolbar for Internet Explorer

GoToAssist 8.0.0.514

HijackThis 2.0.2

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)

Hotfix for Windows Media Format 11 SDK (KB929399)

Hotfix for Windows Media Player 11 (KB939683)

Hotfix for Windows XP (KB896256)

Hotfix for Windows XP (KB908673)

Hotfix for Windows XP (KB915865)

Hotfix for Windows XP (KB926239)

Hotfix for Windows XP (KB952287)

Hotfix for Windows XP (KB954550-v5)

Hotfix for Windows XP (KB961118)

Hotfix for Windows XP (KB981793)

IObit Security 360

Ipswitch WS_FTP Pro Uninstall

IZArc 3.81

Java 6 Update 17

JetSuite Pro for the HP LaserJet 3100

K-Lite Codec Pack 2.72 Standard

Learn2 Player (Uninstall Only)

Mailware - BDE 5.2

Mailware Home Office

Malwarebytes' Anti-Malware

Microsoft .NET Framework 1.1

Microsoft .NET Framework 1.1 Security Update (KB979906)

Microsoft .NET Framework 2.0 Service Pack 2

Microsoft .NET Framework 3.0 Service Pack 2

Microsoft .NET Framework 3.5 SP1

Microsoft Compression Client Pack 1.0 for Windows XP

Microsoft Internationalized Domain Names Mitigation APIs

Microsoft National Language Support Downlevel APIs

Microsoft Office 2000 Professional

Microsoft Office FrontPage 2003

Microsoft User-Mode Driver Framework Feature Pack 1.0

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Mozilla Firefox (3.6.8)

Mozilla Thunderbird (1.5)

MSN

MSN Music Assistant

MSXML 6 Service Pack 2 (KB973686)

NewzToolz-EZ v1.2.0

NewzToolz v1.0.0

Norton 360 Premier Edition

OpenOffice.org Installer 1.0

PC Backup Lite

PDF Settings

PhotoStitch

PixelToolbox 1.1

PowerArchiver

PowerDVD 5.5

Quicken 2007

QuickPar 0.9

QuickTime

RAW Image Task 2.0

RealPlayer

RemoteCapture Task 1.1

Security Update for Step By Step Interactive Training (KB898458)

Security Update for Step By Step Interactive Training (KB923723)

Security Update for Windows Internet Explorer 7 (KB938127-v2)

Security Update for Windows Internet Explorer 7 (KB982381)

Security Update for Windows Media Player (KB911564)

Security Update for Windows Media Player (KB952069)

Security Update for Windows Media Player (KB954155)

Security Update for Windows Media Player (KB968816)

Security Update for Windows Media Player (KB973540)

Security Update for Windows Media Player (KB978695)

Security Update for Windows Media Player 10 (KB911565)

Security Update for Windows Media Player 10 (KB917734)

Security Update for Windows Media Player 11 (KB936782)

Security Update for Windows Media Player 6.4 (KB925398)

Security Update for Windows XP (KB2229593)

Security Update for Windows XP (KB890046)

Security Update for Windows XP (KB893756)

Security Update for Windows XP (KB896358)

Security Update for Windows XP (KB896422)

Security Update for Windows XP (KB896423)

Security Update for Windows XP (KB896424)

Security Update for Windows XP (KB896428)

Security Update for Windows XP (KB896688)

Security Update for Windows XP (KB899587)

Security Update for Windows XP (KB899588)

Security Update for Windows XP (KB899589)

Security Update for Windows XP (KB899591)

Security Update for Windows XP (KB900725)

Security Update for Windows XP (KB901017)

Security Update for Windows XP (KB901214)

Security Update for Windows XP (KB902400)

Security Update for Windows XP (KB904706)

Security Update for Windows XP (KB905414)

Security Update for Windows XP (KB905749)

Security Update for Windows XP (KB905915)

Security Update for Windows XP (KB908519)

Security Update for Windows XP (KB908531)

Security Update for Windows XP (KB911280)

Security Update for Windows XP (KB911562)

Security Update for Windows XP (KB911567)

Security Update for Windows XP (KB911927)

Security Update for Windows XP (KB912812)

Security Update for Windows XP (KB912919)

Security Update for Windows XP (KB913446)

Security Update for Windows XP (KB913580)

Security Update for Windows XP (KB914388)

Security Update for Windows XP (KB914389)

Security Update for Windows XP (KB916281)

Security Update for Windows XP (KB917159)

Security Update for Windows XP (KB917344)

Security Update for Windows XP (KB917422)

Security Update for Windows XP (KB917953)

Security Update for Windows XP (KB918118)

Security Update for Windows XP (KB918439)

Security Update for Windows XP (KB918899)

Security Update for Windows XP (KB919007)

Security Update for Windows XP (KB920213)

Security Update for Windows XP (KB920214)

Security Update for Windows XP (KB920670)

Security Update for Windows XP (KB920683)

Security Update for Windows XP (KB920685)

Security Update for Windows XP (KB921398)

Security Update for Windows XP (KB921503)

Security Update for Windows XP (KB921883)

Security Update for Windows XP (KB922616)

Security Update for Windows XP (KB922819)

Security Update for Windows XP (KB923191)

Security Update for Windows XP (KB923414)

Security Update for Windows XP (KB923561)

Security Update for Windows XP (KB923694)

Security Update for Windows XP (KB923980)

Security Update for Windows XP (KB924191)

Security Update for Windows XP (KB924270)

Security Update for Windows XP (KB924496)

Security Update for Windows XP (KB924667)

Security Update for Windows XP (KB925454)

Security Update for Windows XP (KB925486)

Security Update for Windows XP (KB925902)

Security Update for Windows XP (KB926255)

Security Update for Windows XP (KB926436)

Security Update for Windows XP (KB927779)

Security Update for Windows XP (KB927802)

Security Update for Windows XP (KB928090)

Security Update for Windows XP (KB928255)

Security Update for Windows XP (KB928843)

Security Update for Windows XP (KB929123)

Security Update for Windows XP (KB929969)

Security Update for Windows XP (KB930178)

Security Update for Windows XP (KB931261)

Security Update for Windows XP (KB931768)

Security Update for Windows XP (KB931784)

Security Update for Windows XP (KB932168)

Security Update for Windows XP (KB933566)

Security Update for Windows XP (KB933729)

Security Update for Windows XP (KB935839)

Security Update for Windows XP (KB935840)

Security Update for Windows XP (KB936021)

Security Update for Windows XP (KB937143)

Security Update for Windows XP (KB937894)

Security Update for Windows XP (KB938127)

Security Update for Windows XP (KB938464-v2)

Security Update for Windows XP (KB938829)

Security Update for Windows XP (KB939653)

Security Update for Windows XP (KB941202)

Security Update for Windows XP (KB941568)

Security Update for Windows XP (KB941569)

Security Update for Windows XP (KB941644)

Security Update for Windows XP (KB941693)

Security Update for Windows XP (KB942615)

Security Update for Windows XP (KB943055)

Security Update for Windows XP (KB943460)

Security Update for Windows XP (KB943485)

Security Update for Windows XP (KB944338)

Security Update for Windows XP (KB944653)

Security Update for Windows XP (KB945553)

Security Update for Windows XP (KB946026)

Security Update for Windows XP (KB946648)

Security Update for Windows XP (KB947864)

Security Update for Windows XP (KB948590)

Security Update for Windows XP (KB948881)

Security Update for Windows XP (KB950749)

Security Update for Windows XP (KB950759)

Security Update for Windows XP (KB950760)

Security Update for Windows XP (KB950762)

Security Update for Windows XP (KB950974)

Security Update for Windows XP (KB951066)

Security Update for Windows XP (KB951376-v2)

Security Update for Windows XP (KB951698)

Security Update for Windows XP (KB951748)

Security Update for Windows XP (KB952004)

Security Update for Windows XP (KB952954)

Security Update for Windows XP (KB953838)

Security Update for Windows XP (KB953839)

Security Update for Windows XP (KB954600)

Security Update for Windows XP (KB955069)

Security Update for Windows XP (KB956391)

Security Update for Windows XP (KB956572)

Security Update for Windows XP (KB956802)

Security Update for Windows XP (KB956803)

Security Update for Windows XP (KB956841)

Security Update for Windows XP (KB956844)

Security Update for Windows XP (KB957095)

Security Update for Windows XP (KB957097)

Security Update for Windows XP (KB958470)

Security Update for Windows XP (KB958644)

Security Update for Windows XP (KB958687)

Security Update for Windows XP (KB958690)

Security Update for Windows XP (KB958869)

Security Update for Windows XP (KB959426)

Security Update for Windows XP (KB960225)

Security Update for Windows XP (KB960715)

Security Update for Windows XP (KB960803)

Security Update for Windows XP (KB960859)

Security Update for Windows XP (KB961501)

Security Update for Windows XP (KB969059)

Security Update for Windows XP (KB969947)

Security Update for Windows XP (KB970238)

Security Update for Windows XP (KB970430)

Security Update for Windows XP (KB971032)

Security Update for Windows XP (KB971468)

Security Update for Windows XP (KB971657)

Security Update for Windows XP (KB971961)

Security Update for Windows XP (KB972270)

Security Update for Windows XP (KB973507)

Security Update for Windows XP (KB973869)

Security Update for Windows XP (KB973904)

Security Update for Windows XP (KB974112)

Security Update for Windows XP (KB974318)

Security Update for Windows XP (KB974392)

Security Update for Windows XP (KB974571)

Security Update for Windows XP (KB975025)

Security Update for Windows XP (KB975467)

Security Update for Windows XP (KB975560)

Security Update for Windows XP (KB975561)

Security Update for Windows XP (KB975562)

Security Update for Windows XP (KB975713)

Security Update for Windows XP (KB977816)

Security Update for Windows XP (KB977914)

Security Update for Windows XP (KB978037)

Security Update for Windows XP (KB978262)

Security Update for Windows XP (KB978338)

Security Update for Windows XP (KB978542)

Security Update for Windows XP (KB978601)

Security Update for Windows XP (KB978706)

Security Update for Windows XP (KB979309)

Security Update for Windows XP (KB979482)

Security Update for Windows XP (KB979559)

Security Update for Windows XP (KB979683)

Security Update for Windows XP (KB980195)

Security Update for Windows XP (KB980218)

Security Update for Windows XP (KB980232)

Security Update for Windows XP (KB981349)

Sonic Copy Module

Sonic DLA

Sonic Express Labeler

Sonic RecordNow Audio

Sonic RecordNow Data

Sonic Update Manager

Spybot - Search & Destroy

SUPERAntiSpyware Free Edition

Trojan Remover 6.8.1

Unlocker 1.8.7

Update for Microsoft .NET Framework 3.5 SP1 (KB963707)

Update for Windows Internet Explorer 7 (KB980182)

Update for Windows XP (KB894391)

Update for Windows XP (KB898461)

Update for Windows XP (KB900485)

Update for Windows XP (KB910437)

Update for Windows XP (KB916595)

Update for Windows XP (KB920872)

Update for Windows XP (KB922582)

Update for Windows XP (KB925720)

Update for Windows XP (KB927891)

Update for Windows XP (KB930916)

Update for Windows XP (KB931836)

Update for Windows XP (KB933360)

Update for Windows XP (KB936357)

Update for Windows XP (KB938828)

Update for Windows XP (KB942763)

Update for Windows XP (KB942840)

Update for Windows XP (KB946627)

Update for Windows XP (KB951072-v2)

Update for Windows XP (KB955759)

Update for Windows XP (KB955839)

Update for Windows XP (KB967715)

Update for Windows XP (KB968389)

Update for Windows XP (KB971737)

Update for Windows XP (KB973687)

Update for Windows XP (KB973815)

URL Assistant

Visual C++ 2008 x86 Runtime - (v9.0.30729)

Visual C++ 2008 x86 Runtime - v9.0.30729.01

VLC media player 1.0.5

WebEx

WebFldrs XP

Windows Genuine Advantage Notifications (KB905474)

Windows Imaging Component

Windows Installer 3.1 (KB893803)

Windows Internet Explorer 7

Windows Media Format 11 runtime

Windows Media Player 11

Windows Media Player Firefox Plugin

Windows XP Hotfix - KB873339

Windows XP Hotfix - KB885250

Windows XP Hotfix - KB885835

Windows XP Hotfix - KB885836

Windows XP Hotfix - KB886185

Windows XP Hotfix - KB887472

Windows XP Hotfix - KB887742

Windows XP Hotfix - KB888113

Windows XP Hotfix - KB888302

Windows XP Hotfix - KB889673

Windows XP Hotfix - KB890859

Windows XP Hotfix - KB891781

WinRAR archiver

WinZip 11.2

yEnc32 (remove only)

 

==== Event Viewer Messages From Past Week ========

 

8/16/2010 4:51:54 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}

8/16/2010 3:54:42 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}

8/16/2010 3:54:31 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

8/16/2010 3:54:18 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD BHDrvx86 ccHP eeCtrl Fips intelppm IPSec js1284 jsmux jsscan MRxSmb NetBIOS NetBT RasAcd Rdbss SASDIFSV SASKUTIL SRTSPX SymIRON SYMTDI Tcpip

8/16/2010 3:54:18 PM, error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error: A device attached to the system is not functioning.

8/16/2010 3:54:18 PM, error: Service Control Manager [7001] - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning.

8/16/2010 3:54:18 PM, error: Service Control Manager [7001] - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.

8/16/2010 3:54:18 PM, error: Service Control Manager [7001] - The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error: A device attached to the system is not functioning.

8/16/2010 3:54:18 PM, error: Service Control Manager [7001] - The ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.

8/12/2010 4:41:47 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## service to connect.

8/12/2010 4:41:47 PM, error: Service Control Manager [7000] - The ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

8/12/2010 4:17:28 PM, error: Service Control Manager [7000] - The Symantec Real Time Storage Protection service failed to start due to the following error: The system cannot find the file specified.

8/12/2010 4:11:46 PM, error: PlugPlayManager [11] - The device Root\LEGACY_SYMSMR130\0000 disappeared from the system without first being prepared for removal.

8/12/2010 4:10:14 PM, error: Service Control Manager [7000] - The jspclcap service failed to start due to the following error: The system cannot find the device specified.

8/11/2010 7:17:42 PM, error: Tcpip [4199] - The system detected an address conflict for IP address 192.168.1.101 with the system having network hardware address 00:22:5F:A8:87:D3. Network operations on this system may be disrupted as a result.

8/11/2010 11:38:58 AM, error: Ftdisk [49] - Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.

8/11/2010 11:38:58 AM, error: Ftdisk [45] - The system could not sucessfully load the crash dump driver.

8/10/2010 5:32:57 PM, error: sr [1] - The System Restore filter encountered the unexpected error '0xC0000243' while processing the file 'SrtETmp' on the volume 'HarddiskVolume2'. It has stopped monitoring the volume.

 

==== End Of File ===========================

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Superdave Newbie

Superdave

Posted
Posted

Hello and welcome to IOBit Forums. My name is Dave. I will be helping you out with your particular problem on your computer. I am working under the guidance of one of the specialist of this forum so it may take a bit longer to process your logs.

 

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.

2. The fixes are specific to your problem and should only be used for this issue on this machine.

3. If you don't know or understand something, please don't hesitate to ask.

4. Please DO NOT run any other tools or scans while I am helping you.

5. It is important that you reply to this thread. Do not start a new topic.

6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.

7. Absence of symptoms does not mean that everything is clear.

 

Registry cleaners are extremely powerful applications and their potential for harming your OS far outweighs any small potential for improving your computer's performance.

 

There are a number of them available and some are more safe than others (EasyCleaner ). Keep in mind that no two registry cleaners work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad" entry. One cleaner may find entries on your system that will not cause a problem when removed, another may not find the same entries, and still another may want to remove entries required for a program to work. Without research into what the registry entry selected for deletion is, a registry cleaner can end up being an automated method to cause problems with the registry.

 

For routine use by those not familiar with the registry, the benefits to your computer are negligible while the potential risks are great.

 

Further reading: XP Fixes Myth #1: Registry Cleaners

***************************************

 

SUPERAntiSpyware

 

If you already have SUPERAntiSpyware be sure to check for updates before scanning!

 

Download SuperAntispyware Free Edition (SAS)

* Double-click the icon on your desktop to run the installer.

* When asked to Update the program definitions, click Yes

* If you encounter any problems while downloading the updates, manually download and unzip them from here

* Next click the Preferences button.

 

•Under Start-Up Options uncheck Start SUPERAntiSpyware when Windows starts

* Click the Scanning Control tab.

* Under Scanner Options make sure only the following are checked:

 

•Close browsers before scanning

•Scan for tracking cookies

•Terminate memory threats before quarantining

•Please leave the others unchecked

 

•Click the Close button to leave the control center screen.

 

* On the main screen click Scan your computer

* On the left check the box for the drive you are scanning.

* On the right choose Perform Complete Scan

* Click Next to start the scan. Please be patient while it scans your computer.

* After the scan is complete a summary box will appear. Click OK

* Make sure everything in the white box has a check next to it, then click Next

* It will quarantine what it found and if it asks if you want to reboot, click Yes

 

•To retrieve the removal information please do the following:

•After reboot, double-click the SUPERAntiSpyware icon on your desktop.

•Click Preferences. Click the Statistics/Logs tab.

 

•Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.

 

•It will open in your default text editor (preferably Notepad).

•Save the notepad file to your desktop by clicking (in notepad) File > Save As...

 

* Save the log somewhere you can easily find it. (normally the desktop)

* Click close and close again to exit the program.

*Copy and Paste the log in your post.

*****************************************

Please download Malwarebytes Anti-Malware from here.

 

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

 

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

******************************************

 

Please download: HiJackThis to your Desktop.

  • Double Click the HijackThis icon, located on your Desktop.
  • By Default, it will install to: C:\Program Files\Trend Micro\HijackThis
  • Accept the license agreement.
  • Click the Open the Misc Tools section button.
  • Place a checkmark beside Calculate MD5 of files if possible. Then, click Back.
  • Click Do a System Scan and Save a Logfile. Or, if you see a white screen, click Scan.
  • Please post the log in your next reply.

**************************************

Download Security Check by screen317 from one of the following links and save it to your desktop.

 

Link 1

Link 2

 

* Unzip SecurityCheck.zip and a folder named Security Check should appear.

* Open the Security Check folder and double-click Security Check.bat

* Follow the on-screen instructions inside of the black box.

* A Notepad document should open automatically called checkup.txt

* Post the contents of that document in your next reply.

 

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

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