Advanced System Care help to uninstall

[AKM1967]

I decided to try this product out several months ago and had no problems whatsoever until there was an update. Once I updated it I began to have problems with my computer. I would like to uninstall this program but when I tried before, it only uninstalled Advanced System Care and none of the components. It said I would have to uninstall them manually. I have no idea how to do that. All I see is where I can delete them but not uninstall them. The 2 components that I'm trying to get rid of when I uninstall the main program are Smart Defrag & Pmain monitor.

[wozofoz]

Welcome

 

Welcome to the forum :smile:

 

SmartDefrag is a separate software, it should appear in Add or Remove Programs. You can uninstall it from there.

I would guess that PMonitor was running when you uninstalled ASC and that is why it was not uninstalled also. It should be located in Program Files > IObit > Advanced SystemCare where you can delete it.

 

I suggest you follow the uninstall procedure described in This Post

Screenshots are in This Post

 

Also, a Clean Uninstall & Install (as described in those posts) can often help when you have problems.

If you would like to tell us what problems you had we might be able to help :smile:

 

All the best, woz of oz

[AKM1967]

Thank you for your response. I don't have the Pmonitor under iobit files. But I did notice that I had the Advanced System Care 3 in there along with Advanced System Care 4. So I guess when it was updated the previous version did not delete it. I never thought about manually deleting it myself. I also have no idea how to get the Pmonitor to stop running. But I am going to try and do the clean install and I will let you know how it goes. As I said previously, I had no problems until I updated. So having 2 versions that might have been the reason. I don't know a lot about computers either so thank you so much for all your help!!

[wozofoz]

Task Manager

 

You can check to see if PMonitor is running in the background or not in the Task Manager.

Note: Task Manager is an excellent tool but it is not a place for 'experimenting'

Microsoft - What is Task Manager?

 

For Vista:

• Right click on an empty space in the TaskBar (bottom bar) and click Task Manager (You can also press the Ctrl+Shift+Esc keys all at the same time)

• Click on the Processes tab

• Look for PMonitor.exe

If you see it then click on it (it will then be hi-lighted) then click on End Process

 

My guess is you won't see it there, especially if you have already done a Clean Uninstall as described in those posts I linked to.

Look forward to your feedback and hopefully good results.

 

All the best, woz of oz