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can someone help with this report


jimg

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Posted

Logfile of IObit HijackScan v0.2.0.0

Scan saved at 18:56:8, on 2011-1-24

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\csrss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\WINDOWS\system32\CTsvcCDA.exe

C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe

C:\Program Files\IObit\IObit Security 360\IS360srv.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Viewpoint\Common\ViewpointService.exe

C:\WINDOWS\System32\alg.exe

C:\Program Files\IObit\IObit Security 360\IS360tray.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\IObit\IObit Security 360\is360.exe

C:\Program Files\IObit\IObit Security 360\a_hijackscan.exe

C:\WINDOWS\system32\NOTEPAD.EXE

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Mozilla Firefox\plugin-container.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\WINDOWS\system32\svchost.exe

 

O2 - BHO: Adobe PDF Link Helper - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\SPYBOT~1\SDHelper.dll

O2 - BHO: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl Class - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll

O4 - HKCU\Software\Microsoft\Windows\CurrentVersion\Run\: [Power2GoExpress] NA

O4 - HKCU\Software\Microsoft\Windows\CurrentVersion\Run\: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t

O4 - HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnce\: [RunNarrator] Narrator.exe

O4 - HKLM\Software\Microsoft\Windows\CurrentVersion\Run\: [iObit Security 360] "C:\Program Files\IObit\IObit Security 360\IS360tray.exe" /autostart

O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html

O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html

O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html

O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html

O9 - Extra button: - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -

O9 - Extra button: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} -

O9 - Extra button: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab}YInstHelper.YInstStarter.1 - C:\Program Files\Yahoo!\Common\yinsthelper.dll

O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967}MANAGER.DLMCtrl.1 - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.4.1.cab

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C}SoftwareDistribution.WebControl.1 - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1147992043250

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3}SoftwareDistribution.MicrosoftUpdateWebControl.1 - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1171838003640

O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93}Java Plug-in 1.6.0_17 - http://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab

O16 - DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}Java Plug-in 1.6.0_17 - http://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab

O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}Java Plug-in 1.6.0_17 - http://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab

O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C}GpcContainer.GpcContainer.1 -

O23 - Service: AOL TopSpeed Monitor - Unknown - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: CA ISafe - Computer Associates International, Inc. - C:\WINDOWS\system32\ZoneLabs\isafe.exe

O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe

O23 - Service: EPSON Printer Status Agent2 - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe

O23 - Service: InstallDriver Table Manager - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: IS360service - IObit - C:\Program Files\IObit\IObit Security 360\IS360srv.exe

O23 - Service: Java Quick Starter - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: Process Monitor - Logitech Inc. - c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe

O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe

O23 - Service: McAfee Security Scan Component Host Service - McAfee, Inc. - C:\Program Files\McAfee Security Scan\2.0.181\McCHSvc.exe

O23 - Service: Print Spooler Storage - Unknown - C:\WINDOWS\system32\winsmv.exe

O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS

O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

O23 - Service: Windows Live OneCare - Unknown - C:\Program Files\Microsoft Windows OneCare Live\winss.exe

Posted

Sorry I missed something. It windows xp I use iobit security and super antivirus scan . i keep getting a scan on my pc that blocks anything I try to do and says that my hardrive is not there. it's one of those things that tries to tell you you have to buy it to fix your pc. I have to go to safemode and do system restore to get anything done.

I'm also one of those older guys that needs step by step!

HTH

Jim

  • 2 weeks later...
Posted

Hello and welcome to IOBit Forums. My name is Dave. I will be helping you out with your particular problem on your computer.

 

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.

2. The fixes are specific to your problem and should only be used for this issue on this machine.

3. If you don't know or understand something, please don't hesitate to ask.

4. Please DO NOT run any other tools or scans while I am helping you.

5. It is important that you reply to this thread. Do not start a new topic.

6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.

7. Absence of symptoms does not mean that everything is clear.

 

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.

 

You have Viewpoint installed.

 

Viewpoint Media Player/Manager/Toolbar is considered as Foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad".

 

More information:

 

* ViewMgr.exe - Useless

* Viewpoint to Plunge Into Adware

 

It is suggested to remove the program now. Go to Start > Control Panel > Add/Remove Programs - (Vista & Win7 is Programs and Features) and remove the following programs if present.

 

* Viewpoint

* Viewpoint Manager

* Viewpoint Media Player

* Viewpoint Toolbar

* Viewpoint Experience Technology

***************************************

I strongly recommend that you remove Ask from your computer because it;

 

•Promotes its toolbars on sites targeted to kids.

 

•Promotes its toolbars through ads that appear to be part of other companies' sites.

 

•Promotes its toolbars through other companies' spyware.

 

•Installs without any disclosure whatsoever and without any consent whatsoever.

 

•Solicits installations via "deceptive door openers" that do not accurately describe the offer; failing to affirmatively show a license agreement; linking to a EULA via an off-screen link.

 

•Makes confusing changes to users' browsers -- increasing Ask's revenues while taking users to pages they didn't intend to visit.

 

See Here for more info.

 

If you choose to follow my recommendation then please go to Start > Control Panel > Add/Remove Programs and remove the following programs if present.

 

AskBarDis or anything related to Ask

 

Then please find and delete this folder in bold (if present):

C:\Program Files\AskBarDis. or anything related to Ask.

*****************************************************

SUPERAntiSpyware

 

If you already have SUPERAntiSpyware be sure to check for updates before scanning!

 

Download SuperAntispyware Free Edition (SAS)

* Double-click the icon on your desktop to run the installer.

* When asked to Update the program definitions, click Yes

* If you encounter any problems while downloading the updates, manually download and unzip them from here

* Next click the Preferences button.

 

•Under Start-Up Options uncheck Start SUPERAntiSpyware when Windows starts

* Click the Scanning Control tab.

* Under Scanner Options make sure only the following are checked:

 

•Close browsers before scanning

•Scan for tracking cookies

•Terminate memory threats before quarantining

Please leave the others unchecked

 

•Click the Close button to leave the control center screen.

 

* On the main screen click Scan your computer

* On the left check the box for the drive you are scanning.

* On the right choose Perform Complete Scan

* Click Next to start the scan. Please be patient while it scans your computer.

* After the scan is complete a summary box will appear. Click OK

* Make sure everything in the white box has a check next to it, then click Next

* It will quarantine what it found and if it asks if you want to reboot, click Yes

 

•To retrieve the removal information please do the following:

•After reboot, double-click the SUPERAntiSpyware icon on your desktop.

•Click Preferences. Click the Statistics/Logs tab.

 

•Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.

 

•It will open in your default text editor (preferably Notepad).

•Save the notepad file to your desktop by clicking (in notepad) File > Save As...

 

* Save the log somewhere you can easily find it. (normally the desktop)

* Click close and close again to exit the program.

*Copy and Paste the log in your post.

*****************************************

 

 

Please download Malwarebytes Anti-Malware from here.

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

 

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

********************************************************

Download Security Check by screen317 from one of the following links and save it to your desktop.

 

Link 1

Link 2

 

* Unzip SecurityCheck.zip and a folder named Security Check should appear.

* Open the Security Check folder and double-click Security Check.bat

* Follow the on-screen instructions inside of the black box.

* A Notepad document should open automatically called checkup.txt

* Post the contents of that document in your next reply.

 

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

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